Innocent Matthew Udoh
Lagos,Lagos
Summary
Results-driven professional with 19 years of experience in aviation as an Instructor and Manager, specializing in safety and emergency procedures, first aid, and crew resource management. Seeking to leverage my strong training and management background, excellent communication and writing abilities, and adaptability in a new career outside aviation.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Manager - Cabin Services
Dana Air LTD
Lagos, Nigeria
12.2015 - Current
- Developing and conducting training programs on safety and emergency procedures, first aid, and crew resource management for cabin crew members.
- Mentored and qualified over 200 cabin crew members, ensuring their readiness and compliance with safety standards.
- Played a key role in developing a cabin crew member who won the Best Cabin Crew award in Nigeria in 2017.
- Managing the cabin crew department, overseeing daily operations, staffing, and performance evaluations.
- Collaborating with cross-functional teams to ensure seamless coordination between cabin crew, pilots, and ground staff.
Ground Instructor
Dana Air
Lagos, Nigeria
12.2010 - Current
- Conducting training sessions for new cabin crew members and recurrent training for existing ones. This includes both theoretical classroom-based instruction and practical training in mock up situations.
- Ensuring that cabin crew members are well-versed in all safety and emergency procedures, fire fighting, pilot's incapacitation and evacuation drills.
- Training cabin crew in providing excellent customer service to passengers, including how to handle various passenger needs and challenging situations.
- Instructing cabin crew on basic first aid and medical procedures, as they may need to assist passengers with medical issues during flights.
- Conducting assessments and evaluations of trainees' performance to determine their readiness for operational duties.
Education
Bachelor of Arts - English
University of Uyo
Uyo, Akwa Ibom State 09.1997 - 06.2001
Certificate - Teaching and Instructional Techniques
Active Solutions Consultancy Group
Gatwick, United Kingdom 11.2010 - 11.2010
Certificate - Recurrent Training In Safety and Emergency Procedures, First Aid, Crew Resource Management
Integrated Teams Solutions
Bristol United Kingdom 05.2021 - 06.2021
Skills
- Training and Development: Proven track record of designing and delivering effective training programs, ensuring high-quality instruction and knowledge retention
- Management: Strong leadership skills with experience in managing teams, overseeing departmental operations, and optimizing resources
- Communication: Excellent verbal and written communication abilities, demonstrated through instructional delivery, writing novels, blogging, amateur broadcasting, and news magazine editing
- Adaptability: Quick learner with the ability to adapt to new environments and industries, bringing a versatile skill set and a fresh perspective
- Safety and Emergency Procedures: Extensive expertise in teaching and implementing safety protocols and emergency response techniques
- First Aid: Proficient in providing first aid training and administering immediate medical assistance in emergency situations
- Crew Resource Management: Skilled in fostering effective teamwork, communication, and decision-making among crew members
Referees
Available on request
Timeline
Certificate - Recurrent Training In Safety and Emergency Procedures, First Aid, Crew Resource Management
Integrated Teams Solutions
05.2021 - 06.2021
Manager - Cabin Services
Dana Air LTD
12.2015 - Current
Ground Instructor
Dana Air
12.2010 - Current
Certificate - Teaching and Instructional Techniques
Active Solutions Consultancy Group
11.2010 - 11.2010
Bachelor of Arts - English
University of Uyo
09.1997 - 06.2001
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