Ignatius Ameh
Manager, (Operations) – Abuja, Nigeria
FCT
Summary
Results-driven operations and real estate management professional with 13 years of experience in strategic operations management, facility operations, logistics, and business support services. Proven expertise in the energy, power, oil and gas sectors, construction, real estate, media, and international development. Enhanced stakeholder engagement by 35% and maintained high-profile partnerships with a 95% client satisfaction rate. Demonstrated ability to optimize efficiency by 30% and consistently achieve service satisfaction of 95% or higher. Adept at managing business expansion projects while ensuring 100% regulatory compliance. Skilled in contract negotiation and vendor management, resulting in a 25% cost savings through strategic procurement. Proven track record of leading events, securing high-value public-private partnerships, and driving government relations and stakeholder engagement. Experienced in team leadership, personnel management, and improving workforce productivity by 25%. Proficient in ERP systems, operational reporting, and data-driven decision-making.
Overview
14
14
years of professional experience
27
27
years of post-secondary education
4
4
Certifications
Work History
Manager, Client Relations, B2C LEAD
BLUEPRINTS MEDIA GROUP
06.2018 - Current
- Spearhead Marketing and Corporate communications efforts as the primary liaison client relationship management lead between the Business-to-Government (B2G), Ministries, Agencies, International organizations; United Nations, USAID, UK-DFID, ECOWAS, Global Fund, EU funded programs, and non- governmental bodies; ensuring seamless Stakeholders engagement, client relations management, customer service, service provision & collaboration driving commercialization efforts
- Responsible for developing and implementing Company`s strategic plans, proposal development in accordance with the company’s mission and vision statements, managing all internal and external communications including PR, Brand Management, coordinating teams to ensure processes and procedures for operational effectiveness and efficiency are adhered to
- Designed and implemented marketing and strategic communications strategy, campaign for the ECOWAS - EU PSS project that increased public engagement by 35% over nine months
- This included social media outreach, videography, newsletters, paid ad campaigns, stakeholder engagements, community engagement activities, significantly boosting the organization’s public profile
- Led sales activity planning, identifying cross-selling opportunities and Account Management Plans ensuring the timely renewal of client relationships
- Develop and submit compelling proposals and presentations
- Prepare tenders and proposals to effectively position the company to meet quality standards and approvals
- Organized 360+digital campaigns for New Product development NPD with key media outlets, resulting in a 25% increase in positive media mentions and a 30% increase in media inquiries for expert opinions from the organization
- Relationship Management addressing government and International organizations-related concerns
Manager Client Relations, B2C Relationship Manager
BLUEPRINTS MEDIA GROUP
06.2015 - 05.2018
- Developed and executed annual regional strategic marketing plans to drive client acquisition, retention, and cross-selling opportunities, aligning with organizations strategic objectives
- Managed a diverse portfolio of clients, building long-term relationships and enhancing client engagement through proactive, individualized plans in coordination with product teams
- Generated bankable leads by anticipating customer needs, providing relevant solutions, and effectively marketing products for Finca International, Finca finance bank, corporate banking in Nigeria and other trade finance solutions
- Secured high-profile placements for United Nations IOM-Nigeria IOMX3 Waka Well West Africa campaign through effective media relations and pitch strategies, Strategic Communications, event management, Content Management Systems (CMS) resulting in a 25% increase in positive media coverage and improved public perception
- Actively participated in new business pitches, products and services, commercial negotiations, and preparing Pre-Assessment Memos and Credit Proposals for senior management review leading to a 40% increase in contract renewals and long-term collaboration
- Identify and pursue potential business opportunities including bids, tenders, and RFPs, RFQs, Expression of Interest EOI, Public-private partnerships (PPP)
- Provided sound editorial judgment on communication materials and press releases, ensuring alignment with client objectives and stakeholder interests
- Maintained comprehensive records of interactions, partnerships, media relations, Brand Management, collaborative activities with government, international organizations, clients producing detailed reports, briefing notes to inform senior management about progress, outcomes, and challenges
- Conducts market research to identify government needs and align the company's offerings in line with baseline evaluations for informed decisions
- Develop and execute a multi-year communications plan, content creation, content management, Copywriting, leading on event management, planning, media briefings, conferences, seminars, and workshops
- Ensured the timely resolution of customer issues, providing impeccable service and flagging any early alert signals on client portfolio performance to mitigate risks
- Maintained strong knowledge of client portfolios and products, ensuring adherence to KYC compliance, AML regulations, and organizational policies to protect client and organizations interests
