IMMACULETA CHINAZA NWAEZE
Customer Service Representative
Enugu,Enugu state
Summary
Motivated fresh graduate specializing in customer service and relationship management. Equipped with essential skills in customer relationship management and executive assistance. Proven ability to communicate effectively and engage clients, contributing to increased revenue.
Overview
2027
2027
years of professional experience
5
5
Certifications
Work History
Personal assistant and customer service representative
Chinonye bigger savers Ltd.
- Supervised construction sites
- Addressed issues between clients and company
- Handled meetings and calendars
- Assisted in promoting the company and closing deals
- Displayed absolute discretion at handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
Receptionist
otitodiri law firm
- Managed appointments and performing clerical duties
Secretary
SHERRIF ECU ENG.Limited
- Answered multi-line phone system and enthusiastically greeted callers.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Teacher in secondary schools
City School Owerri
- Good communication with students
- Taught them health Science Education
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Entrepreneur, owned an online pastry store
Lakbites
01.2019 - 01.2023
- generated sales through effective customer service and digital plus direct marketing
Teacher
Community Secondary School, Eneka
05.2025 - 03.2026
- Taught Health science SS1 and SS2
- Good with the students
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
Education
Bachelor of Technology (B.Tech..) - Biology
Federal university of Technology Owerri
Nigeria09.2024
Skills
Customer Relationship
Organizational and time management
Discretion and confidentiality
Ability to multitask
Excellent communication skills
Administrative support
Target-Driven & Result-Oriented
Leadership and Team building
Certification
Project Management Professional (PMP)
PERSONAL ATTRIBUTES
- Strong interpersonal skills
- Quick learner and adaptable
- Confident and persuasive communicator
- Ability to work independently and in a team
- Attention to details
REFEREES.
Available upon request. Including certificates
Timeline
Teacher
Community Secondary School, Eneka
05.2025 - 03.2026
Entrepreneur, owned an online pastry store
Lakbites
01.2019 - 01.2023
Receptionist
otitodiri law firm
Personal assistant and customer service representative
Chinonye bigger savers Ltd.
Secretary
SHERRIF ECU ENG.Limited
Teacher in secondary schools
City School Owerri
Bachelor of Technology (B.Tech..) - Biology
Federal university of Technology Owerri