Ikechukwu David Ubendu
Lagos,Niger State
Summary
Poised and professional branch manager skilled at informing clients about banking products and services while recommending best options to meet needs. Results-orientated self-motivator with over 12 years in sales and branch management and general bank operations. Excellent interpersonal skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Branch Manager
Access Bank Plc
Lagos, Nigeria
08.2016 - Current
- Conduct staff appraisals, integrity tests and general personnel management of of groups of 20 - 30 staff of the branch
- Conduct entry level induction and trainings on brand ethics and standards, improving overall talent and skills set for organisation.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- As Branch Compliance Officer, I ensure all transactions are carried out according to Standard Operating Procedure to reduce error rate and avert fraud.
- As Branch Ambience Ambassador, I ensure the esthetics of the banking hall and environs to ensure customer satisfaction.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
Transaction Services Supervisor/Vault and ATM Cust
Guarantee Trust Bank Plc
Abuja, Nigeria
07.2014 - 07.2016
- Assisted the branch manager in maintaining, reviewing and amending transactions and vault safety systems to mitigate risks.
- Maintained, amended and reviewed training material such as industry updates and transaction guidelines ensuring optimum results for operational efficiency.
- staff supervision, on the job trainings, monitoring and mentoring of Entry Level staff and Operation Officers
Clearing Officer
Guarantee Trust Bank Plc
Abuja, Nigeria
09.2008 - 07.2014
- Representing the bank at the daily zonal clearing house sessions
- Posting of inward cheques, drafts, warrants and returned cheques.
- Processing of inwards clearing cheques using NACS (Nigerian Automated Clearing System).
- Raising and posting of net and gross settlement figures and calling over itemized teller journals after postings.
- Receiving of outward cheques from various branches, processing and clearing cheques such on NACS and printing outward caution notices.
- Processing NEFT (Nigerian Inter Bank Settlement System Electronic Funds Transfer) transactions.
Education
Bachelor of Science - Electrical and Computer Engineering
Federal University of Technology
Minna 01.2001 - 11.2006
Skills
- Goal-orientated
- Reporting and documentation
- Strong team-builder
- People-oriented
- Excellent time management skills
- High-value project management
- Multi-tasking ability
- Key Performance Indicator monitoring
- Human resource management
- Detail-orientated
- Excels in team leadership
- Analytical
- Standard operating procedures (SOP) compliance
- Relationship management
Languages
English
Fluent
Timeline
Branch Manager
Access Bank Plc
08.2016 - Current
Transaction Services Supervisor/Vault and ATM Cust
Guarantee Trust Bank Plc
07.2014 - 07.2016
Clearing Officer
Guarantee Trust Bank Plc
09.2008 - 07.2014
Bachelor of Science - Electrical and Computer Engineering
Federal University of Technology
01.2001 - 11.2006
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