Asana
IGWEGBE BLESSING
Project Support | Operations Manager
Summary
Driven C-level virtual assistant/Project Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and operations manager with strengths in daily operations management, workflow improvements, and customer service. Seeking to work with an established company that can offer room to grow and good opportunities for development and career progression where I can leverage knowledge and experience for growth.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Operations Manager
VICTORY FINANCES LLC
Columbia
02.2022 - Current
- Researched different CRMs and advised management on the appropriate one
- Created workflows and automations on Taxdome CRM
- Created SOP, and training for the team on the use of Taxdome CRM
- Onboarding of clients from Onboardible to Taxdome
- Monitor workflows for accounts.
- Manage client communication.
- Meeting and communication management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
Excecutive Assistant
STEDDY COMM. LLC
Los Angeles
09.2021 - 12.2021
- Prepared research and statistical reports, synthesizing and disseminating information clearly and concisely
- Streamlined operations by organizing files and documents to implement improved workflow and organization.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendars and creating weekly or monthly reports and presentations
- Managed day-to-day admin, including file organization, spreadsheet development, report writing, and document scanning
- Received and screened high-volume internal and external communications, including calls and email.
- Designed electronic file systems and maintained electronic files
- Scheduled and confirmed appointments for the entire management team
- Planned travel arrangements for executives, coordinating and communicating booking information
- Provided support for CEO and sales team in managing operation workflow.
- Used advanced software to prepare documents, reports and presentations.
- Organized and coordinated conferences and monthly meetings.
- Wrote reports, executive summaries and newsletters.
- Managed communication with vendors to ensure timely supply of stock.
Training Officer
CUTIX PLC
Nnewi
03.2020 - 10.2021
- Supported all departments to identify their learning needs by evaluating findings from performance appraisals, formal reviews, learning plans, and anecdotal feedback.
- Prioritized and met mandatory and statutory requirements as well as planned for upcoming legislative changes.
- Conducted rigorous training needs analysis within the organization and implemented business-focused learning strategies.
- Futureproofed workforces by enriching continuous training and social learning culture.
- Sourced and procured external learning providers, ensuring best fit and value for money and negotiating cost-effective agreements.
- Coached and mentored colleagues to deliver high-quality learning sessions, identifying areas for improvement and providing detailed feedback in 1:1 meetings.
- Managed company training matrix for over 200 staff for over 1 year.
- Ensured comprehensive training and inductions for new recruits through on-the-job training and mentoring.
- Supported professional training, development, and evaluation to achieve a trained population of staff with up-to-date Knowledge.
- Supported technical department with training systems such as PLC to ensure smooth operations.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Quality Assurance unit secretary
CUTIX PLC
Nnewi
10.2018 - 03.2020
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
- Used hand tools, instruments, gauges, and equipment to complete accurate measurements and noted results for official records.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office needs.
- Drafted unit correspondence, memos, and department updates.
- Placed new supply orders, managed inventory, and restocked clerical spaces
- Received, recorded, and addressed incoming and outgoing communication via telephone and email
- Managed financial documentation such as expense reports and invoices, and Office Petty cash box
- Carried out front office duties utilizing data entry skills in the framework of Quality Assurance unit database.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created plans and communicated deadlines to complete projects on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Office manager
ESPORTA SPORTS AND EVENTS
Nnewi
06.2016 - 10.2016
- Managed 8 employees and 3 sub outlets supervising workers, enhancing productivity and driving efficiency
- Recruited qualified candidates for vacant and new positions.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
- Created and finalized contracts for product deals with customers
- Managed CRM and company database, overseeing troubleshooting, maintenance, updates, and report generation
- Coached 3 new hires on company processes while managing 5 employees to ensure maximum production
- Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity, and implementing modifications to eliminate operational bottlenecks
- Managed office correspondence, using Gmail to improve the efficiency of email communications by 80%
- Developed lasting rapport with over 50 key stakeholders and clients by displaying excellent client service
- Advised over 200 clients on company products and services, displaying extensive knowledge in product range
- Increased customer satisfaction by resolving Decoder issues from the office
- Built and maintained partnerships with B2B and B2C organizations to implement mutually beneficial initiatives that led to a 65% sales increase
- Arranged product deliveries, recording orders in Excel to facilitate accurate tracking.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Education
IELTS - Test of Engish Language Proficiency
British Council
Nigeria 04.2022 - 04.2022
Google Project Manager - Project Management
Google Online Courses
Online 01.2022 - Current
B. Sc. - Human Anatomy
Nnamdi Azikiwe University
Anambra, Nigeria 09.2009 - 08.2013
Senior School Certificate (O Level) - High School
C.M.S Girls’ Secondary School
Lagos, Nigeria 09.2004 - 06.2007
Skills
Microsoft Office tools (Word, Excel, Outlook, Teams, PowerPoint), Google suite, Slack, Zoom, Calendly, Trello, Taxdome, Dubsado, Asanaundefined
Software
Trello
Taxdome
Dubsado
Click Up
Mondaycom
Certification
Administrative Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
IELTS - Test of Engish Language Proficiency
British Council
04.2022 - 04.2022
Operations Manager
VICTORY FINANCES LLC
02.2022 - Current
Google Project Manager - Project Management
Google Online Courses
01.2022 - Current
Introduction to CRM with Hubspot
09-2021
Excecutive Assistant
STEDDY COMM. LLC
09.2021 - 12.2021
Administrative Support
08-2021
Modern Project Management
08-2021
PRINCE 2 Project Management Practitioner
08-2021
Training Officer
CUTIX PLC
03.2020 - 10.2021
Quality Assurance unit secretary
CUTIX PLC
10.2018 - 03.2020
Office manager
ESPORTA SPORTS AND EVENTS
06.2016 - 10.2016
B. Sc. - Human Anatomy
Nnamdi Azikiwe University
09.2009 - 08.2013
Senior School Certificate (O Level) - High School
C.M.S Girls’ Secondary School
09.2004 - 06.2007
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