IHUOMA CHINKATA
LAWYER / CUSTOMER SERVICE OFFICER / EXECUTIVE ASSISTANT / HR OFFICER
ABUJA
Summary
I am a Law graduate with 4 years experience, proficient in the Nigerian Law. I am self-motivated and a team player willing to learn quickly on the job. I have a proven track record in Client Relationship Management.
I am seeking an opportunity in a reputable establishment where i can bring my personal and professional experience to enhance the role and achieve the corporate objectives.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Rock Realty Limited
ABUJA, FCT
03.2022 - Current
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags..
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Developed and offered unique discount options to drive interest in new product lines.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Took ownership of customer issues and followed problems through to resolution.
- management to solve problems and improve company outcomes.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Initiated and maintained new relationships with old and existing clients
- Identified potential leads and facilitated sales transaction
- Drafted legal agreements to ensure a swift transaction
- Identified competitions and discovering new ways to maintain existing clients while scouting for new ones
- led the team in maintaining monthly news letter and providing investor updates
- Updated daily content and informative materials via social media outlets to disseminate information to reach the target audience
- Identified opportunities to upsell or cross-sell products or services to customers, based on their needs and preferences.
Executive Assistant
Rock Realty Limited
ABUJA, FCT
11.2022 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
- Handled office imprest and proper documentation of transactions
- Handled payment of staff salaries and site workers
HR Assistant
Today's Bukka and Cuisines
ABUJA, FCT
02.2021 - 10.2021
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Oversaw and managed hiring process and assisted human resources.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated employee training programs to improve productivity and performance.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
Legal Intern
Ministry of Justice
Uyo
11.2019 - 10.2020
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
- Performed legal and general research, drafting memoranda, and correspondence.
- Attended depositions and court proceedings and prepared summaries on cases.
- Interpreted and relayed legal information in clear format for clients.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Filed legal documents promptly and accurately with local, state and federal courts.
- Conducted initial client interviews, gathering facts and preparing case summaries.
- Assisted in developing processes to expedite legal procedures.
- Summarized deposition transcripts and case materials for senior review.
- Interviewed and communicated with clients via phone or email.
- Researched statutes, decisions, legal articles, and codes.
- Communicated pertinent information to clients via phone, email, and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Collaborated with attorneys to develop strategies for each case.
- Attended court hearings and depositions to take notes and document proceedings.
- Developed polished motions and briefs to support litigation processes and court proceedings.
Legal Intern
Solola & Akpana
ABUJA, FCT
05.2019 - 07.2019
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
- Performed legal and general research, drafting memoranda, and correspondence.
- Attended depositions and court proceedings and prepared summaries on cases.
- Interpreted and relayed legal information in clear format for client.
- Preparation of Simple Contracts and Memoranda of Understanding
- Legal research in case Laws and Statutes required to prepare court processes
- Attending Meetings of retainer, Clients as well as other meetings and taking minutes.
- Writing report of internal memos.
- Providing administrative support to lead counsel
- Typing and filling of basic legal documents
Education
Master of Science - Masters in International Affairs And Diplomacy
Ahmadu Bello University, Zaria
Zaria 06.2023 - Current
Barrister At Law Degree (B.L.) - Law
The Nigerian Law School,
Bwari, Abuja 09.2018 - 11.2019
Bachelor of Laws Degree (LL.B.) - Law
Abia State University, Uturu
Uturu, Abia State 02.2013 - 07.2013
West African Examination Council (WAEC) -
Holy Rosary International College
Owerri, Imo State 09.2005 - 07.2012
Skills
MS Office expert
Certification
Nigerian Bar Association (NBA)
Timeline
Master of Science - Masters in International Affairs And Diplomacy
Ahmadu Bello University, Zaria
06.2023 - Current
Executive Assistant
Rock Realty Limited
11.2022 - Current
Customer Service Manager
Rock Realty Limited
03.2022 - Current
HR Assistant
Today's Bukka and Cuisines
02.2021 - 10.2021
Legal Intern
Ministry of Justice
11.2019 - 10.2020
Legal Intern
Solola & Akpana
05.2019 - 07.2019
Barrister At Law Degree (B.L.) - Law
The Nigerian Law School,
09.2018 - 11.2019
Bachelor of Laws Degree (LL.B.) - Law
Abia State University, Uturu
02.2013 - 07.2013
West African Examination Council (WAEC) -
Holy Rosary International College
09.2005 - 07.2012
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