IHUOMA CHINKATA
LAWYER / CUSTOMER SERVICE OFFICER / EXECUTIVE ASSISTANT / HR OFFICER
ABUJA
Summary
I am a Law graduate with 4 years experience, proficient in the Nigerian Law. I am self-motivated and a team player willing to learn quickly on the job. I have a proven track record in Client Relationship Management.
I am seeking an opportunity in a reputable establishment where i can bring my personal and professional experience to enhance the role and achieve the corporate objectives.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Rock Realty Limited
ABUJA, FCT
03.2022 - Current
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags..
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Developed and offered unique discount options to drive interest in new product lines.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Took ownership of customer issues and followed problems through to resolution.
- management to solve problems and improve company outcomes.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Initiated and maintained new relationships with old and existing clients
- Identified potential leads and facilitated sales transaction
- Drafted legal agreements to ensure a swift transaction
- Identified competitions and discovering new ways to maintain existing clients while scouting for new ones
- led the team in maintaining monthly news letter and providing investor updates
- Updated daily content and informative materials via social media outlets to disseminate information to reach the target audience
- Identified opportunities to upsell or cross-sell products or services to customers, based on their needs and preferences.
Executive Assistant
Rock Realty Limited
ABUJA, FCT
11.2022 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
- Handled office imprest and proper documentation of transactions
- Handled payment of staff salaries and site workers
HR Assistant
Today's Bukka and Cuisines
ABUJA, FCT
02.2021 - 10.2021
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Oversaw and managed hiring process and assisted human resources.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated employee training programs to improve productivity and performance.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
Legal Intern
Ministry of Justice
Uyo
11.2019 - 10.2020
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
- Performed legal and general research, drafting memoranda, and correspondence.
- Attended depositions and court proceedings and prepared summaries on cases.
- Interpreted and relayed legal information in clear format for clients.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Filed legal documents promptly and accurately with local, state and federal courts.
- Conducted initial client interviews, gathering facts and preparing case summaries.
- Assisted in developing processes to expedite legal procedures.
- Summarized deposition transcripts and case materials for senior review.
- Interviewed and communicated with clients via phone or email.
- Researched statutes, decisions, legal articles, and codes.
- Communicated pertinent information to clients via phone, email, and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Collaborated with attorneys to develop strategies for each case.
- Attended court hearings and depositions to take notes and document proceedings.
- Developed polished motions and briefs to support litigation processes and court proceedings.
Legal Intern
Solola & Akpana
ABUJA, FCT
05.2019 - 07.2019
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
- Performed legal and general research, drafting memoranda, and correspondence.
- Attended depositions and court proceedings and prepared summaries on cases.
- Interpreted and relayed legal information in clear format for client.
- Preparation of Simple Contracts and Memoranda of Understanding
- Legal research in case Laws and Statutes required to prepare court processes
- Attending Meetings of retainer, Clients as well as other meetings and taking minutes.
- Writing report of internal memos.
- Providing administrative support to lead counsel
- Typing and filling of basic legal documents
Education
Master of Science - Masters in International Affairs And Diplomacy
Ahmadu Bello University, Zaria
Zaria 06.2023 - Current
Barrister At Law Degree (B.L.) - Law
The Nigerian Law School,
Bwari, Abuja 09.2018 - 11.2019
Bachelor of Laws Degree (LL.B.) - Law
Abia State University, Uturu
Uturu, Abia State 02.2013 - 07.2013
West African Examination Council (WAEC) -
Holy Rosary International College
Owerri, Imo State 09.2005 - 07.2012
Skills
MS Office expert
Research and due diligence
Effective workflow management
Microsoft Outlook, Word and Excel
Negotiation expert
Customer Relations
Excellent time management skills
Highly organized
Ability to pay attention to details
Great writing skills
Ability to consistently meet deadlines
Highly organized and a quick learner
Ability to think out of the box
Negotiations skills
Great team player
Certification
Nigerian Bar Association (NBA)
Timeline
Master of Science - Masters in International Affairs And Diplomacy
Ahmadu Bello University, Zaria
06.2023 - Current
Executive Assistant
Rock Realty Limited
11.2022 - Current
Customer Service Manager
Rock Realty Limited
03.2022 - Current
HR Assistant
Today's Bukka and Cuisines
02.2021 - 10.2021
Legal Intern
Ministry of Justice
11.2019 - 10.2020
Legal Intern
Solola & Akpana
05.2019 - 07.2019
Barrister At Law Degree (B.L.) - Law
The Nigerian Law School,
09.2018 - 11.2019
Bachelor of Laws Degree (LL.B.) - Law
Abia State University, Uturu
02.2013 - 07.2013
West African Examination Council (WAEC) -
Holy Rosary International College
09.2005 - 07.2012