IMOGHOME UMAKHIHE

• Overall Supervision of Customer Complaints Unit (CCU) Staff
• Ensures that CCU Team Members work in line with Departmental and Company Policies and Procedures
• Ensure that stipulated timelines are met by all stakeholders
• General Administrative Roles in preparation for BEDC Events such as Town hall meeting, Customer engagement Sessions as the need arises as well as liaising with Procurement department to provide work tools for staff as well as provide transportation logistics for staff investigations
• Reporting Trends noticed by the all CCU Team to Management for further action
• Office of the Managing Director (MD) Complaints management –Manage complaints from this channel to ensure speedy resolution
• Ensures feedback is given to the customer where necessary
• Managing the Customer Complaints Mail Box- Responds to all emails from this channel
• Assign these complaints to the appropriate channel for further action
• Ensures feedback is given to the customer where necessary
• Sends all correspondence to external parties via this channel
• Represents the CCU for external meetings
• Carry out Training on Customer Service/Customer Complaints Unit for Graduate Trainees and periodic training for all customers service staff as well staff from various departments
• Other Adhoc duties

• Quality checks/assigns all Complaints for resolution within turnaround time
• Responsible for lifecycle of the complaint within turnaround time
• Follow up and provide feedback to customers' complaints
• Log and report all errors with information gathering of complaint tickets or feedback that do not comply with guidelines
• Report new trends of complaints

• Provided customer care support services to this reputable telecoms company
• Promptly answered inbound customer complaints calls and resolving queries
• Provided up to date information to customers and maintaining customer database
• Carried out other ad hoc administrative functions as directed by my line manager.

• UBA industry performance training on Marketing, Finance, Accounting and Customer Services

• Acted as a liaison between clients and the organization
• Performed banking functions to include withdrawal and cashing of cheques
• Liaised with prospective clients for future business development
• Other ad hoc duties to include managing of staff files, emails, letters etc.

• Provided administrative, secretarial and logistic support to the CEO
• Maintained office records/filling of document as appropriate
• Other such duties as assigned by the CEO.

• Handled general administration of the school to include school letters, registration of students, billing and invoicing etc
• Responsible for the organization of End-of-Year and Children's Birthday Parties
• Planned and organized Vacation Bible School (VBS) and other Summer Events.

· Taught economics at the Secondary School.

· Prepared curriculum for subjects as directed by supervisors.

· Performed various administrative duties such as marking of examinations scripts.