Summary
Overview
Work History
Education
Skills
Reading, Travelling, Interconnecting and cooking
Timeline
Generic

IROAKAZI MODESTA

Online Supervisor (Order Processing)
Lagos

Summary

SUMMARY OBJECTIVES


1year of experience in supply chain and warehouse management in which I worked with Konga Group as Inventory Inbound Analyst and Online Order Processing Supervisor She also deal in the use of inventory software such as POWER-BI, Dynamics 365 and Dynamics for warehousing (Scanner) Experience in the use of Microsoft app such as Goggle sheet, Google word and Microsoft tools such as Microsoft word, Excel, PowerPoint Build sustainable relationships and trust with customers through open & interactive communication Furthermore, to use my skills in the best possible way for achieving the organization’s goals and objectives and rapidly grow with the success of organization.

Overview

2
2
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

INVENTORY INBOUND ANALYST, ONLINE ORDER PROCESSING (SUPERVISOR)

Konga Online Shopping Limited
Lagos
06.2021 - Current
  • Received items from inbound and ensured that items received are properly arranged in the right location so as to offset fraction of items
  • Prepared purchase orders and sales orders
  • Maintain stock records using manual or computerized systems
  • Involved in cycle counting at the store and look out for discrepancies (variances)
  • Updating of inflow and outflow of items in the inventory
  • Responsibilities:
  • Receiving orders via mails, handling customer’s complaints
  • Handled inventory software such as Power BI for exporting work orders
  • Knowledge in the use of Microsoft D365 for monitoring item for closed and open orders
  • (Online order)
  • Checking if the items are available in store
  • Tracking orders and ensuring that the customer gets the proper quality and quantity of items that were ordered.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and other communications.

Customer Care

LIZGREY ASSOCIATE
09.2020 - 12.2020
  • Manage large amount of incoming calls
  • Build sustainable relationships and trust with customers through open & interactive communication
  • Keep records of customer interactions and file documents.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Lizyrey Associate

09.2020 - 12.2020

Teaching/NYSC

Community Secondary School Nkpolu
PORT HARCOURT
08.2019 - 08.2020
  • Recording students continuous assessment
  • Giving weekly report of students attendance and performances in class
  • Improved operations through consistent hard work and dedication.
  • Carried out day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Economics

Imo State University, IMSU
Owerri
09.2014 - 09.2018

Senior Secondary School Certificate -

Keke Senior Grammar School
Ifako Ijaiye, Lagos State
09.2009 - 06.2012

First school leaving Certificate -

Stadium Junior Grammar School
Ifako Ijaiye, Lagos State
09.2006 - 01.2009

Skills

SKILLS AND STRENGTHSundefined

Reading, Travelling, Interconnecting and cooking

  • Reading: I love reading novels, stories of different writers and poet. One of the things i loved about reading is the level of exposure to the environment at large. Looking at reading holistically, Reading helps to improve the mental mind, skills and competencies to facts.
  • Travelling: Travelling for me is one of the greatest hobbies i loved, When am engage in travelling i learn a lot of things such as culture, food, dressing and languages. To mention few, Travelling exposure one to different social-cultural factor and behavioral.
  • Interconnecting: Most of my outing is getting to know people behavior and how to relate with different behaviors both the working with mean people and calm.
  • Cooking: Cooking for me is one thing i love doing, especially preparing those local dish.

Timeline

INVENTORY INBOUND ANALYST, ONLINE ORDER PROCESSING (SUPERVISOR)

Konga Online Shopping Limited
06.2021 - Current

Customer Care

LIZGREY ASSOCIATE
09.2020 - 12.2020

Lizyrey Associate

09.2020 - 12.2020

Teaching/NYSC

Community Secondary School Nkpolu
08.2019 - 08.2020

Bachelor of Science - Economics

Imo State University, IMSU
09.2014 - 09.2018

Senior Secondary School Certificate -

Keke Senior Grammar School
09.2009 - 06.2012

First school leaving Certificate -

Stadium Junior Grammar School
09.2006 - 01.2009
IROAKAZI MODESTAOnline Supervisor (Order Processing)