Isaac Afolabi
Edmonton
Summary
Professionally trained Electrical Electronics Engineer with extensive experience in technical product sales, field services supervision/management, and customer relationship management in a multinational cross-border business environment with high SHEQ standards, within the mining and construction industries across West Africa. Over 10 years of working experience in the mining, construction, facility management and medical equipment supply industries in various technical, sales and management roles of varying scopes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Support Supervisor
Sandvik
08.2023 - Current
- Supervised and managed the Field Service Team, achieving a 20% increase in service efficiency.
- Promoted professional growth for direct reports, resulting in a 30% improvement in team skill levels.
- Coordinated and managed contract sites, ensuring compliance with project timelines and budgets.
- Managed service assets, reducing downtime by 25% through effective maintenance strategies.
- Trained customers and provided technical support for all SMC products, leading to a 30% increase in customer satisfaction.
- Guided and assisted teams in fault diagnosis on Sandvik Mining and Construction equipment, decreasing equipment downtime.
Senior Service Technician
Sandvik
04.2019 - 07.2023
- Developed efficient management systems for OEM products, increasing operational efficiency.
- Initiated cost-saving strategies, reducing budget expenditures by 15% while maintaining quality, environmental safety, and health standards.
- Implemented maintenance protocols, ensuring 82% fleet dependability and availability in line with contractual obligations.
- Cultivated relationships with customers and stakeholders, resulting in a 20% increase in customer retention.
- Drove continuous improvement efforts, enhancing Sandvik’s reputation and expanding product and service offerings by 10%.
Field Service Technician
Sandvik
12.2016 - 03.2019
- Enhanced workplace safety by contributing to job safety analysis, engineering technical standards, facility standards, and work practices, resulting in the reduction of workplace incidents.
- Trained customers and provided technical support for all SMC products in West Africa, achieving an increase in customer satisfaction.
- Supervised installation and commissioning of Sandvik equipment, ensuring 100% compliance with project timelines.
- Performed repair and fault finding using hydraulic and electric schematics, reducing equipment downtime.
- Collaborated closely with the Sales team to promote Aftermarket parts sales, increasing sales by 35%.
- Provided feedback for maintenance planning improvements, enhancing efficiency and equipment integrity by 20%.
Business Development / Administrative Executive
Longevity Services Limited
02.2016 - 11.2016
- Developed the corporate aspect of business activities, increasing corporate partnerships by 20%.
- Handled daily operational activities, improving operational efficiency by 15%.
- Liaised with management to prepare pre-qualification, technical, and commercial tenders and bids, achieving a 25% success rate in winning contracts.
- Managed client relationships and maintained an up-to-date database, resulting in a 30% increase in client retention.
- Corresponded with private and public organizations (e.g., FERMA, MOH, SURE-P), enhancing collaboration and securing new partnerships.
- Coordinated support staff and subordinates, improving team productivity by 20%.
- Protected the organization’s values by maintaining confidentiality of client and business information, ensuring 100% compliance with data protection policies.
- Participated in developing and implementing administrative management policies, leading to a 15% improvement in administrative efficiency.
Operations Specialist
PFMSL (Plaza Facility Management Services Limited)
07.2015 - 01.2016
- Performed mechanical and electrical maintenance, reducing equipment downtime.
- Managed inventory, optimizing stock levels and reducing excess inventory by 15%.
- Conducted strategic market surveys and analysis, identifying opportunities that increased market share by 10%.
- Oversaw day-to-day operations, delegating tasks to ensure a 95% on-time project completion rate.
- Boosted customer satisfaction, addressing client concerns promptly and professionally, resulting in a 25% increase in customer satisfaction ratings.
- Collected, arranged, and input information into the database system, improving data accuracy by 30%.
- Promoted a culture of accountability, setting clear performance expectations and holding team members accountable, leading to a 20% improvement in team productivity.
Trainee Engineer
Sandvik
06.2013 - 07.2015
- Offered proactive and creative technical solutions to customer problems, increasing customer satisfaction by 20%.
- Conducted technical audits of Sandvik drill rigs, preparing comprehensive reports that improved equipment performance by 15%.
- Ensured a safe work environment by contributing to job safety analysis, engineering technical standards, facility standards, and work practices, resulting in a 25% reduction in workplace incidents.
- Performed repairs and fault finding using hydraulic and electric schematics and diagnostic tools, reducing equipment downtime by 20%.
- Provided feedback for maintenance planning improvements, enhancing efficiency and equipment integrity by 15%.
Education
Bachelor of Engineering (BEng), Electrical Electronics Engineering, Electrical Power, and Machines - Electrical Power And Machines
Chukwuemeka Odumegwu Ojukwu University
Nigeria01.2012
Skills
- Proven management / supervisory experience gained in a maintenance and sales environment
- Over 9years' experience supporting a vast array of Sandvik Surface TH and DTH rigs in different capacities
- Strong business acumen
- Highly result oriented, goal driven and focused
- Proficiency in Engineering Sales and Technical Product Support
- Adept written and oral communicator
- Proficiency in the use of Spreadsheets and Report writing other MS Office Applications
- Excellent ability to “think outside the box”, use initiative and work under minimal supervision
- Ability to use the Customer Relationship management platform –CRM/Sales Force
- Dexterous Computer skills and works comfortably within current versions of windows and Mac environments
- Knowledge of electrics, hydraulics, Pneumatic, mechanics and CANBUS systems
Certification
- Project Management - Sagif Training Consult STC/PMP/2014/1638
- Certified Corporate Member - The Nigerian Society of Engineers 48023
- Registered Professional Engineer - The Council for the Regulation of Engineering in Nigeria, COREN
Accomplishments
- Received the Sandvik Best Worker Award twice in a row (2018 and 2019).
- Received various commendations identifying me as talent by Business Line Management (Sandvik Field Service - West Africa) and Business Line Management (Parts and Service – West Africa).
- Was a crucial member of a strategic team that secured various customer accounts which grew to represent the top 20% customers and about 80% of the Business' revenue.
- Strong collaborations with the Customer Accounts Management Team supporting mining and construction customers in West Africa.
- Key personnel responsible for various Field Service contract startups across West Africa.
- Key personnel to facilitate the sale of various Surface drills in collaboration with an out of country sales team.
- Grew Territory Field Service department by over 100% in terms of personnel and revenue.
Languages
Yoruba
Advanced
C1
English
Proficient
C2
French
Elementary
A2
References
References are available upon request.
Timeline
Product Support Supervisor
Sandvik
08.2023 - Current
Senior Service Technician
Sandvik
04.2019 - 07.2023
Field Service Technician
Sandvik
12.2016 - 03.2019
Business Development / Administrative Executive
Longevity Services Limited
02.2016 - 11.2016
Operations Specialist
PFMSL (Plaza Facility Management Services Limited)
07.2015 - 01.2016
Trainee Engineer
Sandvik
06.2013 - 07.2015
Bachelor of Engineering (BEng), Electrical Electronics Engineering, Electrical Power, and Machines - Electrical Power And Machines
Chukwuemeka Odumegwu Ojukwu University
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