IKEMHE GODWIN
Virtual Assistant
Benin City,Edo
Summary
Experienced professional with focus on providing high-level administrative support and streamlining office operations. Skilled in managing complex schedules, coordinating travel arrangements, and enhancing productivity through effective organization and communication. Committed to maintaining confidentiality and delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Personal Assistant to The State Commander
National Drug Law Enforcement Agency.
Benin city, Edo State
01.2024 - Current
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Resolved administrative issues promptly, minimised downtime in operations.
- Managed correspondence, reduced response time by ensuring timely replies.
- Ensured smooth meetings and travel arrangements for the state commander.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Filed documents systematically which increased ease of access when needed.
- Coordinated daily schedules for the state commander with meticulous attention to detail.
Senior Narcotic Agent
National Drug Law Enforcement Agency
Benin city, Edo state
01.2021 - 12.2023
- Assisted in the development of new policies and procedures to improve operational efficiency
- Organized and maintained filing systems for documents and records
- Entered data into databases accurately and efficiently
- Answered incoming calls and directed them to appropriate personnel or departments
- Developed positive relationships with internal clients through effective communication techniques
- Gathered and sorted data for reports and files
- Coordinated support to facilitate general office operations
- Streamlined office operations by implementing efficient administrative systems and procedures.
Sales Manager
Network Global Communication
Auchi, Edo State, Edo State
01.2020 - 01.2021
- Identified and developed new markets for products or services
- Participated in negotiations with vendors regarding product purchases or contracts
- Managed daily operations of sales department, including supervision of staff members
- Developed pricing strategies that would maximize profits while still remaining competitive in the market
- Provided technical support for customers when needed, answering questions about product features and capabilities
- Pioneered the implementation of CRM systems for improved data management and customer relations.
Sales Representative
Fabulous G.S
Benin city, Edo State
01.2019 - 01.2020
- Identified areas of improvement in existing processes and implemented solutions accordingly
- Performed regular follow-ups with prospects to close deals in a timely manner
- Developed and maintained relationships with customers to ensure repeat business
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Maintained accurate records of all sales and prospecting activities
Receptionist
Ika south local Government council (Environmental health Department)
Agbo , Delta State
01.2018 - 01.2019
- Monitored office supplies inventory and placed orders when necessary
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Assisted with special projects assigned by management when required
- Scheduled appointments for clients, customers, and other visitors
- Provided excellent customer service at all times while interacting with both internal and external customers
Customer Support Executive
Uwombodo pharmacy
Auchi, Edo State
01.2016 - 01.2018
- Resolved customer complaints professionally and efficiently
- Generated reports to track customer satisfaction levels
- Developed solutions to address customer complaints
- Answered customer inquiries via phone, email, and chat
- Collaborated with other departments to ensure timely resolution of customer requests
Education
On-demand IT skills - IT support
Digital Witch support community
Benin city 06.2024 - 09.2024
Technical Support Fundamentals - IT support
Coursera
Nigeria 06.2023 - 07.2023
Soft skill Training - IT Support
Jobber man
Nigeria 05.2022 - 09.2022
Higher Nation Diploma - Environmental Health Technology
College of Health Science and Technology
Idah 06.2016 - 06.2018
National Diploma - Environmental Health Technology
College of Health Science and Technology
Idah 04.2014 - 07.2016
Skills
- Customer administrative support
Team Leadership
Paper and electronic filing
Cross functional collaboration
Time-management
MS office proficiency
Positive attitude
Creative thinking
Project Management
Technical troubleshooting
Relationship-building
Event planning
Risk Management
Customer Service
Computer literacy
Documentation
Email handling
Email management expertise
CRM software use
Efficient communication
Microsoft Office proficiency
Languages
English
Upper intermediate (B2)
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Worked as a Personal Assistant to National Drug Law Enforcement Agency NDLEA Edo State Commander from 2024 to current.
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various customers to ensure smooth business transactions.
- Customer Service - Developed long-term relationships with customers which increased repeat business.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
On-SiteRemoteHybridSoftware
Microsoft Excel
Microsoft Word
Mondaycom
Picktime
Google Suite
Asana
Clickup
Hubspot
Freshdesk
Calendly
Apollo
Leadscrapper
Zoom
Timeline
On-demand IT skills - IT support
Digital Witch support community
06.2024 - 09.2024
Personal Assistant to The State Commander
National Drug Law Enforcement Agency.
01.2024 - Current
Technical Support Fundamentals - IT support
Coursera
06.2023 - 07.2023
Soft skill Training - IT Support
Jobber man
05.2022 - 09.2022
Senior Narcotic Agent
National Drug Law Enforcement Agency
01.2021 - 12.2023
Sales Manager
Network Global Communication
01.2020 - 01.2021
Sales Representative
Fabulous G.S
01.2019 - 01.2020
Receptionist
Ika south local Government council (Environmental health Department)
01.2018 - 01.2019
Higher Nation Diploma - Environmental Health Technology
College of Health Science and Technology
06.2016 - 06.2018
Customer Support Executive
Uwombodo pharmacy
01.2016 - 01.2018
National Diploma - Environmental Health Technology
College of Health Science and Technology
04.2014 - 07.2016