Hi, I’m
Ifeyinwa Uwaechie
Branch Operations Manager
Lagos
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Summary
- Experienced with operational management, team leadership, and process optimization. Utilizes strategic planning to ensure efficient branch operations and peak productivity. Track record of cultivating strong team dynamics and maintaining high standards of service.
- Branch operations professional, well-versed in overseeing daily operations and implementing strategies for operational excellence. Known for fostering collaborative team environments and driving process improvements. Relied upon for adaptability and consistently achieving results, with strengths in team management and operational oversight.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
years of professional experience
1
Upcoming Virtual Assistant
Work History
Betterlanding Limited
Branch Manager
3 2021 - Current
Job overview
- Implement strategies to improve client recovery rates and maintain positive client interactions.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Melbourne Dental/Eye Clinic
Customer Support Team Lead
2019.06 - 2020.08 (1 education.year_Label & 2 education.months_Label)
Job overview
- Handling administrative duties, such as maintaining office supplies, coordinating with vendors, and assisting with patients' check-out processes.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.
Policy Land and Advocacy center
Data Entry operator
2017.08 - 2018.05 (9 education.months_Label)
Job overview
- Compiling, verifying and sorting clients information
- Accurately compare data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking outputs
- Entering clients account data from source document within the time limit.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
Education
National Open UniversityAbuja, Nigeria
BSc, Business Administration
Delta State University, AbrakaDelta, Nigeria
Diploma in Business Education
ALXOnline Program
ALX Graduate Certificate from Executive Virtual Assistant
2024 - Current (2 education.years_Label & 5 education.months_Label)
Skills
Aspiring Virtual Assistant
Strategic Planning
Project Coordination
Employee Development
Compliance reviews
Goals and performance
Excellent time management skills
Business Planning
Staff Training
Interviewing and Hiring
Performance Reviews
Documentation
Branch Operations Management
Proficient in MS Office
Collections
Financial Services
Project Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received the “the best branch manager Award” for exemplary performance and recognition for handling the largest account in the company.
- Repeatedly received recognition from superiors for excellence in service.
Timeline
ALX
ALX Graduate Certificate from Executive Virtual Assistant
2024 - Current (2 education.years_Label & 5 education.months_Label)
HRCMI
2024-02
Customer Support Team Lead
Melbourne Dental/Eye Clinic
2019.06 - 2020.08 (1 education.year_Label & 2 education.months_Label)
Data Entry operator
Policy Land and Advocacy center
2017.08 - 2018.05 (9 education.months_Label)
Branch Manager
Betterlanding Limited
3 2021 - Current
National Open University
BSc, Business Administration
Delta State University, Abraka
Diploma in Business Education
Languages
English
Proficient
C2
Chinese
Intermediate
B1
Interests
Compliance & Finance
Travel & Culture
Leadership & Team Development
Technology & Web Development
Leadership Development
Volunteer Experience
Volunteering: I am involved in community services and literacy programs, reflecting on my commitment to giving back and applying my skills for social good.
Work Preference
Work Type
Full TimeContract WorkInternshipLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementHealthcare benefitsTeam Building / Company RetreatsWork-life balanceWork from home optionPaid sick leavePersonal development programsAffiliations
- Partcipant, Virtual Assistant Networking Assocations (VANA)
Software
Office Tools:Proficient in Microsoft office suites (word, excel and powerpoint)
Virtual Communicaton Tools: Experienced in Zoom, Slack, Microsoft
Project Management Tools: skilled in using Trello and Asana for Task and project Tracking
Design Tools: Adobe, Photoshop, Canva
Certification
HRCMI
Travel and cultural Exploration
Travel and Cultural Exploration: I enjoy discovering new cultures and gaining fresh perspectives which enhances my capabilities and broadens my global outlook.