IGWILO CHIBUIKE JESSE
Ogba, Ikeja ,Niger State
Summary
Dedicated and detail-oriented administrative and customer support professional with experience in customer service, data entry, and office administration. Skilled in Microsoft Office, Google Workspace, email communication, and maintaining accurate records. Currently pursuing a Bachelor's degree in Psychology at the University of Ibadan. A quick learner with excellent communication, organizational, and problem-solving skills, seeking a remote opportunity where I can contribute effectively while continuing to develop professionally.
Overview
8
8
years of professional experience
Work history
Customer service representative
Brightline Retail Solutions
Lagos, Nigeria
2024.01 - Current
- Processed orders promptly ensuring a positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Collaborated with sales team to maximise product visibility and sales.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
Data entry clerk
Crestpoint Logistics
Lagos , Nigeria
2021.02 - 2022.02
- Conducted thorough research for comprehensive and accurate data collection.
- Maintained accurate data entry by diligently inputting information from various sources.
- Managed large volumes of both structured and unstructured data using a combination of manual methods and automated tools.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Completed routine data verification for error reduction and accuracy improvement.
- Optimised database management to streamline business operations.
- Maintained accurate records by regularly reviewing and updating client files and databases.
- Produced monthly financial reports using advanced Excel spreadsheet functions.
- Verified accuracy of information and sorted information of documents for computer entry.
- Corrected data entry errors to prevent duplication or data degradation.
- Used advanced Excel knowledge to manage and manipulate high-volume data.
Sales and customer service representative
NovaMart Store
Lagos, Nigeria
2019.01 - 2021.01
- Maintained high standards of professionalism whilst interacting with customers.
- Mediated disagreements amongst team members, fostering a harmonious work environment.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Collaborated with the team to meet monthly sales targets.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Managed daily sales operations to achieve business objectives.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Updated customer databases with accurate and current information.
Education
Bachelor of Science - Psychology
University of Ibadan
Ibadan, Nigeria 2023.06 -
Skills
- Customer Service
- Data entry proficiency
- Microsoft Word
- Excel proficiency
- Google Sheet
- Email correspondence expertise
- Time-Management prowess
- Telephone manners
- Email administration
- Helpdesk operations
- Problem-solving
- Inventory control
- Order processing
- Customer data management
- Multi-tasking
Languages
English
Intermediate
Affiliations
- Learning new digital skills
- Fitness and Walking
- Research
References
References available upon request.
Timeline
Customer service representative
Brightline Retail Solutions
2024.01 - Current
Bachelor of Science - Psychology
University of Ibadan
2023.06 -
Data entry clerk
Crestpoint Logistics
2021.02 - 2022.02
Sales and customer service representative
NovaMart Store
2019.01 - 2021.01