IHEANACHO NZURUM
Information Technology Professional
Kano
Summary
Resourceful Information and Communication Technology Professional with expertise in Computer Systems/ Network Infrastructure planning/administration, Telecommunications, Data Analysis, Cloud Technologies and Data Center operations management. Able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior ICT
UNICEF
05.2022 - Current
- Lead on rollout of ICT projects and provision of level 2 support to UNICEF Nigeria's ICT unit.
- Implementation of UNICEF's ICT strategies in Kano and Kaduna Field Offices.
- Expansion, upgrade and maintenance of LAN/WAN and other communication infrastructure in UNICEF Kano and Kaduna Field Offices.
- Ensure compliance with technical standards, information security policies and procedures
- Ensure confidentiality, integrity and availability of UNICEF's data/infrastructure resources in two field offices.
- Development of Terms of Reference for service delivery by vendors and monitoring to ensure compliance.
- Provision of technical support to users in UNICEF Kano and Kaduna field offices
ICT Officer (Stretch Assignment)
United Nations Children's Fund
10.2021 - 05.2022
- Provided day-to-day level II technical support to UNICEF offices, solving service gateway incidents, inquiries and tasks assigned to the “Office LAN/WiFi group"
- Assisted with the deployment of Cisco Meraki technologies in the field, creating networks, claiming equipment and licenses on behalf of UNICEF offices
- Configured baseline networks settings and Universal WiFi version 3 in Meraki environments
- Maintained existing technical guidelines, configuration templates and knowledge articles related to UNICEF’s Office LAN and WiFi solutions
- In collaboration with the Data Analyst, developed a Network compliance tool, querying Meraki APIs, to quickly identify configuration misalignments or gaps in UNICEF environments
Senior ICT Associate
UNICEF
07.2019 - 10.2021
- Worked as part of team to implement UNICEF Nigeria routed LAN migration project leading to gains in network performance and security enhancements.
- Planned, designed and executed migration of UNICEF Katsina’s LAN/WAN to Kano Field Office thereby saving the organization significant costs associated with outsourcing.
- Developed technical specifications, terms of reference documents and reviewed tender documents for ICT equipment procurement and deployment.
- Oversaw the ICT component of Disaster Recovery and Business Continuity Planning.
- Wrote and deployed customized script for daily backup of data on users’ laptops in the Kano Field office Reviewed and analyzed security logs to determine and alleviate network threats Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software, for networks supporting over 90 users in two offices.
- Built and maintained network infrastructure consisting of Windows Servers (Hyper V/Clients) in 3 UNICEF offices.
- Resolved issues related to operational components for Local Area Networks, Wide Area Networks and Telecommunications Equipment.
- Provided day-to-day ICT support and periodic training to system users.
- Managed and monitored all installed systems for highest level of availability Diagnosed issues with Servers and quickly repaired flaws to maintain functionality.
Senior ICT Associate
United Nations Children's Fund, UNICEF
09.2007 - 06.2019
- Planned, designed and implemented UNICEF Abuja’s DATA and VOICE VLAN setup and integration with sister agencies within the UN House.
- Worked as team lead in the deployment of Cisco IP telephony and Universal Wifi in three (3) UNICEF Field Offices in Nigeria.
- Identified and immediately resolved issues with network devices, including Switches (Cisco) and access points in two field offices.
- Provided firewall and VPN management, security and incident response.
- Provided technical support to country office in surge capacity to optimize Local Area Network leading to improved service delivery and reduced costs in LAN equipment use .
- Managed the configuration and deployment of all Telecommunications equipment in the office.
- Diagnosed network problems involving combination of hardware, software, power and communications issues .
- Managed application patches, data backup, security changes and network configuration. Also replaced boards, changed servers and loaded/ tested software applications.
- Analyzed, troubleshot and enhanced network performance to drive efficiency
- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems. Also provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Ensured ICT policies and procedures compliance as per UNICEF's standard operating procedures.
Zonal Data/ICT Assistant
World Health Organization Independence Layout
09.2005 - 08.2007
- Managed and monitored all installed systems for highest level of availability Monitored number of suspected polio cases received and returned by states on weekly, monthly and quarterly basis.
- Generated charts, graphs and reports for action by field team Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Trained colleagues of Data/IT team regarding network planning, implementation and troubleshooting
- Linked computers to network and peripheral equipment, including printers and scanners
- Patched software and installed new versions to eliminate security problems and protect data
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Computer Analyst
Independent National Electoral Commission
01.2000 - 08.2005
- Delivered in-depth training to users for computer usage, imparting knowledge of best practices for protecting data and minimizing errors
- Investigated and addressed Electoral system issues to enhance usability and improve functionality
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Oversaw installation of software programs and hardware systems to meet INEC's requirements
- Resolved malfunctions with systems and programs through troubleshooting
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
- Designed and prepared technical reports, studies and related documentation
- Directed, provided guidance, and monitored the performance of less experienced staff supporting INEC Computing Center.
Education
Master of Science - Information Management
Ahmadu Bello University
Zaria, Kaduna State, NigeriaBachelor of Science - Computer Science
University of Nigeria
Nsukka, Enugu State, NigeriaSkills
- Cloud Technologies (Microsoft Azure)
- Project Management
- Network Infrastructure/Security
- Server/Client OS (Windows/Linux)
- Virtualization
- VSAT/Telecommunications
- Programming/Scripting/Full Stack Development (Powershell, Python, Javascript, CSS, HTML)
- Data Analytics and Relational Database Management (Power BI, MySQL, Python)
Certification
- CompTIA Cybersecurity Analyst (Cysa+)
- Emergency Telecoms Training
- Cisco Certified Network Professional
- ITIL (V4)
Timeline
Senior ICT
UNICEF
05.2022 - Current
ICT Officer (Stretch Assignment)
United Nations Children's Fund
10.2021 - 05.2022
Senior ICT Associate
UNICEF
07.2019 - 10.2021
Senior ICT Associate
United Nations Children's Fund, UNICEF
09.2007 - 06.2019
Zonal Data/ICT Assistant
World Health Organization Independence Layout
09.2005 - 08.2007
Computer Analyst
Independent National Electoral Commission
01.2000 - 08.2005
Master of Science - Information Management
Ahmadu Bello University
Bachelor of Science - Computer Science
University of Nigeria
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