Ikechukwu Okeke

Work History

Intelics Nigeria

01.2024 - Current

Assist in creating project plans, timelines, and work schedules
Organize and facilitate project kick-off meetings, status updates, and review sessions
Track project milestones and deliverables to ensure alignment with the project timeline
Regularly update all stakeholders on project progress, issues, and changes
Ensure all project resources are available and allocated appropriately
Support the Project Manager in risk mitigation planning and troubleshooting
Provide recommendations to improve project processes and increase efficiency
Ensure all deliverables meet quality standards and project specifications
Ensure compliance with company policies and regulatory requirements
Track project expenses, manage budgets, and prepare financial reports as needed
Achieved a 15% reduction in project delivery times through optimized resource allocation and streamlined communication

CyberDome

06.2022 - 12.2023

Managed customer relationships and ensured high retention rates
Ensured solutions stated in the Statement of Work were best practice and aligned with client requirements
Coordinated the sales bid process by responding to RFI’s & RFPs
Collaborated closely with Sales teams to close deals successfully
Provided feedback from clients to Product Managers about product requirements
Stayed updated on market trends and competitor landscapes
Collaborated with internal departments to fulfill all customer requests
Developed a deep understanding of both customer and competitive landscapes, enabling effective dialogue with C-Level contacts
Increased sales conversion rates by 20% through strategic pre-sales engagements

Treten Networks Limited

11.2020 - 06.2022

Monitored the security component of the network and provided periodic reports
Detected attacks, intrusions, and unusual or unauthorized activity using advanced analytic tools
Investigated security alerts and provided incident response
Monitored identity and access management, including monitoring for abuse of permissions by authorized users
Generated reports for both technical and non-technical staff and stakeholders
Reported network statistical analysis/trending data daily, weekly, and monthly
Reduced false positive alerts by 25% through improved threat pattern recognition

Treten Networks Limited

04.2017 - 06.2022

Provided Pre-Sales support and enforced cybersecurity practices within the organization
Offered security advisory and consultation to customers, solving strategic and operational security issues
Owned key IT security metrics and trends, reporting them to stakeholders
Tracked project inventory and implemented projects per committed scope of work
Fostered security awareness and enhanced organizational maturity
Enforced data privacy, integrity, and availability of ICT assets, ensuring access compliance to high standards
Updated Business Continuity and Disaster Recovery documents regularly
Handled customer escalations by appropriate departments
Collected and analyzed data concerning customer behavior to understand changing needs
Improved overall customer satisfaction scores by 10% through proactive engagement and issue resolution

Engineering Automation Technology Limited

10.2015 - 03.2017

Installed authorized software on users’ workstations/laptops, maintaining licensing records
Troubleshot system and network-related problems
Provided procedural documentation and support for new application roll-outs
Assisted staff and clients via face-to-face or telephone interactions to set up systems or resolve issues
Established good working relationships with customers and other professionals
Enhanced IT service desk resolution times by 30% through efficient problem-solving techniques