IKEOLUWA IFEJOWO

• Managing of the users account via the Active Directory Users and Computer
• System Installation, configuration, and modifications
• Imaging new desktop computers and notebooks using company's standard Windows image
• Provided technical assistance and support for incoming queries and issues relating to computer software and hardware
• Setup video conference machine and beamer for meetings and conferences
• Performed system maintenance, backup and repair of faulty computer hardware and software
• Maintained IT equipment inventory and server monitoring
• Respond to request via phone calls, IT requisition through help desk software and the ticketing system
• Enhanced system performance by implementing regular software updates.
• Provides technical support to staff, improving productivity levels.
• Troubleshot hardware issues to prevent downtime in operations.
• Coordinated IT projects, ensuring timely completion and success.
• Optimized network efficiency through routine performance checks and adjustments.
• Train end-users on software usage, enhancing operational smoothness and proficiency.
• Manage user accounts including password resets and access level changes-enhancing overall security.
• Managed software installations, updates, and system improvements for optimal performance.
• Resolved complex technical issues by utilising diagnostic tools and troubleshooting techniques.
• Provided effective solutions for hardware and software malfunctions, leading to minimal downtime.

• Managed large amounts of incoming calls

• Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Answered questions about warranties and suggest solutions when a product malfunction.

• Kept records of customer interactions, transactions, comments, and complaints.

• Assisted technical support department in troubleshooting product returns and after-sales support to ensure customer satisfaction.
• Collaborated with other warehouse staff to produce high quality, cutting edge products.

• Acted as the advanced technical contact for troubleshooting customer issues on office 365/Cloud architecture and strategy
• Supported customers on issues relating to mailbox provisioning, migration to office 365, DNS records verification, Outlook, and mail flow related issues
• Created recommendations and evaluations of office 365 security controls encompassing overall email security
• Managed critical issues by setting customer expectations, devise, and implement action plans and professionally communicate measures to all parties involved
• Documented relevant technical information including site schematics, system problems, problem resolution, and knowledge-based content
• Collaborated with domain experts (SMEs) and escalation managers when additional support is needed
• Received numerous 100% satisfied customer surveys and feedback
• Maintained anywhere from about 5 to 8 service requests simultaneously
• Established effective rapport with customers through professional handling of their queries and concerns.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.

• Fixing of desktops problems, Installation and upgrading of desktops hardware and software
• Resolving users' outlook issues
• Within the organization
• Maintaining IT equipment inventory and regular system maintenance
• Resolving of branches LAN and WAN related issues
• Liaise with vendors on escalated issues and ensuring resolutions
• Analysis of resource availability and suitability
• System Configuration, system upgrading, monitoring of servers and other computer peripheral equipment and maintenance
• Troubleshooting of network problems and installation of network equipment at branches
• First level support and installation of Bank's newly deploy software on (ATMs) Automated Teller Machine (WINCORNIXDORF, NCR, HYOSUNG)