IJEOMA ADAEZE ONYEMA
CASH OFFICER
PORT HARCOURT
Summary
An expert finance professional offering 9 years of experience in retail customer service, cash management, customer relationship and a little bit of sales. My Versatility in performing diverse functions is proven with a track record of notable achievements such as huge deposit mobilization to the tune of 500 million naira, delivery of excellent customer experience that won new businesses, frustration of cash fraud of 50million that would have thrown the bank into a loss position, acquisition of new accounts and provision of mentorship for new hires. With accrued relevant skills drawn from several years of knowledge enhancement trainings and experience on the job I also have achieved consistent increment in ATM up time and profitability by 50%, contributed to increase in the customer satisfaction index by 5 % thereby growing the customer strength of the bank by 400 customers in a space of a month. I have effectively done cash management, ATM management, Customer disputes management, internal auditing and general banking. I Currently supervise and manage the cash operations unit in the bank and willing to leverage on my skills and expertise in any area of banking and finance.
Overview
10
10
years of professional experience
Work History
Unit Head | Cash Operations
UNITED BANK FOR AFRICA
12.2016 - Current
- I manage, coordinate and supervise cash activities with a view to ensuring timely processing of transactions in the business office
- Management and supervision of the in-branch ATMs and custodians to ensure 100 percent uptime and optimization
- Efficient vault administration
- Regulate and maintain transaction processing and cash flow activities around the banking hall
- Implement adequate controls in transaction processing in order to minimize the risk of losses from frauds and robberies
- Regular revalidation of staff integrity through integrity tests
- I champion customer Satisfaction across all customer touchpoints
- In charge of Daily General ledger, account reconciliation and balancing
- Maintenance of up-to-date cash proof and vault registers
- I supervise the tellers and put measures in place to ensure proper cash handling
- Coordinate cash activities with a view to ensuring timely processing of transactions over the counter
- Efficient crowd management in the banking hall
- Maintenance of branch cash holding within approved COP limit
- Drive compliance to the banks service level agreement in terms of TAT on all transactions
- Provision of effective service support need and guide for tellers
- Authorization of transactions above teller limits.
Customer Relationship Officer
02.2013 - 12.2016
- Cross selling of the banks products and income generation
- Effective and timely customer service delivery
- Accurate processing of standard instructions and reference letters
- Customer complaints and disputes resolution within SLA
- Account opening and documentation
- Managing customer financial databases and making amends on request
- Account reactivation and maintenance
- Managing customer relationships / winning back dissatisfied customers
- Card and cheque book administration
- Giving professional advice and guidance to customers physically / remotely
- Customer bank statement generation
- Customer sign-up on all the banks E- platforms
- General Customer Enquiries.
Internal auditor (Intern)
BOUGAINVILLAE
03.2012 - 08.2012
- Ensured that all departments adhered to all internal/external financial regulations and procedures
- Audited financial performance of all departments and identified shortfalls and irregularities
- Analyzed existing financial reporting processes and enhanced procedures to increase performance
- Identified and eliminated unnecessary costs through enhanced financial control systems
- Manage and check mate cost to income ratio.
Education
BACHELOR OF SCIENCE - Microbiology
Imo State University
ORDINARY NATIONAL DIPLOMA - Computer Science
Federal Polytechnic
SENIOR SCHOOL CERTIFICATE - undefined
WEST AFRICAN
EXAM - undefined
Tender foot International School
Skills
SKILLS AND COMPETENCIESIn-depth understanding of general accounting, general ledger reconciliation and cash operationsProficient in the use of Finacle 10 core Banking applicationResult oriented and able to deliver within timelineTeam building/ conflict resolutionStrong analytical and problem-solving abilitiesEffective leadership abilitiesAdept customer service capabilitiesGood presentation & report writing skillsGood communication and interpersonal skillsExercise extended due diligence in my approach to workAttention to detailsMicrosoft office proficiency
Timeline
Unit Head | Cash Operations
UNITED BANK FOR AFRICA
12.2016 - Current
Customer Relationship Officer
02.2013 - 12.2016
Internal auditor (Intern)
BOUGAINVILLAE
03.2012 - 08.2012
BACHELOR OF SCIENCE - Microbiology
Imo State University
ORDINARY NATIONAL DIPLOMA - Computer Science
Federal Polytechnic
SENIOR SCHOOL CERTIFICATE - undefined
WEST AFRICAN
EXAM - undefined
Tender foot International School