INNOCENT O. AGBONNAVBAE

• Control and maintain an organised passenger check-in process at the check-in counter.
• Compile luggage check-in figures for record-keeping purposes.
• Constantly interact with Baggage Hall staff to ensure accurate baggage figures for departing flights.
• Compiled luggage check-in figures for record-keeping purposes.
• Verified passengers' claim tag numbers against luggage tags to prevent mix-ups.
• Document incident reports during operations at shift end.
• Ensure cargo and aircraft security for XEJET/Enugu Airlines.

• Supervised the movement of outgoing and incoming shipments.
• Ensure that all incoming and outgoing cargoes are received and dispatched in good condition.
• Ensure staff follow correct procedures during operations such as consignments, check-in, loading, storing, and unloading goods to and from the aircraft.
• Monitored the company account with Bi-Courtney, a subsidiary company of the Federal Airports Authority of Nigeria (FAAN).
• Airport protocol services, travel arrangements, airport clearance, hotel accommodation arrangements, and transportation logistics.
• Company Overview: M.M. 2, Local Airport, Ikeja, Lagos

• Prospecting for clients online.
• Familiarized clients with company products and policies.
• Register and open an account for new customers.
• Attend to customers' inquiries and complaints and ensure prompt resolutions.
• Resolve customers' concerns and answer customers' questions to the best of my ability.
• Maintain a positive attitude and calmly resolve customers' complaints.
• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Company Overview: Dubai South, Dubai, United Arab Emirates.

• Established and managed team schedules and shift assignments.
• Trained and supervised new staff to enhance customer service skills and comply with safety standards.
• Built positive relationships with customers to increase their patronage.
• Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
• Handled high-volume credit and cash transactions efficiently using point-of-sale (POS) systems.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpectedly high volume.
• Regularly check product expiration dates and strictly follow FIFO and LIFO methods for product storage and sales.
• Handling airline delay meal services.
• Now Newrest Nigeria @ Departure Hall, MMIA. Company Overview: No. 1 Service Street, Murtala Muhammed International Airport, Ikeja, Lagos

I worked briefly with Airlines Services and Logistics PLC (ASL) as a cashier and customer service officer. I left to pursue my bachelor’s degree in business administration at Lagos State University, Ojo, Lagos.

My duties include cash management, stock control, sales documentation, and cash lodgments in the company’s account.

• Handled bookings at ticketing offices by receiving payments, issuing tickets, and providing customers with detailed itineraries, and receipts.
• Issued and re-validated tickets with computers.
• Managed ticket stock, cash payments, and refund processing.
• Directed passengers to the correct boarding terminal locations.
• Submit boarding or flight cancellation announcements to the FAAN radio rooms.
• Handle various administrative department duties.