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INIOBONG IME
Operation Automation Manager/AI Project Manger
Asaba
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Operations Manager
DivVerse Labs
01.2025 - 09.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Virtual Assistance
Swift Edge Solution Nigeria
05.2024 - 12.2024
- Conducted in-depth market research and competitor analysis for three major projects, providing actionable insights that informed strategic decisions and improved project outcomes by identifying key trends within the industry landscape.
- Elevated client experience at 65% by providing timely customer support via phone calls, emails, and live chat platforms.
- Supported remote employees with timely virtual assistance using remote access technologies, enabling continued collaboration between teams regardless of location.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
Administrative Assistance
Government House, Asaba, Nigeria
12.2022 - 04.2024
- Developed a comprehensive digital filing system that reduced paper storage needs by 75% while maintaining organized access to over 3,000 documents for seamless workflow within the office environment.
- Facilitated regular team check-ins and collaborative feedback sessions, improving interdepartmental communication flow; resulting in a 30% increase in project completion rates within established deadlines for key initiatives.
- Completed daily administrative assistance functions to support team.
- Enhanced team productivity by providing comprehensive administrative assistance to sales representatives.
- Supported project teams by providing administrative assistance, leading to timely project completion.
- Provided key administrative assistance to senior management.
Lead Generation Specialist
PWAN Group Nigeria
06.2019 - 10.2022
- Participated in industry events as a company representative to network with potential clients, generating valuable connections that led to new business opportunities.
- Served as key team member in development of new client pipeline, resulting in 75% sales profit increase.
- Coordinated outreach initiatives targeting potential clients through social media campaigns that reached an audience of more than 10,000 users while generating a list of qualified leads exceeding initial expectations by approximately 25%.
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Developed successful social media marketing strategies to generate new leads and expand brand visibility.
Education
Higher National Diploma - Public Administration
Federal Polytechnic
Oko, Anambra State03.2022
Skills
Email workflow optimization
Proficient in Google Analytics
Project management tools proficiency
Schedule management
Health and safety compliance
Data evaluation
Customer relationship management (CRM)
Certification
VIRTUAL ASSISTANT ALX Africa (2024-11)
Accomplishments
- Increased company market share by 75% in just 3 months.
- Reduced operational expenses by 65% by streamlining branch operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Timeline
Operations Manager
DivVerse Labs
01.2025 - 09.2025
Virtual Assistance
Swift Edge Solution Nigeria
05.2024 - 12.2024
Administrative Assistance
Government House, Asaba, Nigeria
12.2022 - 04.2024
Lead Generation Specialist
PWAN Group Nigeria
06.2019 - 10.2022
Higher National Diploma - Public Administration
Federal Polytechnic