Swimming
ILAKUT AGNES
Purchasing & Supply Chain Management
Lagos
Summary
Senior-level Supply Chain and Operations Manager with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 5 years of experience in leading organizational business units.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
4
4
Languages
Work History
Purchasing and supply chain Manager
Mardi Mari Investment LTD
Lagos
06.2020 - Current
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Monitored, analyzed and reported domestic freight and carrier management performance against set goals to compare costing to forecasts.
- Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.
- Capitalized on opportunities to make significant cost savings to areas of supplies, services and capital requirements when optimizing resource management for group purchasing organization (GPO) service line directors.
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Supervised 2 staff members tasked with handling materials management, planning, purchasing and customer service duties.
- Removed bottlenecks to save 20% in delivery of supply cargo from international markets
- Drove 35% improvement in corporate growth by developing key metrics and applying Lean Six Sigma methodologies.
- Developed and managed global supply base that contributed to growth of 33%.
- Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
- Negotiated with suppliers and vendors about contracts, policies and deadlines.
- Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network.
Procurement officer
Nigeria Ghana International College
Abuja
11.2019 - 06.2020
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Researched new vendors and partners to obtain most cost-effective pricing for goods, saving organization 30% in one year.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Oversaw setup process for new item specifications and new vendor profiles in procurement system.
- Performed competitive market and sales analysis and applied best practices to drive business strategy.
- Negotiated with vendors on freight costs, cutting shipping prices by 20%.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
Customer Experience Manager
Airtel Uganda
kampala
11.2018 - 10.2019
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Created and launched new online marketing strategies,resulting in 30% sales increase.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Customer Experience Officer
Housing Finance Bank
Kampala
02.2018 - 11.2018
- Maximized employee engagement by creating multiple contests to inspire associates to perform to measurable goals.
- Evaluated business reports to build action plans to offset negative trends.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores 40%.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for online banking and Agent banking business.
- Contacted clients to verify account information and maintain accuracy, resulting in 70% increase in client satisfaction.
- Improved overall efficiency 50% by anticipating needs and providing outstanding support.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
- Trained and motivated new associates on daily routines to sustain business productivity.
Sales and Marketing Executive
Crown Beverages
Kampala
11.2016 - 12.2017
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs -Achieve agreed-upon sales targets and outcomes within schedule
- Stock request every time the product SKU goes down to avoid stock out
- Achieve agreed-upon sales targets and outcomes within schedule
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Daily reporting of total sales and stock levels to the line manager
- Major achievements: -Created extra 10 product display areas in the outlets assigned
- Exceeded targets for 8 major sales drives, as a result, onboarded 20 new customers
- Continuously superseded my sales monthly targets - Increased sales by 70%, through the well-placed implementation of sales initiatives
- Collaborated with other sales teams to understand how to improve my strategies, hence, achieving 30% better sales returns
- My skills and ability to calm down irate customers went up by 60%
- Successfully built and maintained professional work relationships that increased business opportunities for new and existing customers by 20%
- Identified important sales KPIs which helped in creating sales processes effectively.
Procurement and Logistics officer
Home of Health and Wealth
kampala
02.2015 - 11.2016
- Negotiated with various freight companies and received annual contracts, resulting in cost savings of 40%.
- Arrange warehouse, catalog goods, plan routes, and process shipments
- Resolve any arising problems or complaints about logistics
- Meet cost, productivity, accuracy, and timeliness targets, plan and track the shipment of final products according to customer requirements
- Keep logs and records of warehouse stock, executed orders, etc
- Diminished accidents 20% by identifying root causes for corrective action.
- Maintain metrics and analyze data to assess performance and implement improvements
- Comply with laws, regulations, and ISO requirements -Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
- Major achievements: - Implemented a procurement system, as a result, decreased purchase time by 50%
- Brought onboard a new vendor, hence, decreased costs by 30% per month
- Signed agreements and contracts with vendors hence achieving 90% price stability and timely delivery of goods
- Introduced more streamlined procurement and logistics procedures hence increased efficiency
- Devised a unique quality tracking system, as a result, increased service quality by 55%
- Improved delivery efficiency by 50%, by effectively planning and implementing vehicle/delivery routes
- Successfully troubleshot a massive logistics problem, without any downtime
- Trained 20 warehouse and logistics personnel as part of their training and induction program
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving overseeing more than 20tones packages per day.
Procurement Intern
National Water & Sewage Corporation
Kampala
03.2014 - 01.2015
- Facilitate filing of contract documents
- Ensure completeness of files per their respective checklist
- Documentation of minutes during bidding meetings with vendors
- Preparation of reports on LPOs sent vendors pending payments and vendor pending deliveries
- Communicate with suppliers regarding the status of delivery dates for orders
- 3 way matching of purchase orders with shipment documents verifying that all information is correct
- If there are inaccuracies, contact the supplier to resolve the issues
- Manage the flow of goods and supplies to ensure smooth and cost-efficient business operations
- Major achievements: -Timely resolution of issues with suppliers concerning delivery of wrong items delivered, poor quality -Negotiated with a new supplier, thereby, saving the company 50% cost
- Introduced new suppliers that always supplied goods at the right price, quality, quantity, and time hence improving turnaround time by 60%
- Daily reporting and update of the pending vendor payments hence timely payments of credit suppliers went up by 80%
- Improved delivery efficiency by 50%, by effectively planning and implementing the right procurement processes
- Converted the reporting system from manual to automatic, consequently, increasing reporting efficiency.