- Articulate, devise and execute comprehensive communication strategies to facilitate effective coordination, monitoring of partnerships with the government, stakeholders, driving successful project outcomes, sales, fostering collaborative endeavors, fostering organizational visibility
- Provide leadership, contract negotiation, strategic thinking, directed comprehensive branding advertising campaigns of new products that increased brand recognition and engagement for clients by 40%, leveraging innovative digital marketing tactics, social media data-driven insights
Office Manager & Client Relations, ABUJA Office
G-EURAFRIC
06.2011 - 05.2015
- Developed, implemented, monitored public and government relations strategies for the Group's subsidiaries in Energy, Power, Petroleum Oil and Gas, Engineering Procurement and Construction-EPC sectors to maintain brand, sales, corporate image and regulatory compliance business outcomes
- Created effective communication strategies and served as a head liaison officer to Government Agencies; Federal Ministry of Power, NNPC, PPPRA, REA, CBN, international partners including World Bank/Project Management Unit
- Provided creative support for internal and external communications efforts including print publications, web sites, electronic, media production, communication, community engagement and Market research
- Managed key stakeholders in oil and gas industry, Upstream Sector, Energy Sector, Power, NNPC, DPR/NUPRC, NPDC, NAPIMS, NIPEX, NCDMB, PPPRA/NMDPRA, NBET, other external Stakeholders and External Relations team, Central Bank of Nigeria CBN, DMO, National Assembly, Presidency
- Collaborated seamlessly with external counterparts to achieve successful business outcomes joint venture partnerships and sustainability
- Represented Group Eurafric at high-level meetings, facilitating negotiations and showcasing products to stakeholders
- Leading Internal Communications, Prepare and deliver Weekly and Monthly Management reports to C-Executives in Lagos and Abuja
- Ensure timely Tender and Bid Management and identification of new opportunities, responded to RFPs, RFQs, Information Memorandum IMs
- Facilitated and attended high-level Technical Review Meetings with delegation of Government Ministries, Agencies, commission and International JV Partners in project execution
- Organized and supported the successful execution of strategic events to enhance organizations presence, mobilize sponsorships, and foster client relationships across key African markets
- Provided administrative, logistical, and operational support for the Managing Director's office, Executives and project office, conducting management of technical duties associated with large projects and portfolio of projects
- Conducted research, data collection, document generation for special projects, providing insights, recommendations for marketing and communications initiatives, business development and project management drive
- Collaborated with marketing, sales, advocacy teams for performance management, business plans, client account plans/strategies, business administration, ensuring communication plans aligned with business objectives
- Developed office policies and procedures, implemented new systems for office management improvements, administrative support as necessary
- Promoted, publicize and archive activities and successes in the production of information and communicational materials (IECs), brand communications through diverse communication platforms and media
- Established and maintained business relationship with key internal and external stakeholders including media, public relations, branding agencies, and other governmental agencies
- Serve as a contact for media inquiries and requests for information, financial management
- Disseminated information, when necessary, in response to company and client inquiries
- Researched, monitored contracts and vendor performance, business metrics, coordinating presentations, bids, tenders, and reports to clients, providing customer satisfaction reporting to company management
- Implemented Cross-Functional Initiatives, development and execution of an effective communication strategy, Corporate Social Responsibility (CSR) within projects implementation Contract lifecycle management
Education
Master of Science - Environmental Resource Management
NSUK
Keffi 10.2023 - 08.2025
Executive Masters in Project Management - Project Management
Project Management College, United Kingdom
London 11.2008 - 11.2008
BSc. - Geology & Mining
University of Jos
Jos 06.2003 - 10.2008
Professional Certificate - Brand Building, Marketing Plan, Marketing Segmentation, Targeting And Positioning, Business Finance & Funding, Business Plan, Self-Management, Personal Productivity, Effective Communication, Time Management, Customer Relationship Marketing,
African Management Institute/Gordon Institute of Business Science, University of Pretoria/Strathmore Business School/ Pan Atlantic University, Lagos Business School
Nairobi 01.2016 - 08.2016
Global Project Management and Change Management - Project Management
British Project Professional Society London, United Kingdom
London 04.2013 - 04.2013
Project In A Controlled Environment, Foundation & Practitioner PRINCE2 - Project Management
Project Management College UK
United Kingdom 11.2008 - 11.2008
Global Project Management - Project Management
Queen Mary College, University of London
United Kingdom 04.2012 - 04.2012
Certification in Global Project Management (PMP) - Project Management
British Project Professional Society UK
United Kingdom 04.2012 - 04.2012
Professional Certificate - Business Management (CIM)
Nigerian Institute of Management, Chartered (NIM)
Abuja, FCT 01.2010 - 10.2010
General Health, Safety & Environment (HSE) - Health Safety And Environment
Dexter & Heros Consulting
Abuja, FCT 10.2010 - 10.2010
Professional Certificate - Procurement And Supply Chain Management
Chartered Institute of Procurement And Supply CIPS
United Kingdom 11.2024 - 11.2025
