IKECHUKWU BRIGHT NZECHUKWU
LAGOS,Niger State
Summary
Dedicated professional with expertise in waitressing techniques and sales promotion experience, complemented by advanced cleaning procedures and a strong understanding of restaurant etiquette. Proficient in table setting, ensuring a seamless dining experience for guests. Committed to enhancing customer satisfaction and operational efficiency within the hospitality industry.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Waitres
EKO HOTEL
LAGOS, NIGERIA
2021.01 - 2026.02
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Advanced team efficiency by assisting in training new waitstaff members.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Provided top-notch service to customers, improved overall dining experience.
- Met special dietary requests with careful preparation and presentation of dishes.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for enhanced dining experience.
Waitress supervisor
RADISON BLUE HOTEL
Lagos, NIGERIA
2017.02 - 2020.12
- Streamlined the ordering process with use of restaurant-specific software.
- Fostered a positive work environment by resolving staff conflicts swiftly.
- Provided constructive feedback to waitstaff for improved performance and professional growth.
- Maintained high standards of customer service by training new waitstaff.
- Enforced strict cash handling procedures-minimizing discrepancies at end-of-day tallies.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
Store manager
2NICE IDEAL BUSINESS CONCEPT
Lagos, NIGERIA
2013.09 - 2016.12
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Streamlined operations to maximise efficiency and minimise waste.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Managed staff rosters, ensuring adequate coverage during peak times.
Education
Bachelor of Science - Accountancy
Abia State University ,Uturu
Uturu 2006.09 - 2010.10
NTC I NBC NABTEB - O LEVEL
Victory Commercial College Afugiri
Nigeria 2000.06 - 2006.05
FSLC - SCHOOL CERTIFICATE
Ogbodiukwu Community Primary School
Nigeria 1993.05 - 1999.09
Skills
- Waitressing techniques
- Sales promotion experience
- Advanced cleaning procedures
- Tables setting
- Restaurant etiquette knowledge
Languages
English
Intermediate
Affiliations
- travelling
- Reading
Certification
NYSC
References
References available upon request.
Timeline
Waitres
EKO HOTEL
2021.01 - 2026.02
Waitress supervisor
RADISON BLUE HOTEL
2017.02 - 2020.12
Store manager
2NICE IDEAL BUSINESS CONCEPT
2013.09 - 2016.12
Bachelor of Science - Accountancy
Abia State University ,Uturu
2006.09 - 2010.10
NTC I NBC NABTEB - O LEVEL
Victory Commercial College Afugiri
2000.06 - 2006.05
FSLC - SCHOOL CERTIFICATE
Ogbodiukwu Community Primary School
1993.05 - 1999.09