Ikrokoto Dennis Ogheneghagha Junior
Victory, Lagos,Nigeria
Summary
- A talented individual applies problem-solving and troubleshooting skills to find quick, impactful resolutions. Refines and updates existing practices for optimal performance, achieving seamless user experience.
- Support Engineer familiar with user support and root cause analysis. Advanced knowledge of operations and dedication to seeing issues through. Works well in remote and desk-side environments.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help the team achieve company goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
HPE FIELD TECHNICAL CONSULTANT
Direct Quality Systems Nigeria Limited
LAGOS, NIGERIA
01.2022 - Current
- Server Maintenance - Server Installation - Responsible for the provisioning of new HPE devices at the customer's site
- - Responsible for preventive maintenance and security patches on customer's devices
- - Responsible for interfacing with HPE support team to resolve hardware alarms
- Maintained server performance with attention to both hardware and software needs.
HPE Customer Engineer Contracted to MTN
Gateway Compusoft It Solution
01.2014 - 01.2016
- Server Maintenance - Server Installation - Provided life-cycle support to enterprise servers, storage, and networking products - Communicated effectively with customers, managing expectations and providing updates on issue resolution
- Conducted proactive maintenance, including firmware and patch updates for servers and storage products
- Installed and configured enterprise servers, storage, and networking products.
- Handled multiple enquiries whilst maintaining outstanding customer service.
- Oversaw and performed product training for team members to determine consistency in product expertise and consultancy.
Document Archival
Mansard Insurance Plc,
LAGOS , NIGERIA
01.2013 - 01.2014
- Job Profile: ARCHIVIST
- Accepted dictation from staff and created professional documents from provided information.
- Researched topics to compile summary or exhaustive data for different uses.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Scanned and uploaded documents into digital filing system.
Education
Bachelor of Science - Computer Science and Technology
10.2016 - 10.2021
Computer Hardware and Networking - COMPUTER ENGINEERING
02.2012 - 02.2014
S.S.C.E -
2012
Skills
- Error handling
- Multidisciplinary teamwork
- Application installations
- Hardware and software installation
- Technical Support
Certification
- Certified Hardware and Networking
- HPE SAN ESSENTIALS 2: ADVANCED B-SERIES NETWORKING
- HPE SIMPLIVITY SYSTEM ADMINISTRATION
- PRIMERA: MANAGEMENT AND CONNECTIVITY
- HPE PROLIANT AND APOLLO SERVERS
Projects Done
I have participated in multiple projects that involved the installation of both simple and high-compute servers, these included the advanced version of Proliant and Apollo. For the storage servers, I have also worked on both low-entry and high-entry servers such as the MSL Tape Library, Synergy, and the 3par storage. I have also worked on SAN switches. These installations span for months and across both new and existing environments. Some projects involved the integration of high-end solutions such as hyper-converged infrastructure, some others involved the integration of third-party hardware or solutions. Migration of data loads across environments was also carried out in the course of the projects.
REFERENCE
Available upon request.
Timeline
HPE FIELD TECHNICAL CONSULTANT - Direct Quality Systems Nigeria Limited
01.2022 - Current
Wenzhou University - Bachelor of Science, Computer Science and Technology
10.2016 - 10.2021
HPE Customer Engineer Contracted to MTN - Gateway Compusoft It Solution
01.2014 - 01.2016
Document Archival - Mansard Insurance Plc,
01.2013 - 01.2014
Nation Institute of Information Technology - Computer Hardware and Networking, COMPUTER ENGINEERING
02.2012 - 02.2014
Community High School Lekki, Lekki L.E.D - S.S.C.E,
- Certified Hardware and Networking
- HPE SAN ESSENTIALS 2: ADVANCED B-SERIES NETWORKING
- HPE SIMPLIVITY SYSTEM ADMINISTRATION
- PRIMERA: MANAGEMENT AND CONNECTIVITY
- HPE PROLIANT AND APOLLO SERVERS
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