Ijeoma N. Nwosu
Abuja
Summary
Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager, Quality Assurance
National Health Insurance Authority (NHIA)
Abuja
01.2019 - Current
- Monitoring and updating policies and procedures to include regulatory changes.
- Develop quality improvement tools for implementation by healthcare facilities under the Health Insurance Scheme.
- Monitor quality improvement in healthcare facilities under the Insurance Scheme.
- Carrying out the accreditation and re-accreditation of healthcare facilities nationwide.
- Interfacing with health insurance enrollees to address their challenges in accessing healthcare, and proffering solutions to those challenges they encounter.
Quality Assurance Manager
National Health Insurance Scheme (NHIS)
Abuja
01.2017 - 12.2019
- Monitoring and updating policies and procedures to include regulatory changes
- Develop quality improvement tools for implementation by healthcare facilities under Health Insurance Scheme
- Monitor quality improvement in healthcare facilities under Insurance Scheme
- Inspection and accreditation of healthcare facilities nationwide.
Assistant Quality Assurance Manager
National Health Insurance Scheme (NHIS)
Abuja
03.2014 - 01.2016
- Assisted in determining quality department standards, practices and procedures
- Inspected healthcare facilities and Health Maintenance Organizations (HMOs) to ensure quality compliance on all levels
- Resolved conflicts between enrollees, HMOs and healthcare facilities regarding issues of quality in healthcare delivery and services
- Assisted in organizing and executing all stakeholders meetings (NHIS, HMOs, HCFs and enrollees).
Quality Assurance Officer
National Health Insurance Scheme (NHIS)
Abuja
03.2011 - 10.2012
- Monitored activities and supporting systems in healthcare facilities, making sure each met all compliance regulations
- Implemented new quality assurance and customer service standards in healthcare facilities and Health Maintenance Organizations (HMOs)
- Determined, negotiated and agreeing on in-house quality procedures, standards and specifications to be implemented by healthcare facilities and Health Maintenance Organizations (HMOs)
- Carried out inspection of healthcare facilities and Health Maintenance Organizations under Health Insurance Scheme to ensure quality compliance in delivery of services.
Call Center Customer Service Representative
Spanco BPO (Airtel)
Abuja
02.2008 - 02.2010
- Documented and detailed calls and complaints using call center's CRM database
- Answered large volume of calls within very short time frame in line with fast-paced call center demands
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Recognized as one of top three Call Center Representatives when with company.
Human Resource Assistant (CONTRACT)
NN24 (NETWORK NEWS 24)
Abuja
09.2006 - 09.2007
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Provided logistics and support to key HR function of recruitment, interviewing, performance appraisal and staff training
- Implemented appropriate human resource policies and standards to ensure effective, fair and equitable management of staff throughout the organization
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Science: Biochemistry -
Abia State University, Uturu
Abia State09.2005
Secondary School -
Federal Govenrment College, Ijanikin
Lagos, Nigeria01.2000
Primary School -
Nigerian Navy Primary School
Okokomaiko, Lagos StateSkills
- Accreditation processes
- Knowledge of quality systems
- Stakeholder engagement
- Quality control tests
- Quality assurance
- Quality improvement
- Customer service
- Conflict resolution
- Healthcare standards
- Organizational skills
Certification
- Business Management (2023)
- Project Management Essentials Certification (2022)
- Human Resources Management (2022)
References
References available upon request.
Timeline
Senior Manager, Quality Assurance
National Health Insurance Authority (NHIA)
01.2019 - Current
Quality Assurance Manager
National Health Insurance Scheme (NHIS)
01.2017 - 12.2019
Assistant Quality Assurance Manager
National Health Insurance Scheme (NHIS)
03.2014 - 01.2016
Quality Assurance Officer
National Health Insurance Scheme (NHIS)
03.2011 - 10.2012
Call Center Customer Service Representative
Spanco BPO (Airtel)
02.2008 - 02.2010
Human Resource Assistant (CONTRACT)
NN24 (NETWORK NEWS 24)
09.2006 - 09.2007
Bachelor of Science: Biochemistry -
Abia State University, Uturu
Secondary School -
Federal Govenrment College, Ijanikin
Primary School -
Nigerian Navy Primary School
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