Procurement trainee
Posta Uganda
kampala
09.2012 - 04.2013
- Filing purchase orders and keeping records of price lists, contracts, and shipping details
- Development of supplier database thus supplier contact, address, identity, and area of specialization
- Contact suppliers and contractors to request bids on goods or services with consideration of cost, quality, and other factors to fulfill purchase requisitions
- Process invoices for goods and services delivered ensuring accuracy and completeness of documentation and timely payment
- Maintain status reports on procurement activities and work in progress
- Applying technical skills and knowledge in formatting and presentations
- Developed a softcopy database of vendors hence reducing procurement process time by 40%
- Implementation of Smart procurement practices thus being able to manage the flow of goods and supplies to ensure smooth and cost-efficient business operations
- Timely processing of invoices and other documents for supplier payments hence increasing supplier satisfaction by 70%
- Monthly reports to my supervisor of all the procurements carried out each month hence reducing vendor debt levels by 30%.
- Reduced production downtime by overseeing quality control and assembly.
Asset Stock Taking
Kyambogo University
Kampala
06.2012 - 08.2012
- Physical counting of all university assets -Reconciliation of physical assets and the information in the database and report any variance
- To identify problems that the inventory management system might have missed such as damaged products, missing orders, poor control, or theft
- Providing accurate stock records -Daily reporting and comprehensive report of the whole asset stock-taking exercise
- Timely project completion thus instead of 5months we accomplished the task in 3 months
- Reports of stolen, damaged assets enabled the university to develop stringent methods to ensure the security of its assets
- Accurate reports that enabled the university to identify which assets are performing well and the ones performing poorly -Getting assets right on the balance sheet enabled the university to reduce shrinkage by 40% -Improvement of the university stock management system to start capturing certain information that keeps the database more up to date hence enabling the university to achieve 90% physical asset and database reconciliation.
Administrative assistant
Uganda Red Cross
Kumi
02.2008 - 06.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed relational database to store information for reference, reporting and analysis.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze and report on performance of ongoing projects.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Scheduled office meetings and client appointments for staff teams.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Education
Bachelor of Procurement And Logistics Management - Purchasing, Procurement, And Contracts Management
Kyambogo University
Kampala, Uganda 09.2009 - 12.2012
Uganda Advanced Certificate of Education -
St. Josephs Girls, Nsambya
Kampala, Uganda 02.2007 - 11.2008
Uganda Certificate of Education -
Iganga Senior Secondary School
Iganga, Uganda 02.2003 - 10.2006
Primary Leaving Examinations -
St. Agnes Girls, Naggalama
Mukono, Uganda 01.1999 - 11.2002
Skills
Market Surveillance
Additional Information
- PERSONAL INFORMATION: Whatsapp +256779-205070 / +2348094603118,
REFEREES
Dr. NDANDIKO CHARLES
LECTURER, KYAMBOGO UNIVERSITY. Email: cdandiko@yahoo.com CONTACT: +256772495002
Ms. ATUKU SALLY
MANAGER NANSANA BRANCH, HOUSING FINANCE BANK, Email: sallyatuku@yahoo.com CONTACT: +256758514996
Mr.YINUSA MURAINA
Asst. GENERAL MANAGER, MARDI MARI INVESTMENT LTD, Email: YMuraino@mmiltdng.com, CONTACT: +2348033750459
Mr. DAWUDI IYA
SENIOR BUSSINESS MANAGER, NIGERIA GHANA INTERNATIONAL SCHOOL, Email: dawudiiya@gmail.com, CONTACT: +2348039677605
Affiliations
Institute of Procurement Professionals of Uganda (IPPU)
Interests
Travel
Personal development books
Volunteering & Community involvement
Green purchasing research
Photography
Timeline
Purchasing and supply chain Manager
Mardi Mari Investment LTD
06.2020 - Current
Procurement officer
Nigeria Ghana International College
11.2019 - 06.2020
Customer Experience Manager
Airtel Uganda
11.2018 - 10.2019
Customer Experience Officer
Housing Finance Bank
02.2018 - 11.2018
Sales and Marketing Executive
Crown Beverages
11.2016 - 12.2017
Procurement and Logistics officer
Home of Health and Wealth
02.2015 - 11.2016
Procurement Intern
National Water & Sewage Corporation
03.2014 - 01.2015
Procurement trainee
Posta Uganda
09.2012 - 04.2013
Asset Stock Taking
Kyambogo University
06.2012 - 08.2012
Bachelor of Procurement And Logistics Management - Purchasing, Procurement, And Contracts Management
Kyambogo University
09.2009 - 12.2012
Administrative assistant
Uganda Red Cross
02.2008 - 06.2009
Uganda Advanced Certificate of Education -
St. Josephs Girls, Nsambya
02.2007 - 11.2008
Uganda Certificate of Education -
Iganga Senior Secondary School
02.2003 - 10.2006
Primary Leaving Examinations -
St. Agnes Girls, Naggalama
01.1999 - 11.2002
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