Ibrahim Ikhuoriah
Relationship Manager
Nnewi,Anambra
Summary
Highly motivated and accomplished banker with extensive experience in the banking industry, actively pursuing an exciting opportunity within a dynamic banking environment. Committed to providing exceptional customer service, skillfully managing diverse portfolios, and driving revenue growth. Excited to leverage expertise to make a significant contribution to the success of a well-established banking institution.
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Data Analyst
Freelancer- Masterclass
02.2024 - Current
- Generated comprehensive monthly reports with advanced Excel functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
Relationship Manager for Commercial Banking
Ecobank Nigeria Limited
09.2013 - Current
- Managed a high-volume portfolio of clients, utilizing effective communication and negotiation skills to exceed sales targets by 20%
- Developed and implemented strategic financial plans for clients, resulting in a 15% increase in investment returns
- Conducted comprehensive risk assessments for loan applications, analyzing financial statements and market trends to make informed lending decisions
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a 95% customer satisfaction rating
Head, Customer Service Unit
Oceanic Bank Nig Ltd
08.2007 - 09.2010
- Led a team of 15 customer service representatives, setting performance goals and providing regular coaching and feedback to improve customer satisfaction ratings by 20%
- Implemented a new customer relationship management (CRM) system, resulting in a 30% increase in efficiency and accuracy in handling customer inquiries and complaints
- Developed and implemented training programs for new hires, reducing onboarding time by 50% and improving customer service representatives' knowledge and skills
- Collaborated with cross-functional teams to identify and address customer pain points, resulting in a 15% reduction in customer complaints and an increase in customer retention by 10%
Assistant of site manager for contract jobs in all SPDC locations
ACEMCO NIG LTD
09.2007 - 07.2007
- Assisted the site manager in coordinating and overseeing daily operations, including scheduling and delegating tasks, to ensure a streamlined workflow
- Conducted regular inspections and quality control checks to ensure compliance with safety regulations and uphold company standards
- Managed inventory and optimized stock levels, minimizing waste and achieving cost savings through efficient supply ordering
- Collaborated with cross-functional teams to plan and execute special projects, contributing to successful completion within agreed timelines and budgets
- Recognized as the top-performing member of the customer service team for consistently delivering exceptional service and exceeding customer expectations
- Successfully resolved complex customer issues and complaints, ensuring high levels of satisfaction and retention
- Proactively identified opportunities to improve customer experience and implemented effective strategies resulting in a significant increase in customer loyalty and repeat business
- Demonstrated exceptional communication skills in handling a large volume of customer inquiries, maintaining a professional and courteous demeanor at all times
- Collaborated closely with cross-functional teams to streamline processes and enhance overall customer satisfaction
- Received multiple accolades from customers and peers for consistently providing outstanding service and going above and beyond to meet their needs
Education
B.Eng - Mechanical Enginnering
Ambrose Alli University
Edo state, Nig 05.2001 - 05.2006
MBA - Entrepreneurship
MIVA OPEN UNIVERSITY
OnlineData Analysis -
UTIVA
Aonline07.2024
Skills
Cisco ISE/NAC Agent
Cisco ISE
Network security
Authentication protocols
Endpoint compliance
Information Security
Risk (INFOSEC)
Threat analysis
Incident response
Risk assessment
Vulnerability management
Project Management
Data Migration
Technical Integration
Stakeholder Communication
Cash handling
Customer service
Point of sale systems
Fraud prevention
Data analysis
Technical Writing
Data profiling
Search Engine Optimization
Technical Analysis
Data formatting
Data validation
Defect tracking
Data Science
Business needs analysis
Business planning
Operations analysis
Certification
09/01/06, Bachelor in Mechanical Engineering, COREN, I hold a Bachelor's degree in Mechanical Engineering certified by the Council for the Regulation of Engineering in Nigeria (COREN). This certification attests to my comprehensive understanding of the principles and practices of mechanical engineering, as well as my competence in applying them to solve complex engineering problems.
Accomplishments
- Successfully led and guided a high-performing team in achieving remarkable transformations.
- Implemented effective strategies and initiatives that resulted in exceptional team productivity and performance.
Personal Information
Nationality: Nigerian
Timeline
Data Analyst
Freelancer- Masterclass
02.2024 - Current
Relationship Manager for Commercial Banking
Ecobank Nigeria Limited
09.2013 - Current
Assistant of site manager for contract jobs in all SPDC locations
ACEMCO NIG LTD
09.2007 - 07.2007
Head, Customer Service Unit
Oceanic Bank Nig Ltd
08.2007 - 09.2010
B.Eng - Mechanical Enginnering
Ambrose Alli University
05.2001 - 05.2006
MBA - Entrepreneurship
MIVA OPEN UNIVERSITY
Data Analysis -
UTIVA