IKPEOHA ONYINYECHI
Ojodu - Berger,Lagos State
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
Citi Height Luxury Hotel
Ikeja, Nigeria
11.2016 - 12.2025
- Supervised daily restaurant operations, ensuring smooth service and guest satisfaction.
- Managed inventory levels, placing orders to maintain stock availability.
- Coordinated schedules for staff to optimize labor efficiency during peak hours.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Implemented health and safety protocols to ensure compliance with regulations.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
Waitress
Bay Suite and Hotels
Ikeja, Nigeria
01.2015 - 01.2016
- Provided exceptional customer service to enhance guest experiences.
- Managed multiple tables efficiently during busy service periods.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and utensils.
- Handled cash transactions and processed payments accurately.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Upsold menu items to enhance customer dining experiences.
- Took orders for food and drinks and delivered them to guests.
Restaurant Cashier
Ocean Suite and Hotels
Gbagada, Nigeria
11.2012 - 09.2014
- Processed customer transactions accurately and efficiently.
- Managed cash register and balanced daily cash drawer.
- Provided excellent customer service and resolved inquiries promptly.
- Maintained cleanliness and organization of the cashier area.
- Collaborated with kitchen staff to ensure timely order processing.
- Handled customer complaints with professionalism and empathy.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Greeted customers, answered questions and provided general information regarding menu items.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
Education
Ordinary National Diploma - Banking and Finance
Abia State Polytechnic
Abia StateSkills
- Service optimization
- Cash handling
- Customer relationship management
- Quality assurance
- Food safety practices
- Effective communication
- Time management
- Hygiene standards
- Service quality enhancements
Languages
English
Elementary
A2
Timeline
Restaurant Supervisor
Citi Height Luxury Hotel
11.2016 - 12.2025
Waitress
Bay Suite and Hotels
01.2015 - 01.2016
Restaurant Cashier
Ocean Suite and Hotels
11.2012 - 09.2014
Ordinary National Diploma - Banking and Finance
Abia State Polytechnic