Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Receptionist
Irene Mije

Irene Mije

Communication/administrative assistant, kitchen interior designer
Abuja,FC

Timeline

Master Of Arts - International Studies

Nigerian Defence Academy
2025 - Current

Collections Specialist

Fairmoney micro finance bank
06.2024 - 10.2024

Customer Service Representative

Skycop
07.2023 - 12.2023

Executive Assistant

Dyeitabum attorneys
01.2020 - 10.2022

Administrative staff- welfare and benefits

FCT water board
11.2018 - 10.2019

Bachelor Of Arts - English

Bingham University
2014 - 2018

Work History

Collections Specialist

Fairmoney micro finance bank
06.2024 - 10.2024
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.

Customer Service Representative

Skycop
07.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Executive Assistant

Dyeitabum attorneys
01.2020 - 10.2022
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.

Administrative staff- welfare and benefits

FCT water board
11.2018 - 10.2019
  • Facilitated the timely completion of projects by tracking deadlines, prioritizing tasks, and collaborating with cross-functional teams.
  • Boosted morale and fostered a positive work environment by coordinating team-building activities and recognizing staff achievements.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
  • Reduced operational costs with meticulous budget tracking and expense report management.

Overview

6
6
years of professional experience
11
11
years of post-secondary education

Education

Master Of Arts - International Studies

Nigerian Defence Academy
Kaduna
2025 - Current

Bachelor Of Arts - English

Bingham University
Karu Nasarawa
2014 - 2018

Skills

  • Teamwork orientation
  • Relationship building
  • Collections
  • Customer research
  • Proficiency in [software]
  • Professionalism and ethics
  • Goal-oriented mindset
  • Decision-making
  • Empathy and tactfulness
  • Goals and performance
  • Call center experience
  • Active listening
  • Following conversation scripts
  • Attention to detail
  • Microsoft office
  • Clear communication

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave

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Irene MijeCommunication/administrative assistant, kitchen interior designer