INNOCENT IHEZUO
Bachelor Of Arts In English Literature.
Durumi 2 Garki Abuja,FCT
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
11
11
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Manager
Eye Foundation Fospital Abuja
Apo, Abuja
02.2014 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Decreased downtime by training employees on company products and sales strategy.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Followed through with client requests to resolve problems.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Education
Bachelor of Arts - English Literature
University Of Abuja
Gwagwalada Abuja 05.2004 - 12.2008
Postgraduate Diploma in Education - Education
University Of Maidugiri
Maidugiri Bornu State 04.2014 - 04.2015
W.A.S.C.E -
Government Day Secondary School
Gwagwalada Abuja 09.1996 - 06.2002
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Inter-department collaboration
Timeline
Postgraduate Diploma in Education - Education
University Of Maidugiri
04.2014 - 04.2015
Customer Service Manager
Eye Foundation Fospital Abuja
02.2014 - Current
Bachelor of Arts - English Literature
University Of Abuja
05.2004 - 12.2008
W.A.S.C.E -
Government Day Secondary School
09.1996 - 06.2002
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