Ijeoma Obide
Medical Virtual Assistant
AGO
Summary
Adept Virtual Assistant with a proven track record at First Care Medical Clinic, taking inbound and outbound calls, referral, scheduling of appointment, labs, medication refill, faxing, email management, while ensuring confidentiality. Demonstrated excellence in communication and problem-solving, significantly enhancing patient satisfaction and operational efficiency. Skilled in navigating healthcare systems and patient data management, embodying a blend of technical proficiency and empathetic patient interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Assistant
First Care Medical Clinic
01.2021 - 04.2024
- Working in a healthcare call center typically involves handling a range of tasks such as scheduling appointments, managing patient inquiries, and providing information about medical services. Key skills for this role include:
1. *Communication:* Clearly and empathetically communicating with patients, often while dealing with sensitive health information.
2. *Attention to Detail:* Accurately documenting patient information and appointment details.
3. *Problem-Solving:* Addressing and resolving patient issues or concerns effectively.
4. *Knowledge of Healthcare Systems:* Understanding medical terminology and insurance processes.
5. *Confidentiality:* Handling patient data in compliance with regulations like HIPAA.
Overall, it requires a blend of empathy, patience, - Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Education
Bachelor of Arts -
Chukwuemeka Odumegwu Ojukwu University
Anambra State 04.2001 -
Skills
Navigating new patient in eCW
Scheduling appointmentdating
Meeting Scheduling
File Organization
Inbound and outbound calls
Referral management
prescription refill
labs
Telephone encounter
Certification
✅ HIPPA Privacy & Security Including Omnibus Rule ✅ Harassment & Discrimination in the Work Place ✅ OSHA Safety, Bloodborne Pathogens/Infection Control, Updated Hazard Communication/ GHS ✅ COVID-19 Signs Symptoms and Preventive Action ✅ Cooperate Compliance, MA/Parts C & D, Fraud Waste and Abuse.
Dancing
I like dancing, it elevates my mood.
Timeline
Virtual Assistant
First Care Medical Clinic
01.2021 - 04.2024
Bachelor of Arts -
Chukwuemeka Odumegwu Ojukwu University
04.2001 -
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