Ikenna Onuoha Ohadugha
Customer Service Representative
Port Harcourt, Rivers State,Nigeria
Summary
Dedicated Customer Service Representative proficient in CSR policies, regulations, and compliance. Exceptional communication skills and a strong commitment to fostering positive customer satisfaction. Eager to contribute to the success of the CSR team and the organization through dedication and professionalism.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Cell Leader & Team Leader
Renaissance Assembly Inc
01.2018 - Current
- Ensure the overall satisfaction of all customers from when complaints are lodged to when they are resolved
- Show calmness when listening to and release empathy for customers when relating to their concerns, complaints and
- Teach customers "first aid response" in the management of conflicts
- Improved customer patronage and retainership to over 200% in the past 6 years.
Customer Service Representative
Epiphany of Christ Academy
11.2011 - 10.2012
- Served as the intermediary between the parents/guardians of students and the school management board, in matters bordering inquiries and queries
- Ensured that issues were attended to immediately, within 24 hours with proffered resolution(s).
- Submitted accurate reports to management on how conflicts were managed and resolved timeously
- Improved customer retainership from 20% - 60% in a space of 3 months.
Customer Service Representative
Silver Lodge Hotel
01.2004 - 08.2006
- Performed administrative duties, such as maintaining customer database
- Handled customer inquiries and queries timeously
- Reported issues and suggested conflict resolution ideas to management.
Education
Bachelor of Science - Biochemistry
University of Port Harcourt
09.2006 - 01.2011
Skills
Database Managementundefined
Timeline
Cell Leader & Team Leader
Renaissance Assembly Inc
01.2018 - Current
Customer Service Representative
Epiphany of Christ Academy
11.2011 - 10.2012
Bachelor of Science - Biochemistry
University of Port Harcourt
09.2006 - 01.2011
Customer Service Representative
Silver Lodge Hotel
01.2004 - 08.2006
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