Ijamul Stephen

• Ensure compliance with rules, regulations, and ethical standards.
• Monitor and evaluate processes for transparency and accountability.
• Identify areas of improvement and implement measures.
• Conduct audits and investigations to detect and prevent fraud or misconduct.
• Develop and enforce policies and procedures related to accountability.
• Provide training and guidance to employees on ethical practices. Collaborate with internal and external stakeholders to promote accountability.
• Prepare reports and presentations on accountability-related matters.
• Stay updated on industry best practices and regulatory requirements.
• Conduct Accountability Focus Group Discussions to project participants in communities.
• Receive Complaints and feedbacks from project participants through feedback forms or hotline (toll-free line)
• Create awareness and sensitization to project participants on the various channels of complaint and feedback
• Provide help desk during any distributions in the field for complaints and feedbacks.
• Document complaints and feedbacks received from the field through feedback forms on U-track and comm-care applications.
• Treat every sensitive complaint received with transparency and confidentiality.
• Conduct trainings to staff, stake-holders and community mobilizers on the importance of accountability in project implementation
• Conduct on-site sensitization before and during distribution to project participants, to let them know their rights and entitlement, making sure their items are complete before leaving the distribution point.
• Conduct monthly feedback meetings with stake-holders and project participants to measure the progress of the project

• Assist in programme updates for the response management and internal information sharing
• Assist MEAL officer with data collection processes if needed
• Conduct field monitoring visits (including the use of the Quality benchmark/monitoring checklist) and facilitating focus group discussions
• Assist with implementation of programme evaluations (data collection)
• Support MEAL in conducting assessments as needed
• Responsible for handling, documenting, confidentiality and security of all informational resource related to feedback and complaints from beneficiaries
• Support Complaints and Feedback Mechanism, including communicating responses to complainants; liaise with programmes and operations to ensure prompt follow-up on feedback and complaints received.
• Assist in coordinating across the available components of the Project to ensure effective implementation of M&E/MIS.
• Assist the project personnel with M&E tools and in supporting them in their use.
• Perform other duties as required.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Conducted research, gathered information from multiple sources and presented results.
• Participated in team-building activities to enhance working relationships.
• Ensure functioning complaints and response mechanism, through effective collection of complaints including field visits, management of beneficiaries’ hotline and complaints boxes
• Ensure constant contact with affected population in intervention area and contribute to improve community participation in programming.
• Contribute to the monitoring of beneficiaries' satisfaction, by leading in the conduction of follow ups around satisfaction of beneficiaries with the responses of project managers in the field.
• Provide technical assistance to ensure that accountability framework is integrated throughout the project cycle (design, implementation, and M&E)
• Review accountability framework periodically and update any changes if deemed necessary in consultation with MEAL Officer.
• Build staff capacity to mainstream and develop accountability practices and mechanisms into programming.
• Maintain and update the CRM database; and provide timely update to program staff based on the nature of feedback
• Ensure that feedback is routinely recorded, reviewed and responded timely align with feedback mechanism guidelines.
• Generate periodic reports and share with programs and MEAL department.
• Participate in internal and external meetings related to humanitarian accountability.
• Conduct periodic field visit to ensure that the accountability system is in place and necessary supports are provided as needed.
• Any other activities delegated by JDPH Management

• Led projects and analyzed data to identify opportunities for improvement.
• Monitored company inventory to keep stock levels and databases updated.
• Data collection (Both quantitative and qualitative) on WASH to inform the program.
• Support the WASH team in data analysis.
• Planning
• Beneficiary identification and Registration
• Community Mobilization
• Supervision and Monitoring of Hygiene Promoters
• Support WASH activities including Hygiene promotion session, mapping and distribution of NFIs.
• Focus Group Discussion with beneficiaries in camps and communities.
• Report writing
• Support the ware house supervisor in loading and un-loading of items in the ware house.
• Worked with Beneficiaries to understand needs and provide excellent service.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to Beneficiaries, handled challenging situations with ease.

• Collaborated with team members to achieve target results.
• Identified issues, analyzed information and provided solutions to problems.
• Maintained excellent attendance record, consistently arriving to work on time.
• Planning
• Needs Assessment
• Community mobilization/sensitization
• Beneficiary Selection/Registration (Targeting)
• Scope Registration
• MUAC Screening of children under 5
• Referral to OTP or SC for intervention
• Surveys/Data collection (using ODK, Kobo collect, Red Ross)
• Distribution of both food and nonfood item
• Supervision of Cash based transfers (CBT)
• Capacity Building (Train beneficiaries on chosen area of intervention)
• Social Behavioral Change Communication (SBCC)
• Program Coordination
• Distribution of food ration to new arrivals at Reception center.
• Monitoring
• Accountability
• Collaboration and partnership.
• Reporting