Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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ISAAC ADONKIE

Abuja

Summary

A strategic and results-driven Chief Operating Officer (COO) with a strong background in financial services, fintech operations, and credit risk management. Known for driving operational excellence, scaling high-performance teams, and implementing structures that enhance efficiency, customer experience, and profitability. Adept at aligning daily operations with long-term business goals, managing cross-functional teams, and fostering a culture of accountability and innovation.

Overview

2025
2025
years of professional experience

Work History

Chief Operating Officer

Primordial Integrated Solutions
  • Operational Leadership: I Lead the daily operations of the company, overseeing departments such as credit risk, finance, customer service, and sales to ensure seamless execution and strategic alignment.
  • Strategic Planning & Execution: I am responsible for Collaborating with the CEO and executive team to define business strategies and ensure their successful implementation across the organization.
  • Performance Management: i Developed and track KPIs for departments and ensure each function aligns with company goals. Identify and address operational inefficiencies.
  • Financial Oversight: Monitor budgets, forecasts, and expenditures to ensure financial health. Work with the finance team to streamline financial processes, improve cash flow, and manage cost controls.
  • Risk & Compliance Management: Ensure adherence to regulatory requirements, credit policies, and internal controls, while proactively managing operational and financial risks.
  • Process Optimization: Design and implement policies, procedures, and systems to improve scalability, customer satisfaction, and operational efficiency.
  • Talent Development: Build and mentor high-performing teams, fostering leadership and succession planning while promoting an inclusive and performance-oriented culture.
  • Stakeholder Communication: Act as a key liaison between internal departments, board members, partners, and regulatory bodies, ensuring alignment and transparency.
  • Technology Integration: Partner with IT and product development teams to digitize operations, enhance service delivery, and support data-driven decision-making.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.

Credit Underwriter / Analyst / Hub Lead

Credit Direct Limited
08.2016 - 08.2024
  • Led credit underwriting and appraisal reviews for consumer and B2B loans, ensuring compliance with risk policies.
  • Analyzed financial statements and ratios to determine customer liquidity and minimize risk exposure.
  • Coordinated with credit exception managers and operations team for timely exception handling and approvals.
  • Met 100% of internal sales targets, contributing significantly to overall performance appraisals.
  • Resolved account disputes and delinquency issues through collaboration with sales teams and clients.
  • Streamlined credit processes, enhancing turnaround time (TAT) and customer satisfaction.
  • Trained junior staff and facilitated team leadership as Hub Lead, increasing team efficiency by 20%.

Loan Operator / Credit Officer

Credit Direct Limited
08.2013 - 08.2016
  • Originated and processed loan applications, verifying creditworthiness and financial stability of applicants.
  • Educated clients on loan products and financial options to ensure informed decisions.
  • Monitored loan portfolios to detect early signs of delinquency and initiated recovery actions.
  • Maintained pipeline management and compliance reporting, improving loan processing speed and accuracy.
  • Reviewed loan documents and recommended approval or denial based on rigorous analysis.

Head Teacher (Geography)

National Youth Service Corps (NYSC)
01.2012 - 01.2013
  • Organized educational field trips and practical lessons, improving student engagement and understanding.
  • Led extracurricular programs including debate and sports, winning multiple local competitions.
  • Managed stakeholder relationships, including NYSC local government coordination.

Education

MBA - Sustainability

Nexford University
11.2021

B.Sc. - Geography and Environmental Management

University of Port Harcourt
11.2011

Skills

  • Strategic Business Planning
  • Credit Risk Analysis
  • Loan Growth & Recovery
  • Financial Statement Analysis
  • Sales & Customer Acquisition
  • Process Optimization
  • Risk Assessments
  • Cross-functional Team Leadership
  • Trend & Data Analysis
  • Microsoft Office Suite
  • Excellent Communication & Presentation Skills
  • Strategic planning
  • Operations administration
  • Fiscal oversight
  • Planning and execution
  • Executive leadership

Accomplishments

  • Recognized for exceeding sales and recovery targets year-on-year.
  • Led team restructuring that reduced credit approval TAT by 30%.

Affiliations

  • Chartered Institute of Loan and Credit Risk Management, 2023
  • National Institute of Credit Administration, 2023

Timeline

Credit Underwriter / Analyst / Hub Lead

Credit Direct Limited
08.2016 - 08.2024

Loan Operator / Credit Officer

Credit Direct Limited
08.2013 - 08.2016

Head Teacher (Geography)

National Youth Service Corps (NYSC)
01.2012 - 01.2013

B.Sc. - Geography and Environmental Management

University of Port Harcourt

Chief Operating Officer

Primordial Integrated Solutions

MBA - Sustainability

Nexford University
ISAAC ADONKIE