INIORUTON AKIKA NELLY
Calabar, Cross River,Nigeria
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Accommodation service manager
Kufwink Logistics Services Ltd
Calabar, Cross River
03.2017 - Current
- Responsibility organizing,coordinating subordinate as well as general management
- Created detailed reports on service activities for senior management review.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Resolved customer complaints quickly and effectively.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Analyzed existing processes for potential cost savings initiatives.
- Managed inventory levels of parts necessary for servicing customers' needs.
Sales Supervisor
De Tamuno"s Enterprice
Calabar, Cross River
01.2010 - 01.2017
- Responsibiliy: Counter service,attending to guest complaints and handling managerial issues
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Oversaw hiring process for new personnel within the department.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Resolved customer complaints efficiently and professionally.
- Implemented procedures that improved accuracy of customer orders.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Processed cash, credit and check transactions with POS system and cash register.
Front Office and Food & Beverage Service.
National Youth Service, Transcorp Hilton Abuia
Abuja
01.2008 - 01.2009
- Reservations and food service
- Establishment: Post
- Contributed to team effort by accomplishing related tasks as needed.
- Assisted in setting up the dining room for events including table arrangements and decorations.
- Followed cash handling guidelines when processing payments from customers.
- Explained menu items to customers regarding ingredients and preparation methods in an informative manner.
- Answered phone calls promptly and courteously while taking accurate messages when necessary.
- Adhered strictly to safety protocols established by the restaurant management team while performing job tasks.
Education
Certificate - Food Handler Safety
Canada Institute of Food Safety
Canada, Online 07-2024
Higher National Diploma Distinction - Hotel and Catering Management
Federal Polytechnic Bauchi
Bauchi State 01.2008
High School Diploma -
Kenneth Commercial College
Port Harcourt 01-2004
National Diploma - Hotel and Catering Management
Federal Polytechnic Bauchi
Bauchi State 01.2004
Hotel and Catering Management (Certificate,Upper Credit) -
01.2001
Skills
- Excellent interpersonal skills demonstrated by ability to effectively serve customers and communicate with clients,colleagues and non-technical professionals on a daily basis
- Able to work individually without direct supervision and also as a dedicated member of a technical team whenever required
- Refined planning and organizing skills that balance work and team support
- Active listening and ability to work calmly under pressure
- Staff Training and Development
- Special Event Coordination
- VIP services
- Employee Development
- Staff Supervision
- Reservations Management
- Staff Scheduling
- Marketing expertise
- Safety Procedure
- Travel Coordination
- Reporting
- Guest Relations Management
- Property Management System
- Basic Housekeeping
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
References
Mr Adejor Adejor (HOD)
Languages
English
Upper Intermediate
B2
Timeline
Accommodation service manager
Kufwink Logistics Services Ltd
03.2017 - Current
Sales Supervisor
De Tamuno"s Enterprice
01.2010 - 01.2017
Front Office and Food & Beverage Service.
National Youth Service, Transcorp Hilton Abuia
01.2008 - 01.2009
Certificate - Food Handler Safety
Canada Institute of Food Safety
Higher National Diploma Distinction - Hotel and Catering Management
Federal Polytechnic Bauchi
High School Diploma -
Kenneth Commercial College
National Diploma - Hotel and Catering Management
Federal Polytechnic Bauchi