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IJEOMA NDUKWE
Transport Supervisor
Lagos,LA
Summary
Experienced with coordinating transport logistics and managing fleet operations to ensure timely and efficient deliveries. Utilizes strong leadership and organizational skills to enhance team performance and achieve operational objectives. Track record of effective route planning and problem-solving to optimize transport efficiency and service quality.
Professional transport specialist equipped to oversee and streamline logistics operations. Adept at team collaboration and driving results, ensuring reliability and adaptability in dynamic environments. Skilled in route planning, fleet management, and compliance with safety regulations. Known for strong work ethic and problem-solving abilities that enhance operational efficiency.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Transport Supervisor
Africa Global Logistics
Lagos Nigeria
02.2024 - Current
- Supervised daily transport operations to ensure timely delivery and compliance with safety regulations.
- Coordinated scheduling and routing for fleet management, optimizing resource allocation and efficiency.
- Trained and mentored staff on operational best practices, enhancing team performance and service quality.
- Implemented process improvements that reduced delays and increased overall delivery reliability.
- Monitored vehicle maintenance schedules, ensuring compliance with safety standards and minimizing downtime.
- Reduced transport costs by negotiating favorable contracts with fuel suppliers and maintenance providers.
- Conducted thorough risk assessments before making decisions regarding route planning or resource allocation to safeguard company assets and personnel safety effectively.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Managed budgets effectively, ensuring expenses were kept within allocated limits while maintaining service quality levels.
- Ensured timely deliveries through effective coordination of drivers, vehicles, and routes.
- Worked with sales and marketing teams to identify new business opportunities, providing valuable insights into client expectations to help generate increased revenue streams for the organization.
- Implemented strategies to cultivate a supportive workplace culture, encouraging teamwork and open dialogue among employees throughout the department.
- Ensured adherence to all legal requirements while maintaining high service delivery standards in commercial transportation.
- Streamlined transport processes by identifying areas for improvement and implementing necessary changes.
- Analyzed transportation data to identify trends, informing strategic decisions for service enhancements.
Documentation Analyst/Transport Planner
Bollore Transport & Logistics, Lagos State
Lagos, Nigeria
02.2019 - 01.2024
- Managed day-to-day activities in the transport department to optimize operational efficiency. Coordinated with various teams to improve project collaboration and outcomes. Oversaw administrative functions to streamline departmental activities and enhance productivity.
- Managed receipt processing of waybills and equipment interchange documents to ensure accurate record-keeping.
- Conducted outreach to truck drivers to obtain critical details regarding consignments.
- Coordinated with transporters by providing terminal delivery orders to streamline loading processes.
- Managed the input process for equipment interchange receipt data into applications, ensuring data integrity and accessibility.
- Managed waybill data input and conducted inspections of containers to ensure timely departures from the port.
- Developed and maintained weekly truck plans, ensuring accurate loading details were relayed to operations personnel.
- Conducted thorough reviews of documentation to uncover areas for improvement, resulting in clearer and more user-friendly materials.
- Tracked transporters and containers to ensure operational efficiency and informed executive team of status updates.
- Achieved significant reductions in project risks through proactive management strategies. Enhanced project success rates by implementing effective risk assessment techniques. Drove organizational improvements by cultivating a culture of risk awareness and responsiveness.
- Calculating the charge for containers kept in a terminal for longer than the allowed number of free days & collate charges made by the consignee on the containers
- Calculating the charges for containers, outside the terminal, that have not returned
- Collection of Demurrage and Detention and analyzing shipping invoice
- Opening of file for clients on spot and collation of files having demurrage on them
- Client Operations Specialist (Clearing and Forwarding Department
- Developed and maintained comprehensive documentation for compliance and training purposes.
- Sent status reports/Key performance indicator and related information to clients
- Obtained feedback from consumers and staff gathering process improvement data to edit material to target market goals.
- Ensured movement of files to invoicing s timely and with clear invoicing instruction.
- Administrative Assistant (Administration Department)
- Implemented document control procedures to ensure version accuracy and accessibility.
- Analyzed and documented logistics processes to enhance operational efficiency.
- Validated and tested work tools to meet business objectives.
- Filed and maintained back-up copies of company forms and documentation.
Customer Services Representative
Logsmart Haulage Integrated Service Limited, Apapa, Lagos State
Apapa, Lagos, Nigeria
09.2017 - 03.2018
- Implemented strategies for direct customer engagement, ensuring alignment with company values and enhancing service delivery.
- Streamlined order processing and logistics operations to guarantee timely product delivery.
