Summary
Overview
Work History
Education
Certification
Timeline
Generic

IFUNANYACHUKWU IBENEGBU

CUSTOMER SERVICE OFFICER
Abuja,FCT

Summary

A graduate of computer science skilled in implementing and managing cutting edge Information and Communication Technology platforms as a means of adding value to organizations. I have the ability to develop excellent working relationships as well as using my own initiative and can solve complex problems either working alone or in a team environment. I am also passionate about developing ICT improvement strategies. I am passionate about developing a sustainable career in a forward thinking organisation where my abilities will be fully harnessed for value adding endeavours, whilst my personal development progresses consistently.

Overview

3
3
Certifications
10
10
years of post-secondary education
6
6
years of professional experience

Work History

CUSTOMER SERVICE

GLOBUS BANK PLC
02.2021 - Current
  • Marketing the banks products and services to prospective customers.
  • Provision of exceptional services to customers.
  • Setting up customers on the system by opening various account types for the customers depending on their needs.
  • Making e-product packages available to customers e.gs Alerts, Internet banking, Mobile banking, Corporate IBank, Issuance of debit and credit cards etc.
  • Attending to customers’ request efficiently and effectively e.gs requisition and issuance of cheque books, reactivation, closure and transfer of account, processing of reference letters, opening of accounts etc.

CUSTOMER SERVICE

ZENITH BANK PLC
03.2017 - 02.2021
  • Provision of exceptional services to customers.
  • Make the e-product packages available to customers e.gs Agency banking, Alerts, Internet banking, Mobile banking, Corporate IBank, Issuance of debit and credit cards etc.
  • Attending to customers’ request efficiently and effectively e.gs requisition and issuance of cheque books, reactivation, closure and transfer of account, processing of reference letters, opening of accounts etc.

RAW MATERIALS AND RESEARCH DEVELOPMENT COUNCIL
03.2014 - 03.2015
  • ABUJA (NYSC).
  • Created databases to house relevant information using Microsoft access on monthly, quarterly and annual projects carried out by all departments.
  • Managed, updated and manipulated the databases created to ensure efficiency.

NIGERIAN NATIONAL PETROLEUM CORPORATION
07.2012 - 12.2012
  • Solved Network related issues that affects performance.
  • Performed preventive maintenance on various systems.
  • Formatted and performed system upgrades on the system.
  • Changed network cable, port and cards.

Education

Masters in Business Administration - undefined

01.2019 - Current

MBA - undefined

University of South Wales

B.Sc. - Computer Science

Wesley University of Science and Technology
01.2009 - 01.2013

Secondary School Certificate - undefined

01.2006 - 01.2009

SSCE) - undefined

Word of Faith Group of Schools, Abuja - undefined

Certification

Oracle Certified Professional (OCP) Present

Timeline

CUSTOMER SERVICE

GLOBUS BANK PLC
02.2021 - Current

Masters in Business Administration - undefined

01.2019 - Current

CUSTOMER SERVICE

ZENITH BANK PLC
03.2017 - 02.2021

RAW MATERIALS AND RESEARCH DEVELOPMENT COUNCIL
03.2014 - 03.2015

NIGERIAN NATIONAL PETROLEUM CORPORATION
07.2012 - 12.2012

B.Sc. - Computer Science

Wesley University of Science and Technology
01.2009 - 01.2013

Secondary School Certificate - undefined

01.2006 - 01.2009

Word of Faith Group of Schools, Abuja - undefined

SSCE) - undefined

MBA - undefined

University of South Wales

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IFUNANYACHUKWU IBENEGBUCUSTOMER SERVICE OFFICER