Ifiok Kufre Etokebe
Program And System Analyst
Okota
Summary
Highly skilled and motivated IT professional with extensive experience in IT Service Management, effective leadership, and team management capabilities. Demonstrated expertise in installing, configuring, maintaining, and troubleshooting enterprise systems, databases, and network infrastructure. Strong foundation in SQL, database administration, ITIL-based service delivery, and customer relationship management. Recognized for exceptional problem-solving abilities, system optimization skills, and commitment to supporting mission-critical operations.
Overview
11
11
years of professional experience
Work History
Program and System Analyst
Federal Medical Centre
01.2021 - Current
- Installed, configured, and maintained operating systems and application software.
- Troubleshot hardware and software problems, attended to help desk requests.
- Evaluated poor-performing systems and recommended corrective actions and upgrades.
- Monitored network efficiency and solved problems related to the network and systems.
- Performed backup operations and ensured all required file systems and system data are successfully backed up.
- Identified and reported malicious or suspicious activity on systems.
- Install and manage the hospital CCTV system.
- Installed, configured, and troubleshot network devices and services.
- Provide technical support and resolved escalated network issues.
- Installed and configured print servers, shared printers, scanners, and other network devices and peripherals.
- Assisted in user access administration and biometric server registration.
- Conducted systems monitoring and verified the integrity and availability of all hardware and software.
- Performed backup operations and ensured all required file systems and system data were successfully backed up.
HR Job
JUCCIKFRESHBAKES AND SMOOTHIES
01.2015 - Current
- [Part-time]
Database Administrator/IT Support Specialist
Golden Concept Laboratory
01.2019 - 01.2020
- Provided technical support to end-users on hardware and software issues.
Data Analyst
eTranzact PLC
01.2017 - 01.2018
- INTERNSHIP
Education
Master of Science - Computer Science
University of Lagos
Lagos, Nigeria 04.2001 -
Bachelor of Science - Computer Science
Chrisland University
Abeokuta, Nigeria08-2019
Skills
Proven experience in IT Service Management
Effective leadership and team management skills to coordinate cross-functional teams and drive collaboration
Experience working in technical teams delivering complex solutions
Strong analytical and problem-solving abilities to identify process bottlenecks and implement improvements
Project management skills with the ability to prioritize tasks and manage multiple initiatives simultaneously
Network Administration & Troubleshooting
Excellent communication skills, both written and verbal, to convey complex technical information clearly to various stakeholders
IT Service Management (ITIL Framework)
Adept at using relevant software tools and platforms for asset management, knowledge base management, project management, and more
Timeline
Program and System Analyst
Federal Medical Centre
01.2021 - Current
Database Administrator/IT Support Specialist
Golden Concept Laboratory
01.2019 - 01.2020
Data Analyst
eTranzact PLC
01.2017 - 01.2018
HR Job
JUCCIKFRESHBAKES AND SMOOTHIES
01.2015 - Current
Master of Science - Computer Science
University of Lagos
04.2001 -
Bachelor of Science - Computer Science
Chrisland University