IJEOMA DIRIBE
Owerri, Imo State
Summary
Detail-oriented professional with 11 years of experience across administration, human resources, and customer service functions. Proven ability to manage HR documentation, support recruitment and onboarding, handle employee and client inquiries, and maintain accurate records. Skilled in office administration, staff coordination, and records management, with a strong commitment to professionalism, discretion, and efficiency. Known for strong communication and organizational skills and for maintaining positive workplace relationships.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Head of Administration/HR
Supreme Reagan Schools
Owerri
05.2023 - Current
- Supervised administrative staff and coordinated training sessions for new employees.
- Developed policies and procedures to enhance organizational effectiveness and compliance.
- Organized meetings, prepared agendas, and documented minutes for leadership discussions.
- Evaluated vendor contracts and negotiated terms to optimize service delivery and costs.
- Developed training programs to ensure that all employees had a thorough understanding of their roles within the organization.
- Provided guidance to employees on administrative matters such as filing, data entry, record keeping, budgeting.
- Organized meetings with staff members to discuss administrative issues and develop strategies for improvement.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Facilitated new employee orientation and training sessions for diverse teams.
- Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
- Assisted in the recruitment process by providing guidance to hiring managers on interview techniques.
- Provided general administrative support to staff members.
- Maintained filing system for important documents such as contracts and invoices.
- Checked office stock to determine supply levels and maintain inventory.
- Coordinated meetings, conferences, travel arrangements.
- Monitored payroll, Salary advance and invoicing to prevent financial errors.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
Customer Service Manager
Access Bank Plc
owerri
04.2019 - 04.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Customer Support Representative
Diamond Bank Plc
Owerri
01.2014 - 03.2019
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Contributed ideas and practical solutions to support process improvement efforts.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
- Upsold products and services to increase company revenue [Number]% beyond targets.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Accounting Secretary
Global Trust Savings And Loans
Lagos
02.2011 - 11.2011
- Maintained accurate records of organizational finances and generated reports as requested.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Received dues, fees and payments and provided transaction receipts.
- Performed control and balancing procedures to verify accuracy of drawers.
- Interacted with vendors to purchase and set up equipment and services.
- Verified processing information and deposited received funds into organizational account.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
PGDE
National Teachers Institute
01.2024 - 12.2024
Bachelor of Science - Banking And Finance
Michael Okpara University of Agriculture
Umudike, Nigeria 09.2006 - 01/2010
Teachers Registration Council
Skills
- Customer/Vendor Relationship Management
- Inter-department collaboration
- Cash Handling
- Personnel training and development
- Customer Relations
- Skilled trainer
- Effective workflow management
- Scheduling
- E-mail Management
- Research and Problem Solving Skills
- Cold Calling
- Great communication skill
- Proactive Team Player
- Collecting feedback
- Logging of customers complaint
- Performance evaluation
- Recruitment and selection
- Employee recruitment and hiring
- Staff recruitment and training
- Performance assessment
- Resource management
- Effective communication
- Attention to detail
- Travel arrangements
- Bookkeeping
- Filing system organization
- Data entry
- Document management
- Resource allocation
- Supplies ordering
- Vendor management
- Email management
- Policy writing
- Decision-making
Languages
- Excellent,5,
English
Igbo
- 5
- Excellent
Personal Information
Title: CUSTOMER SUPPORT
Software
Communication(Discord,Teams,Zoom, Slack)
, 4, Very Good,Internet Brower(Google, Edge,Firefox,internet explorer)
, 5, Excellent,Operating System(Windows 10, IOS, Andriod)
, 5, ExcellentTimeline
PGDE
National Teachers Institute
01.2024 - 12.2024
Head of Administration/HR
Supreme Reagan Schools
05.2023 - Current
Customer Service Manager
Access Bank Plc
04.2019 - 04.2022
Customer Support Representative
Diamond Bank Plc
01.2014 - 03.2019
Accounting Secretary
Global Trust Savings And Loans
02.2011 - 11.2011
Bachelor of Science - Banking And Finance
Michael Okpara University of Agriculture
09.2006 - 01/2010
Teachers Registration Council