Ikechukwu Okeke
ICT Professional
Lagos
Summary
A highly experienced professional in Information Technology, I possess a strong background in IT Security, Project Management, and Pre-Sales/Sales. My expertise includes implementing modern operating systems, resolving complex issues, and providing essential solutions. These skills make me an invaluable asset to any team. I am committed to continuous learning and professional development, as evidenced by my certifications and ongoing education.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Project Coordinator
Intelics Nigeria
01.2024 - Current
- Assist in creating project plans, timelines, and work schedules
- Organize and facilitate project kick-off meetings, status updates, and review sessions
- Track project milestones and deliverables to ensure alignment with the project timeline
- Regularly update all stakeholders on project progress, issues, and changes
- Ensure all project resources are available and allocated appropriately
- Support the Project Manager in risk mitigation planning and troubleshooting
- Provide recommendations to improve project processes and increase efficiency
- Ensure all deliverables meet quality standards and project specifications
- Ensure compliance with company policies and regulatory requirements
- Track project expenses, manage budgets, and prepare financial reports as needed
- Achieved a 15% reduction in project delivery times through optimized resource allocation and streamlined communication
Pre-Sales/Sales Specialist
CyberDome
06.2022 - 12.2023
- Managed customer relationships and ensured high retention rates
- Ensured solutions stated in the Statement of Work were best practice and aligned with client requirements
- Coordinated the sales bid process by responding to RFI’s & RFPs
- Collaborated closely with Sales teams to close deals successfully
- Provided feedback from clients to Product Managers about product requirements
- Stayed updated on market trends and competitor landscapes
- Collaborated with internal departments to fulfill all customer requests
- Developed a deep understanding of both customer and competitive landscapes, enabling effective dialogue with C-Level contacts
- Increased sales conversion rates by 20% through strategic pre-sales engagements
IP Security Analyst
Treten Networks Limited
11.2020 - 06.2022
- Monitored the security component of the network and provided periodic reports
- Detected attacks, intrusions, and unusual or unauthorized activity using advanced analytic tools
- Investigated security alerts and provided incident response
- Monitored identity and access management, including monitoring for abuse of permissions by authorized users
- Generated reports for both technical and non-technical staff and stakeholders
- Reported network statistical analysis/trending data daily, weekly, and monthly
- Reduced false positive alerts by 25% through improved threat pattern recognition
Pre-Sales Engineer
Treten Networks Limited
04.2017 - 06.2022
- Provided Pre-Sales support and enforced cybersecurity practices within the organization
- Offered security advisory and consultation to customers, solving strategic and operational security issues
- Owned key IT security metrics and trends, reporting them to stakeholders
- Tracked project inventory and implemented projects per committed scope of work
- Fostered security awareness and enhanced organizational maturity
- Enforced data privacy, integrity, and availability of ICT assets, ensuring access compliance to high standards
- Updated Business Continuity and Disaster Recovery documents regularly
- Handled customer escalations by appropriate departments
- Collected and analyzed data concerning customer behavior to understand changing needs
- Improved overall customer satisfaction scores by 10% through proactive engagement and issue resolution
IT Engineer
Engineering Automation Technology Limited
10.2015 - 03.2017
- Installed authorized software on users’ workstations/laptops, maintaining licensing records
- Troubleshot system and network-related problems
- Provided procedural documentation and support for new application roll-outs
- Assisted staff and clients via face-to-face or telephone interactions to set up systems or resolve issues
- Established good working relationships with customers and other professionals
- Enhanced IT service desk resolution times by 30% through efficient problem-solving techniques
Education
Bachelor of Engineering (B.Eng.) - Computer Engineering
09.2008 - 07.2013
Skills
User access management
Business Development
Baseline Configuration Management
Communication and Time Management
Organization and Leadership
Cross-Functional Collaboration and Management
Risk analysis, management and Mitigation
Customer service and Teamwork
Client relationship building and Retention
Training and Development
Technical Support
Certification
Checkpoint Certified Security Associate (CCSA)
Hobbies
Learning something new and Teaching
Timeline
Project Coordinator - Intelics Nigeria
01.2024 - Current
Pre-Sales/Sales Specialist - CyberDome
06.2022 - 12.2023
IP Security Analyst - Treten Networks Limited
11.2020 - 06.2022
Pre-Sales Engineer - Treten Networks Limited
04.2017 - 06.2022
IT Engineer - Engineering Automation Technology Limited
10.2015 - 03.2017
Igbinedion University Okada - Bachelor of Engineering (B.Eng.), Computer Engineering
09.2008 - 07.2013