IKPE RUTH DABERECHI
CU
Lagos,Nigeria
Summary
Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.
Overview
4
4
years of professional experience
Work history
Customer service officer
Guaranty Trust Bank (GTCO)
LAGOS
01.2022 - 01.2026
- Liaise with high priority clients over email and calls to manage and resolve complex payment issues including disputes, fraudulent transactions, and provide effective resolutions.
- Managing new client on boarding including verification of client's account in accordance with KYC regulations for compliance approval
- Resolving Customers complaint within the specified TAT
- Ensure best practices in rendering services to customers.
- Facilitated smooth transactions by accurately processing sales and payments.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Conducted regular follow-up calls for improved customer retention rates.
- Inform and Educate customers on how to use banks E- Banking Products
- Prepare correspondence to and on behalf of customers
- Preparation of reference letters to Embassy's and other Banks.
- Reactivation of dormant and inactive account.
- Issuance of Dollar/Naira/Euro/GBP debit/ credit cards to customer
- Transfers of account from one business office to another
Company secretary
DECREATIVE CONSTRUCTION ALUMINIUM WORKS LTD
Abuja, FCT
01.2018 - 01.2021
- Receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions.
- Previous experience in a customer service position and good knowledge of how cash registers operate
- Handling cash transactions with customers, scanning goods, collecting payments, issuing receipts, refunds, change or tickets and redeeming stamps and coupons.
- Streamlined administrative systems for increased efficiency within the company.
- Collaborated closely with finance team to maintain fiscal responsibility and integrity.
- Received, sorted and distributed incoming mail.
Education
Higher National Diploma - Banking And Finance
Federal polytechnic nekede owerri
NIGERIA 2015 - 2016
ND (National Diploma) - BANKING AND FINANCE
Federal polytechnic nekede owerri
NIGERIA 2012 - 2016
WEST AFRICA EXAMINATION CERIFICATE - SSCE
REPUBLIC COMPREHENSIVE SECONDARY SCHOOL
NIGERIAFIRST SCHOOL LEAVING CERTIFICATE -
CHIAZO NURSERY & PRIMARY SCHOOL
NIGERIA,ENUGUSkills
- Customer management
- Problem solving
- MS Word
- Up-Selling services
- Communication proficiency
- Leadership
- Employee Relations
Languages
English
Fluent
IGBO
Fluent
Affiliations
- TRAVELLING,MAKING FRIENDS
REFEREE
O.Z OKODUGHA
DECREATIVE CONSTRUCTION ALUMINIUM WORKS LTD
CEO
ABUJA.
08068383117
REFEREE
UKWU SUNDAY CHIEMEKA
MAC-SUNNY FORMATION
CEO
LAGOS.
08037237106
Timeline
Customer service officer
Guaranty Trust Bank (GTCO)
01.2022 - 01.2026
Company secretary
DECREATIVE CONSTRUCTION ALUMINIUM WORKS LTD
01.2018 - 01.2021
Higher National Diploma - Banking And Finance
Federal polytechnic nekede owerri
2015 - 2016
ND (National Diploma) - BANKING AND FINANCE
Federal polytechnic nekede owerri
2012 - 2016
WEST AFRICA EXAMINATION CERIFICATE - SSCE
REPUBLIC COMPREHENSIVE SECONDARY SCHOOL
FIRST SCHOOL LEAVING CERTIFICATE -
CHIAZO NURSERY & PRIMARY SCHOOL