Summary
Overview
Work History
Education
Skills
Certification
Reading, learning and exploring new interests.
Accomplishments
Work Availability
Affiliations
Work Preference
Software
Languages
Interests
Timeline
Hi, I’m

Imoleayo Florence Akinyosoye

Lagos
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Imoleayo Florence Akinyosoye

Summary

Dynamic Customer Service Support Specialist with a proven track record at Ola - Ayo Florence Ventures, enhancing customer satisfaction through effective problem-solving and communication. Skilled in data analysis and project management, I excel in team collaboration and maintaining meticulous records, consistently delivering high-quality results and improving first-call resolution rates.

Overview

17
years of professional experience
1
Certification

Work History

Ola - Ayo Florence Ventures

Customer Service Support Specialist
05.2021 - 04.2025

Job overview

  • Respond to customer inquiries: Address customer questions, concerns and complaints via phone, email, chat or social media.
  • Resolve customer issues: Troubleshoot problems, provide solutions and escalate complex issues to senior support teams.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Organized documentation of client interactions for easy reference by colleagues or supervisors as needed.
  • Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
  • Assisted in the development of training materials to improve overall team performance in handling customer inquiries.
  • Document customer interactions: record customer interactions, including issues, resolutions and feedback.
  • Collaborated with team members to ensure consistent quality in customer interactions.

Bryte Ideaz Printing

Graphics Designer
07.2020 - 03.2021

Job overview

  • Created broad range of work using various design techniques.
  • Designed stickers, flyiers, bulletin & unique branded looks.
  • Created digital image files for use in digital and traditional printing methods.
  • Put together videos for social media, advertising, and informational purposes.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Increased company visibility by designing compelling trade show materials including banners, brochures, and booth displays.
  • Completed final touches for projects before rollout.
  • Applied knowledge of production to create high-quality images.
  • Met with customers to present mockups and collect information for adjustments.
  • Enhanced client satisfaction by delivering high-quality graphic design projects on time and within budget constraints.

BF Bureau De Change Limited

Administrative Executive/Sales Analyst
08.2008 - 06.2020

Job overview

  • Rendering of daily and monthly returns sales of USD to Trade & Exchange Department, Central Bank of Nigeria (CBN) Tinubu Square, Lagos Nigeria.
  • Preparing profit and loss account to the Other Financial Institute Departments (OFIDS) Central Bank of Nigeria (CBN) Tinubu Square, Lagos Nigeria.
  • Preparing customer's KYC reports
  • Reviewed information, created models, and contributed to decision-making process by forecasting trends.
  • Tracking returns and refunds.
  • Maintained protocol throughout routine work days and special events.
  • Collected data, input records, and protected electronic files.
  • Analyzing sales data
  • Maintaining accurate records.
  • Scheduled appointments and meetings, organized materials and prepared rooms.

Education

University of Lagos
Akoka, Lagos, Nigeria

Bachelor of Science from Business Administration
09-2028

University Overview

In view [till i graduate in 2028]

Lagos State Polytechnic
Lagos, Nigeria

Ordinary National Diploma from Business Studies
10-2011

University Overview

  • Lower Credit, [Lagos state polytechnic], [2008] - [2011] Grade C

West African Senior School Certificate
Somolu, Lagos, Nigeria

High School Diploma
12-2006

Lerato Comprehensive College
Ijaiye, Lagos, Nigeria

High School Diploma
06-2006

Elshaddai Computer Institute
Lagos, Nigeria

High School Diploma
02-2005

University Overview

Diploma in Desktop Publishing Programme and Graphics Design competencies.


Microsoft word, Excel Corel draw, Adobe photoshop, Scan Printing.

Skills

  • Highly computer proficiency
  • Customer service, verbal and written communication
  • Data analysis & documentation
  • Project management
  • Sales forecasting
  • Customer relationship management
  • Team collaboration
  • Problem solving & Follow-up skills
  • Recordkeeping strengths, Microsoft Excel and Microsoft Office Suite
  • Empathy and patience
  • Strong teamwork, Multitasking and organization
  • Complaint handling
  • Call management & Time management
  • Attention to detail and Document control

Certification

  • Centre for organizational and professional ethics (Cope-Africa) in collaboration with Association of Bureaux De Change Operators of Nigeria (ABCON) T
  • Certificate of Attendance: Integrated Capacity Building Program for ABCON Members Towards Enhanced Performance and Professional Excellence.
  • 5th July, 2012.

Reading, learning and exploring new interests.

Information Retrieval: I can quickly retrieve and provide relevant information on various topics, demonstrating my ability to learn and adapt.


Summarization: I can summarize long pieces of text, highlighting key points and main ideas, showcasing my ability to analyze and understand complex information.

Conversational Engagement: My conversational capabilities allow me to engage with users, answer questions, and provide information in a clear and concise manner, demonstrating my ability to communicate effectively.

Accomplishments

Responsible for daily, weekly and monthly sales report to the organization.

Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Data Entry, customer service, Administration

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats4-day work week401k matchPaid sick leave

Software

Microsoft Excel, Microsoft word, Data Entry, customer service, Administration analyst

Languages

English
Advanced (C1)

Interests

Data Entry, customer service, Administration field, posting of customer's transaction in Excel package

Microsoft Word and Excel package

Timeline

Customer Service Support Specialist

Ola - Ayo Florence Ventures
05.2021 - 04.2025

Graphics Designer

Bryte Ideaz Printing
07.2020 - 03.2021

Administrative Executive/Sales Analyst

BF Bureau De Change Limited
08.2008 - 06.2020

University of Lagos

Bachelor of Science from Business Administration

Lagos State Polytechnic

Ordinary National Diploma from Business Studies

West African Senior School Certificate

High School Diploma

Lerato Comprehensive College

High School Diploma

Elshaddai Computer Institute

High School Diploma
Imoleayo Florence Akinyosoye