Professional Certificate - Database Administration DBA+ Solaris & Oracle 10g
NIIT/ Oracle University
United Kingdom 01.2009 - 05.2009
Professional Certificate - Procurement And Supply Chain Management
Chartered Institute of Purchasing And Supply Admin
Lagos, Nigeria 01.2023 - 05.2023
Professional Certificate - Public Relations & Communications Management NIPR
Nigerian Institute of Public Relations Chartered
Abuja, FCT 05.2024 - 06.2024
Professional Certificate - Oil Field Health Safety Environmental Management
MMC Management Consulting
Lagos, Nigeria 06.2009 - 06.2026
Professional Certificate - Workplace Employability And Effectiveness Skills
Skills Edge Consulting
Abuja, FCT 10.2010 - 10.2010
Professional Certificate - Business Management
British Council
Abuja, FCT 10.2008 - 10.2008
Skills
- Strategic Communications
- Client Relations
- Team Leadership & Performance Management
- Public Relations
- Networking
- Marketing & Brand Management
- Client Relationship Management
- Business Development
- Marketing
- Government Relations
- Client Services
- Stakeholders Management
- Project Management
- Problem-Solving
- Digital Marketing
- Digital Campaigns
- Press Releases
- Speeches
- Presentations
- Business Relationship Management
- Analytical Skills
- Brand Management
- Administration
- Team Collaboration
- Strategic Planning
- Team Leadership
- Financial Management
- Budget Management
- Microsoft Office Suite
- Sales Presentations
- Business Strategy
- Stakeholder Engagement & Compliance
- Customer Service
- Cross-functional Collaboration
- Event Planning
- Event Management
- International Relations
- Cooperation
- Sustainable Development
- Customer Relationship Management
- Conflict Management
- Dispute Resolution
- Crisis Management
- Brand Activation
- Product Launch
- Negotiation Skills
- Deal Closure
- Performance Monitoring
- Leadership
- Team leadership
- Operations management
- Strategic planning
- Decision-making
- Performance management
- Time management
- Customer service
- Operational reports
- Branch operations management
- Budget planning
- Sales management
- Customer relationships
- Relationship building and management
- Client relationship management
- Relationship management
- Market research
- Proficient in MS office
- Relationship building
- Project management
- Verbal/written communication
- Documentation
- Facility & Vendor Management
- Information management
- Performance reviews
- Client acquisition
- Business planning
- Trade & Business Support Services
- Business development expertise
- Operational Management
Certification
Work Place Employability & Effectiveness Skills, Skills Edge Consulting, 01/01/10
Affiliations
- British Project Professional Society UK
- Project Management Institute (PMI)
- Nigerian Institute of Management Chartered (NIM)
- Member, HIVE ARFICA Global Leaders
- Member, Nigeria Institute of Public Relations (NIPR) Chartered/Global Alliance for Public Relations and Communication Management
- Nigerian Union of Journalist (NUJ)
- Chartered Institute of Professional Printers of Nigeria (CIPPON) & Abuja Professional Printers Association (APPA)
- Nigerian Association of Petroleum Explorationists & American Association of Petroleum Geologists (NAPE/AAPG)
- Nigerian Mining and Geosciences Society (NMGS)
Timeline
Professional Certificate - Procurement And Supply Chain Management
Chartered Institute of Procurement And Supply CIPS
11.2024 - 11.2025
Professional Certificate - Public Relations & Communications Management NIPR
Nigerian Institute of Public Relations Chartered
05.2024 - 06.2024
Master of Science - Environmental Resource Management
NSUK
10.2023 - 08.2025
Professional Certificate - Procurement And Supply Chain Management
Chartered Institute of Purchasing And Supply Admin
01.2023 - 05.2023
Manager, Client Relations, B2C LEAD
BLUEPRINTS MEDIA GROUP
06.2018 - Current
Professional Certificate - Brand Building, Marketing Plan, Marketing Segmentation, Targeting And Positioning, Business Finance & Funding, Business Plan, Self-Management, Personal Productivity, Effective Communication, Time Management, Customer Relationship Marketing,
African Management Institute/Gordon Institute of Business Science, University of Pretoria/Strathmore Business School/ Pan Atlantic University, Lagos Business School
01.2016 - 08.2016
Manager Client Relations, B2C Relationship Manager
BLUEPRINTS MEDIA GROUP
06.2015 - 05.2018
Global Project Management and Change Management - Project Management
British Project Professional Society London, United Kingdom
04.2013 - 04.2013
Global Project Management - Project Management
Queen Mary College, University of London
04.2012 - 04.2012
Certification in Global Project Management (PMP) - Project Management
British Project Professional Society UK
04.2012 - 04.2012
Office Manager & Client Relations, ABUJA Office
G-EURAFRIC
06.2011 - 05.2015
General Health, Safety & Environment (HSE) - Health Safety And Environment
Dexter & Heros Consulting
10.2010 - 10.2010
Professional Certificate - Workplace Employability And Effectiveness Skills
Skills Edge Consulting
10.2010 - 10.2010
Professional Certificate - Business Management (CIM)
Nigerian Institute of Management, Chartered (NIM)
01.2010 - 10.2010
Professional Certificate - Oil Field Health Safety Environmental Management
MMC Management Consulting
06.2009 - 06.2026
Professional Certificate - Database Administration DBA+ Solaris & Oracle 10g
NIIT/ Oracle University
01.2009 - 05.2009
Executive Masters in Project Management - Project Management
Project Management College, United Kingdom
11.2008 - 11.2008
Project In A Controlled Environment, Foundation & Practitioner PRINCE2 - Project Management
Project Management College UK
11.2008 - 11.2008
Professional Certificate - Business Management
British Council
10.2008 - 10.2008
BSc. - Geology & Mining
University of Jos
06.2003 - 10.2008
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