INNOCENT. A. OIDE
Business Administrator/Cashier
Lagos,Dopemu
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Results-focused Supervisor offering over 25 years of experience in Cash handling with absolute accountability , responsibility, devoid of financial recklessness and leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Committed and hardworking Customer service officer with 20 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
A team player that lead by examples and always ready to learn new method or techniques as may be introduced by management.
Overview
32
32
years of professional experience
9
9
years of post-secondary education
Work History
Cashier Supervisor
NewrestASL,Muritala Mohammed International Airport
Lagos, Lagos
03.2005 - Current
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Resolved escalated customer disputes with special actions such as discounts.
- Received and processed customer payments.
- Educate employees on all job tasks, including register use, merchandising and customer service.
- Developed standard operating procedures.
Ticketing Officer,Supervisor and Admin Officer
Okada Airlines Limited
Lagos, Lagos State
02.1992 - 02.2005
Education
OND, Marketing
The Polytechnic Ibada
Ogun State, Ibadan 02.1998 - 10.2001
Bachelor of Science - Business Administration
Lagos State University, Ojo
Ojo, Lagos State 10.2005 - 11.2010
Skills
Customer service
Sales techniques
Inventory Control
POS systems
Quality assurance
Team Leadership
Cash balancing
Cash Handling
Point of sale knowledge
Product restocking
Loss prevention
Product and service sales
Customer assistance
Coupons and gift cards
Currency counting
Product knowledge
Cash register skills
Inventory management
Inventorying products
Multi-tasking ability
Security Monitoring
Payment collection
Store merchandise stocking
Cash report creation
Cash register systems
Merchandising expertise
Timeline
Bachelor of Science - Business Administration
Lagos State University, Ojo
10.2005 - 11.2010
Cashier Supervisor
NewrestASL,Muritala Mohammed International Airport
03.2005 - Current
OND, Marketing
The Polytechnic Ibada
02.1998 - 10.2001
Ticketing Officer,Supervisor and Admin Officer
Okada Airlines Limited
02.1992 - 02.2005