Spss
Ikechukwu Eze
Plant Scientist And Biotechnologist
Onitsha,Nigeria
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Self-driven Research Assistant pursuing degree in Pharmacognosy and traditional medicine. Highly skilled in conducting research, writing memos and summary reviews and creating organized filing systems and data repositories. Detail-oriented and committed to advancing understanding of Phytopharmacology. Resilient Digital Strategist with 3-year background in project management, communications and marketing. Expertise in brand development, interactive content and community engagement. Results-oriented professional committed to effectively building loyalty and long-term relationships with clients.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Sales Manager
Destiny and Zubis Healthy Place
Onitsha, Anambra
07.2020 - Current
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Used vendor expertise to deliver educational content to sales team.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Manager
Mediaforce Group Initiative Network
Enugu, Enugu
07.2018 - Current
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
- Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
Editorial Intern
Bride of Christ Ministry World Publication Department
Onitsha, Anambra
06.2018 - Current
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Handled internal staff correspondence through emails and scheduling.
- Oversaw compliance with style guide, editorial guidelines and brand identity throughout entire publication portfolio.
- Inspected physical production and manuscript design, maintaining continuity across print and digital products.
- Led departmental meetings to align creative output behind singular editorial voice.
- Handled final proofreading, copy editing and revision functions for deliverables.
Graduate Student Researcher
Nnamdi Azikiwe University
Awka, Anambra
11.2021 - 05.2022
- Responded to website correspondence, social media, posts and emails.
- Conducted Phytochemical, Antioxidant and Pharmacognostic routine and standardized experiments in controlled settings and obtained useful, valid results.
- Performed routine data analysis to correct and verify data entry.
- Prepared fact sheets, tables and graphs to summarize research results.
- Assisted with writing and editing 2 experimental results for publication in journals.
- Interpreted and analyzed research data to draw conclusions on outcomes.
- Conducted own research in field of expertise Phytopharmacology.
- Used SPSS and Excel to prepare and manipulate extensive databases.
Assistant Lecturer
Michael Otedola College of Primary Education
Epe, Lagos
09.2017 - 06.2018
- Provided letters of recommendation and other referrals to students pursuing further programs or employment.
- Developed easy and open rapport with students to encourage engagement and academic progress.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Performed various general administrative tasks such as filing, recordkeeping and taking phone messages.
- Participated in weekly faculty meetings and contributed to curriculum review.
- Met with students during and after office hours to address concerns and offer feedback.
- Prepared and organized different teaching aids for use in classroom.
Facilitator
Project & Safety Management Institute
Lekki, Lagos
02.2017 - 06.2018
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Gathered data about course success and participant experiences to help with future course planning.
- Taught more than 10 classes or workshops per year.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating Health Safety and environment management.
- Administered assessments before, during and after courses.
Customer Service Manager
Glaxonet Technologies ltd
Onitsha, Anambra
02.2011 - 11.2012
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Researched and corrected customer concerns to promote company loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
Computer Operator
V&V Technologies
Onitsha, Anambra
02.2010 - 10.2011
- Generated reports covering details about data, system operation and error monitoring.
- Managed output quality and control of customer documents processed on assigned equipment.
- Applied widely-accepted best practices for database operations.
- Analyzed system requirements for newly installed applications to support maximum compatibility with ongoing operations.
- Supported time-sensitive project input milestones by keeping team on-task.
- Maintained spreadsheets of data across multiple systems.
- Retrieved information and performed data entry using appropriate computer programs.
- Applied data privacy and processing regulations to storage tasks.
Education
Master of Science - Natural Products Chemistry And Pharmacognosy
Nnamdi Azikiwe University
Awka 11.2018 - Current
Bachelor of Science - Plant Science And Biotechnology
Michael Okpara University of Agriculture
Umudike, Abia State 08.2012 - 02.2017
Skills
Strategic planning
Software
Ms- word
Excel
Filmora9
Canva
Power point presentation
Adobe Acrobat DC
Certification
[Accelerated Jobberman Soft Skills Training], [Jobberman] - [13hours]
Timeline
[Accelerated Jobberman Soft Skills Training], [Jobberman] - [13hours]
07-2022
The Climate Crisis: Addressing 5 Key Areas for Change - [Yali Network]
07-2022
Community Journalism: Basic Principles for Effective Storytelling - [Yali Network]
06-2022
Effective Communication for Healthy Outcomes - [Yali Network]
06-2022
Research Writing in the Sciences - [6 weeks]
05-2022
Graduate Student Researcher
Nnamdi Azikiwe University
11.2021 - 05.2022
Introduction to Professional Communication - [Toms State University] - [6 weeks]
05-2021
Career planning: resume/CV, cover letter, interview -[Toms State University] - [6 weeks]
05-2021
Introduction to Data Analytics - [Toms State University] - [6 weeks]
05-2021
Sales Manager
Destiny and Zubis Healthy Place
07.2020 - Current
Master of Science - Natural Products Chemistry And Pharmacognosy
Nnamdi Azikiwe University
11.2018 - Current
Manager
Mediaforce Group Initiative Network
07.2018 - Current
Editorial Intern
Bride of Christ Ministry World Publication Department
06.2018 - Current
Assistant Lecturer
Michael Otedola College of Primary Education
09.2017 - 06.2018
Facilitator
Project & Safety Management Institute
02.2017 - 06.2018
Bachelor of Science - Plant Science And Biotechnology
Michael Okpara University of Agriculture
08.2012 - 02.2017
Customer Service Manager
Glaxonet Technologies ltd
02.2011 - 11.2012
Computer Operator
V&V Technologies
02.2010 - 10.2011
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