Ihuoma Victoria Ogugbuaja
Care Assistant
Wuse Zone 3
Summary
A resourceful and service oriented worker who is passionate about making a difference to the wellbeing and happiness of people. I enjoy working as part of a team in a busy work setting, highly effective at satisfying all customers and remaining calm in challenging circumstances. Value kindness above all.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EXECUTIVE CHAUFFEUR
Vickezz Global Services
Wuse
10.2018 - Current
- Arrived on time to customer appointments.
- Transported high-value clients with professionalism and discretion.
- Assisted elderly and disabled passengers entering and exiting shuttle.
CARE ASSISTANT
Mrs Chizoba Chidalu - Cousin
Abuja
02.2016 - 10.2017
- Scheduled and accompanied clients to medical appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
GUEST SERVICE AGENT
Barca-Liga Hotels
Gudu, Abuja
01.2014 - 11.2015
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
PERSONAL ASSISTANT TO THE MANAGING DIRECTOR
Jahrocks Nigeria Ltd
Abuja
06.2011 - 12.2013
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Health And Safety - Fundamentals Of Health And Safety In The Work Plac
CERTIFICATION
Alison10.2022
Diploma - Mental Health
CERTIFICATION
ALISON 08.2022
Caregiving Skills - Dementia Care
CERTIFICATION
ALISON08.2022
Care Certificate - Standard 1 To 15
CERTIFICATION
Caredemy07.2022
Customer Service Professional -
CERTIFICATION
Institute Of Customer Relationship Management 05.2013
B.Sc Microbiology - Microbiology
Abia State University
Uturu, Abia State09.2006
Skills
- Customer Satisfaction
- Confidentiality
- Hygiene, Health and Safety
- Time Management
- Mobile Platforms
- Transportation Security
- Personnel Engagement : Active listening
- Problem Solving
- Road Regulations Knowledge
- Customer Relationships
- Driver Hiring
Certification
ALISON
CAREDEMY
INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT
Timeline
EXECUTIVE CHAUFFEUR
Vickezz Global Services
10.2018 - Current
CARE ASSISTANT
Mrs Chizoba Chidalu - Cousin
02.2016 - 10.2017
GUEST SERVICE AGENT
Barca-Liga Hotels
01.2014 - 11.2015
PERSONAL ASSISTANT TO THE MANAGING DIRECTOR
Jahrocks Nigeria Ltd
06.2011 - 12.2013
Health And Safety - Fundamentals Of Health And Safety In The Work Plac
CERTIFICATION
Diploma - Mental Health
CERTIFICATION
Caregiving Skills - Dementia Care
CERTIFICATION
Care Certificate - Standard 1 To 15
CERTIFICATION
Customer Service Professional -
CERTIFICATION
B.Sc Microbiology - Microbiology
Abia State University
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