Reading motivational books / Online learning / Football
Ikenna Marcel Osuagwu
Modern Workplace Architect
Summary
A resourceful and result orientated modern cloud solutions evangelist with over 8 years experience and exposure to a wide range of hybrid technologies. A team player and a highly motivated individual, able to adapt to different work culture and always ready to accept new challenges while playing a key role in diagnosing hardware and software problems to ensure quality innovative solutions for business objectives in fast-paced digital environments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Enterprise System Administrator
PolarisBank Nigeria Ltd.
Lagos
07.2022 - Current
- Responsible for effective provisioning, installation/configuration, operation, and
maintenance of systems (hardware and software) and related infrastructure to enable continuous innovation within information
business systems landscape. - Support of Windows Server Systems, VM Ware, Hyper V, Active Directory Account
Administration. - Providing Modern Workplace guides and consultation services to business with over 7,000 users.
- Assist in troubleshooting and resolution of issues relating to business applications
Microsoft Support Specialist
FirstCity Monument Bank Nig. Ltd.
Lagos
01.2021 - 07.2022
- Provided professional consulting services on major enterprise initiatives whilst implementing, managing and supporting Microsoft cloud services and collaboration systems, that utilize industry best practices to meet corporate objectives
- Contributed to 60% increase in employee mobility, productivity, teamwork, and data security by maintaining strong working knowledge of M365 services, and all required tools and products within organization.
- Successfully built secure up-to-date hybrid exchange infrastructure, and orchestrated implementation of necessary security controls aligned with M365 E5 and Microsoft Azure Security IAM solutions while ensuring operational health.
- Collaborating with other units and Business Solution Partners for deployments of cloud solution initiatives as identified by business units or IT division.
Analyst, Messaging and Collaboration
FirstBank of Nigeria
Lagos
09.2016 - 12.2020
- Collaborated to successfully execute O365 migration project in enterprise environment of over 20,000 users
- Contributed to design and implementation of M365 roadmap for PACE (Productivity Adoption Collaboration Execution) program aimed towards increasing user productivity to over 65% by using Microsoft collaborations services.
- Work with non-technology stakeholders to understand requirements to ensure appropriate use and adoption of M365 services.
- Implementing and managing M365 services, Office365 messaging and collaboration solutions (Yammer, Teams, SharePoint Online, OneDrive SFB, etc.), and associated messaging applications for end-users on daily basis.
- Anticipate, mitigate, identify, troubleshoot, and resolve complex and software issues for Exchange, Skype for Business Online, M365 messaging, security and collaboration systems, and client software.
Analyst, IT User Support
FirstBank of Nigeria, Insourcing Nig Ltd
Lagos
08.2012 - 08.2016
- Maintain supply of computers loaded with base image and deploy such computers to end-users, ensuring all applications and data is transferred to new computer.
- Ensure efficient service delivery in line with agreed SLAs/OLAs and follow standard service delivery frameworks of ITIL (Incident & Problem management).
- Performed desktop support for over 350 assigned users monthly, and on average answering 15 user request calls per day via ticketing and tracking systems.
- Interfacing closely with other regional technical support teams, non-technical personnel and operations groups to ensure successful completion of customer requests and projects.
Volunteer
National Youth Service Corps
Uyo, Akwa-Ibom
03.2011 - 02.2012
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Completed clerical tasks and office duties to open full-time employees up for more critical work.
Student Volunteer
Enactus ( Students In Free Enterprise )
Nekede, Owerri
08.2008 - 07.2010
- Developed and created programs and monitored effectiveness against individual participant needs.
- Used strong interpersonal communication skills to convey information to over 25 community beneficiaries.
Education
Post Graduate Diploma - Information Technology
National Open University of Nigeria
Lagos, Nigeria 01.2014 - 01.2016
Higher National Diploma - Computer Science
Federal Polytechnic Nekede
Imo, Nigeria. 08.2007 - 07.2010
Skills
Deployment and support of Office 365 suite (Skype for Business, Microsoft Exchange Online, Teams, Yammer, SharePoint Online, OneDrive)Configuring and maintaining cloud security using tools such as: Microsoft Defender (Endpoint, Identity, O365, Cloud Apps), Azure MFA, Azure Conditional Access, Azure Information Protection, Data Loss Prevention, Threat ProtectionWindows Identity Management with Active Directory, Domain Name System (DNS), Group PoliciesEnterprise desktop administrator proficiency in Windows 10, Windows 11 and Azure Virtual Desktop
Configuring and managing supported Enterprise devices and BYODs with tools such as SCCM and Intune in hybrid environment
Client engagement and collaborative team leadership skillsProblem Solving
Technical Analysis
Root-cause Analysis
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Enterprise System Administrator
PolarisBank Nigeria Ltd.
07.2022 - Current
Microsoft Support Specialist
FirstCity Monument Bank Nig. Ltd.
01.2021 - 07.2022
Analyst, Messaging and Collaboration
FirstBank of Nigeria
09.2016 - 12.2020
Post Graduate Diploma - Information Technology
National Open University of Nigeria
01.2014 - 01.2016
Analyst, IT User Support
FirstBank of Nigeria, Insourcing Nig Ltd
08.2012 - 08.2016
Volunteer
National Youth Service Corps
03.2011 - 02.2012
Student Volunteer
Enactus ( Students In Free Enterprise )
08.2008 - 07.2010
Higher National Diploma - Computer Science
Federal Polytechnic Nekede
08.2007 - 07.2010