ISAAC ADONKIE
Abuja
Summary
A strategic and results-driven Chief Operating Officer (COO) with a strong background in financial services, fintech operations, and credit risk management. Known for driving operational excellence, scaling high-performance teams, and implementing structures that enhance efficiency, customer experience, and profitability. Adept at aligning daily operations with long-term business goals, managing cross-functional teams, and fostering a culture of accountability and innovation.
Overview
2025
2025
years of professional experience
Work History
Chief Operating Officer
Primordial Integrated Solutions
- Operational Leadership: I Lead the daily operations of the company, overseeing departments such as credit risk, finance, customer service, and sales to ensure seamless execution and strategic alignment.
- Strategic Planning & Execution: I am responsible for Collaborating with the CEO and executive team to define business strategies and ensure their successful implementation across the organization.
- Performance Management: i Developed and track KPIs for departments and ensure each function aligns with company goals. Identify and address operational inefficiencies.
- Financial Oversight: Monitor budgets, forecasts, and expenditures to ensure financial health. Work with the finance team to streamline financial processes, improve cash flow, and manage cost controls.
- Risk & Compliance Management: Ensure adherence to regulatory requirements, credit policies, and internal controls, while proactively managing operational and financial risks.
- Process Optimization: Design and implement policies, procedures, and systems to improve scalability, customer satisfaction, and operational efficiency.
- Talent Development: Build and mentor high-performing teams, fostering leadership and succession planning while promoting an inclusive and performance-oriented culture.
- Stakeholder Communication: Act as a key liaison between internal departments, board members, partners, and regulatory bodies, ensuring alignment and transparency.
- Technology Integration: Partner with IT and product development teams to digitize operations, enhance service delivery, and support data-driven decision-making.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
Credit Underwriter / Analyst / Hub Lead
Credit Direct Limited
08.2016 - 08.2024
- Led credit underwriting and appraisal reviews for consumer and B2B loans, ensuring compliance with risk policies.
- Analyzed financial statements and ratios to determine customer liquidity and minimize risk exposure.
- Coordinated with credit exception managers and operations team for timely exception handling and approvals.
- Met 100% of internal sales targets, contributing significantly to overall performance appraisals.
- Resolved account disputes and delinquency issues through collaboration with sales teams and clients.
- Streamlined credit processes, enhancing turnaround time (TAT) and customer satisfaction.
- Trained junior staff and facilitated team leadership as Hub Lead, increasing team efficiency by 20%.
Loan Operator / Credit Officer
Credit Direct Limited
08.2013 - 08.2016
- Originated and processed loan applications, verifying creditworthiness and financial stability of applicants.
- Educated clients on loan products and financial options to ensure informed decisions.
- Monitored loan portfolios to detect early signs of delinquency and initiated recovery actions.
- Maintained pipeline management and compliance reporting, improving loan processing speed and accuracy.
- Reviewed loan documents and recommended approval or denial based on rigorous analysis.
Head Teacher (Geography)
National Youth Service Corps (NYSC)
01.2012 - 01.2013
- Organized educational field trips and practical lessons, improving student engagement and understanding.
- Led extracurricular programs including debate and sports, winning multiple local competitions.
- Managed stakeholder relationships, including NYSC local government coordination.
Education
MBA - Sustainability
Nexford University
11.2021
B.Sc. - Geography and Environmental Management
University of Port Harcourt
11.2011
Skills
- Strategic Business Planning
- Credit Risk Analysis
- Loan Growth & Recovery
- Financial Statement Analysis
- Sales & Customer Acquisition
- Process Optimization
- Risk Assessments
- Cross-functional Team Leadership
- Trend & Data Analysis
- Microsoft Office Suite
- Excellent Communication & Presentation Skills
- Strategic planning
- Operations administration
- Fiscal oversight
- Planning and execution
- Executive leadership
Accomplishments
- Recognized for exceeding sales and recovery targets year-on-year.
- Led team restructuring that reduced credit approval TAT by 30%.
Affiliations
- Chartered Institute of Loan and Credit Risk Management, 2023
- National Institute of Credit Administration, 2023
Timeline
Credit Underwriter / Analyst / Hub Lead
Credit Direct Limited
08.2016 - 08.2024
Loan Operator / Credit Officer
Credit Direct Limited
08.2013 - 08.2016
Head Teacher (Geography)
National Youth Service Corps (NYSC)
01.2012 - 01.2013
B.Sc. - Geography and Environmental Management
University of Port Harcourt
Chief Operating Officer
Primordial Integrated Solutions
MBA - Sustainability
Nexford University
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