Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Iliyasu Umar ZUBAIRU

Osogbo

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Center Technical Officer

Bright Hope CBT
01.2024
  • Monitored system logs on various networking equipment to identify potential security threats or malwares
  • Ping client to server to ensure and test connectivity
  • Secured network systems by establishing and enforcing policies and defining and monitoring access
  • Configured and optimized networks to connect various front-end and back-end components
  • Maintained an up-to-date knowledgebase of current trends and developments in the field of Network Engineering
  • Deployed new hardware devices including routers, switches, firewalls and wireless access points
  • Provided technical expertise in the design of secure networks compliant with industry standards.

IT Support Specialist

Society for Family Health (SFH)
01.2023
  • Created user accounts in Active Directory for new users based on employee roles
  • Monitored server performance to ensure availability of mission critical services
  • Automated routine tasks using automation frameworks such as Puppet
  • Performed maintenance tasks such as patching and upgrades of the OS, applications and firmware for various hardware components
  • Provided technical support to end-users across multiple locations using remote access tools like RDP, Team Viewer
  • Configured network devices including routers, switches, and firewalls
  • Collaborated with other departments to ensure smooth operation of the entire IT environment
  • Diagnosed and troubleshot hardware and software issues on servers.

Center Technical Officer

Kunike International School CBT
01.2022
  • Troubleshot and resolved simple or complex issues utilizing reference materials
  • Troubleshot LAN and WAN connectivity issues by analyzing packet captures with Wire shark
  • Monitored system logs on various networking equipment to identify potential security threats or malwares
  • Configured VPNs using IPsec, GRE and SSL protocols
  • Secured network systems by establishing and enforcing policies and defining and monitoring access
  • Configured and optimized networks to connect various front-end and back-end components
  • Maintained an up-to-date knowledgebase of current trends and developments in the field of Network Engineering
  • Deployed new hardware devices including routers, switches, firewalls and wireless access points
  • Provided technical expertise in the design of secure networks compliant with industry standards.

Technical Support Officer

UNICEF
01.2020 - 01.2021
  • Deployed operating systems including Windows 10, 8, 7, Vista, XP and Mac OS X
  • Investigated incidents reported by users in order to identify root cause of issue
  • Assisted with network configuration and troubleshooting issues related to LAN and WAN connectivity
  • Monitored server performance on a regular basis ensuring optimal functioning at all times
  • Performed hardware and software troubleshooting using systematic approach
  • Installed, configured, tested and maintained hardware such as laptops, desktop computers, printers, scanners and other peripherals
  • Maintained inventory records of hardware assets including serial numbers, purchase dates
  • Diagnosed system errors using troubleshooting techniques and tools such as remote access software
  • Troubleshot issues on device-specific problems, network performance, and internet connectivity
  • Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.

Cyber Security Specialist

AMTIM Technologies
01.2014 - 01.2019
  • Monitored user activities on internal systems and investigated any suspicious activities
  • Analyzed log files to detect suspicious activity on the network
  • Documented findings from risk assessment activities along with recommended remediation strategies
  • Configured, monitored, and maintained firewalls and intrusion detection systems to prevent external threats
  • Performed vulnerability assessments using industry-standard tools such as Nessus and NMAP
  • Developed incident response plans for potential cyber-attacks
  • Deployed anti-malware solutions across the organization's networks and endpoints
  • Designed secure networks using various encryption techniques such as IPsec, SSL and TLS
  • Monitored use of data files and regulated access to safeguard information in computer files
  • Configured antivirus software on all computers within the organization's networks to protect against malicious programs
  • Encrypted data transmissions and erected firewalls to conceal confidential information as it was being transmitted and to keep out tainted digital transfers
  • Trained personnel on best practices related to cyber security awareness.

Education

Bachelor of Arts - Public Administration

Ahmadu Bello University, Zaria, Kaduna State, Nigeria
11.2012

Skills

  • Network Troubleshooting
  • Remote Support
  • Training and mentoring
  • Escalation Handling
  • Hardware diagnostics
  • Software Installation
  • Product Troubleshooting

Accomplishments

  • Supervised team of 11 staff members.
  • Documented and resolved hardware issues which led to efficiency.
  • Resolved network issue through network vulnerability testing.
  • Collaborated with team of 9-11 members in the development of AI surveillance material monitoring system.
  • Achieved 98% result by completing IT maintenance with accuracy and efficiency.

Certification

CISSP (Dip)

Cyber Security (Dip)

CompTIA Security+

CompTIA A+

ComTIA CLOUD+

ISO/IEC 27001


Timeline

Center Technical Officer - Bright Hope CBT
01.2024
IT Support Specialist - Society for Family Health (SFH)
01.2023
Center Technical Officer - Kunike International School CBT
01.2022
Technical Support Officer - UNICEF
01.2020 - 01.2021
Cyber Security Specialist - AMTIM Technologies
01.2014 - 01.2019
Ahmadu Bello University - Bachelor of Arts, Public Administration
Iliyasu Umar ZUBAIRU