IKECHUKWU VINCENT OBIORAH

• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Drafted invoices for completed work.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Collaborated with assistant managers to open and close, handle large transactions and manage inventory.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Developed and rolled out new policies designed to bolster productivity and reduce overall recurrent costs.

• Boosted sales and customer loyalty through incentive programs.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Assessed employee performance and developed improvement plans.
• Consulted customers to boost product sales and services.

• FIRST GENERATION MORTGAGE BANK 86, AMINU KANO CRESCENT WUSE 2 ABUJA, , BANKING OPERATIONS
• Reports to the MD/CEO
• Formulated, implemented, managed and coordinated processes/operations in branches to maximize operational health and continued branch stability in an efficient operation where risk are well controlled
• Undertook periodic self assessment on key controls to assess proper functioning and adequacy of existing control
• Assisted in coordinating, facilitating and promoting understanding of operational risk and in implementation and management within the unit
• Approved expenditures within approve limits
• Liaised with Admin department in signing up new contractors
• Ensured full security and insurance of Monies within the office and in- transit
• Compilation and remittance of PAYE and VAT to Abuja Tax office
• Liaises with Fidelity Bank as it relates with Cheques confirmation on customer withdrawals, cheque requisition etc
• Monitors on a daily basis, fixed deposit placement Investments with all corresponding banks.
• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.

Procured and delivered cheque to the CBN for FOREX allocation

• Liaised with commercial banks for purchase of FOREX
• Approved expenditures within approve limits
• Ensured timely preparation and submission of all returns to appropriate quarters
• Custodian of all office safe
• Ensured proper books of Accounts are kept
• Ensured full security and insurance of Monies within the office and in- transit
• Liaises with external auditors/accountants, tax consultants, company secretary to ensure that accounts are promptly audited and approved by CBN
• Scheduled and conducted evaluations of company policies, procedures and internal control structures.
• Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
• Gathered, organized and evaluated data to make accurate assessments of current operations.

• Supervised and managed the various units in operations
• Supervised and administered the banks e-products at the branch
• Daily reconciliation of all General ledger accounts
• Managed the branch expenses
• Analyzed and reported the branch’s profitability
• Ensured that the cash insured limit of the branch vault is not exceeded
• Ensured availability and delivery of diesel to power the branch generators
• Liaised with technicians to ensure optimal and continual operation of the branch generators
• Supervised the branch security staffs to ensure safety of lives and properties
• Staff training and counseling
• Staff appraisal
• Liability creation and management
• Ensured total cost reduction.

• Tax Remittance-withholding tax; value added tax, company income tax and education tax
• Issuance of Managers cheque(MC)
• Processing of Dutch Auction System transactions
• Treasury Operations
• Nigerian Custom Duty Remittance
• Performing daily reconciliation of previous day’s postings
• Processed Funds transfer transactions including Local Money transfer, NIBSS transfer and NEFT transfers.

• Processed Western Union Money Transfers transactions
• Managed the branch Cash position
• Supervised both tellers and note counters.
• Resolved problems, improved operations and provided exceptional service.
• Maintained energy and enthusiasm in fast-paced environment.
• Increased customer satisfaction by resolving issues.
• Carried out day-to-day duties accurately and efficiently.
• Used coordination and planning skills to achieve results according to schedule.

• Received cash/ cheques from and paying cash/ cheque to customers
• Posting of cash/cheque deposits into various customers individual accounts
• Performing daily reconciliations of the previous day’s posted transactions.
• Increased customer satisfaction by resolving issues.
• Maintained energy and enthusiasm in fast-paced environment.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Delivered services to customer locations within specific timeframes.

Second class (upper credit