- Managed customer complaint resolution processes to improve overall satisfaction and foster loyalty.
- Managed customer inquiry and complaint resolution processes, ensuring seamless engagement and transaction experiences.
- Orchestrated discussions and resolution frameworks to promote superior customer satisfaction outcomes.
- Addressed customer inquiries to elevate satisfaction through prompt and accurate communication.
- Assessed customer service processes to identify optimization opportunities and enhance overall customer satisfaction.
- Analyzed customer inquiries and communicated solutions effectively to ensure prompt resolution and maintain service quality.
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Streamlined order processing and logistics management to ensure punctual delivery of products.
Administrative Assistant
Alraine Shipping Agency
07.2014 - 08.2015
- Achieved enhanced accessibility and efficiency through the implementation of streamlined document filing systems. Improved financial record accuracy by refining voucher documentation procedures.
- Streamlined administrative processes to ensure effective support and functionality within the office.
- Developed and enforced protocols to safeguard operational integrity through secure handling of sensitive documents.
- Achieved streamlined container payment records management and optimized shipment documentation processes for enhanced efficiency. Delivered accurate tracking of container payments and improved shipment record accuracy through effective oversight.
- Directed call management operations, providing strategic guidance to callers for issue resolution. Oversaw expense report submission and reconciliation processes to uphold financial integrity.
- Achieved enhanced team communication through effective scheduling of conference calls. Delivered documents promptly by managing courier services efficiently. Improved accessibility of information by refining hotel booking processes and document filing systems.
- Monitored and enhanced equipment performance by coordinating timely repairs and adhering to comprehensive maintenance protocols.
- Managed coordination of appointments and meetings, enhancing operational efficiency and ensuring timely office supply procurement.
- Managed travel planning for managers, ensuring timely arrangements and effective resolution of administrative problems.
- Provided support to visitors and confirming restaurant reservation for senior staff
- Managed scheduling and logistics for shipments, ensuring timely delivery across multiple channels.
- Coordinated communication between departments to streamline operations and enhance workflow efficiency.
- Assisted in preparing shipping documentation to ensure compliance with regulatory requirements and company policies.
Education
H.N.D. - Accountancy
The Polytechnic Ile Ife
Ile Ife, Osun State, Nigeria01-2017
O.N.D. - Accountancy
The Polytechnic Ile Ife
Ile Ife, Osun State, Nigeria01-2014
Skills
- Ability to handle the pressures arising from having to meet deadlines and targets as well as passion for delivering excellent customer service in a cost effective way with
- Able to evaluate complex situations and find solutions for them with willingness to work unusual hours as well as possessing creative problem-solving and analytical skills
- Able to negotiate rates with local contractors and also international companies with planning of procurement, production, inventory control, logistics and distribution
- Extensive experience in the strategic planning and transportation of products with experience of liaising with forwarders and overseas companies to arrange collections
- Extensive knowledge of coordinating all of the entities involved in marine transport with knowledge of managing returns and rejections professionally & promptly with suppliers
- Highly effective motivator with strong written and spoken communication skills with proven ability to ensure that products are delivered in a good state and on time
- Logistics optimization
- Understanding of transportation compliance
- Health and safety compliance
- Route planning
- Driver supervision
- Load planning
- Maintenance management
- Scheduling coordination
- Fleet management
- Cost control
- Dispatch operations
- Dispatching procedures
- Inspecting vehicles
- Transportation planning
- Documentation skills
- International shipping
- Supply chain management
- Logistics management
- Documentation management
- Teamwork
- Road safety
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace safety
- Critical thinking
- Team leadership
- Effective communication
- Material handling
- Decision-making
- Safety procedures
- Team building
- Equipment operation
- Coaching and mentoring
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Alison
- Modern Human Resources Management 2021
- Customer Relationship Management in Business Services
- Customer Service
- Transport Management in the UK: Ports & Airlines
- Transport Management in the UK – Road, Rail, Waterways, Ports & Airports
Languages
English
Native or Bilingual
Timeline
Transport Supervisor
Africa Global Logistics
02.2024 - Current
Documentation Analyst/Transport Planner
Bollore Transport & Logistics, Lagos State
02.2019 - 01.2024
Customer Services Representative
Logsmart Haulage Integrated Service Limited, Apapa, Lagos State
09.2017 - 03.2018
Administrative Assistant
Alraine Shipping Agency
07.2014 - 08.2015
O.N.D. - Accountancy
The Polytechnic Ile Ife
H.N.D. - Accountancy
The Polytechnic Ile Ife