IFEYINWA NWANNEKA MUOJINDU
Customer Service & Operations Professional
Oshodi-Isolo
Summary
Versatile professional with strong experience in customer service, logistics operations, and product management, complemented by a foundation in health, safety, and cybersecurity compliance. Skilled at coordinating processes, resolving passenger/customer concerns, and ensuring smooth service delivery in fast-paced, regulated environments. Recognized for problem-solving, attention to detail, and fostering safe, customer-focused operations while aligning with organizational standards and compliance needs.
Overview
12
12
years of professional experience
10
10
Certifications
Work History
Operations & Customer Service Coordinator
01.2017 - Current
- Oversaw logistics planning, scheduling, and service coordination to ensure smooth daily operations.
- Delivered excellent front-line customer support, resolving complaints and maintaining high satisfaction levels.
- Monitored service workflows to identify bottlenecks and implemented solutions that improved efficiency and reduced delays.
- Applied product management practices such as process documentation, requirement gathering, and stakeholder engagement to enhance service delivery.
- Enforced safety and compliance procedures, aligning with HSE standards to promote a safe operational environment.
Product Management Intern – Team Lead
Intelligent Innovations Nigeria Ltd.
06.2023 - 12.2023
- Translated requirements into actionable deliverables while aligning product/service features with client needs.
- Led a team of 12 to launch an MVP, achieving a 20% faster delivery time.
- Conducted competitor and market analysis to guide service optimization.
- Designed process flows that improved operational efficiency by 85%, reducing errors and enhancing user experience.
- Facilitated Agile sprints, stand-ups, and stakeholder sessions, ensuring clear communication and alignment.
Cybersecurity Analysis Intern
Pluralcode Academy
01.2024
- Conducted vulnerability assessments and supported compliance documentation.
- Delivered open-source intelligence (OSINT) reports that improved security awareness by 22%.
- Assisted in incident profiling, highlighting risks and mitigation plans to strengthen operational resilience.
- Supported governance and compliance tasks, building awareness of risk management applicable in regulated industries such as aviation.
Corp Member (NYSC)
Akwa Ibom State House of Assembly
01.2014 - 01.2015
- Conducted socio-economic surveys and presented reports to stakeholders.
- Advocated for initiatives to improve community education and skills development.
Education
B.Sc. - Mathematics & Statistics
Ebonyi State University
Abakaliki01-2014
Skills
- Effective Communication
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Problem Solving
- Adaptability
- Time Management
- Emotional Intelligence
- Critical Thinking
- Computer skills
Tools & Systems
Microsoft Office Suite (Word, Excel, Outlook)
Trello, Microsoft Teams & Slack
Zendesk
Amadeus
Draw.io & Figma
Google Workspace
CORE COMPETENCE
- Customer Service & Relationship Management
- Passenger Support & Conflict Resolution
- Logistics Coordination & Operational Efficiency
- Health, Safety & Environment (HSE Compliance)
- Product & Service Management (Agile/Stakeholder Engagement)
- Risk Awareness & Compliance (Security & Safety Principles)
- Incident Response & Problem Resolution
- Documentation, Reporting & Stakeholder Communication
Certification
General HSE – Institute of Safety Professionals of Nigeria (2023)
Timeline
Cybersecurity Analysis Intern
Pluralcode Academy
01.2024
Product Management Intern – Team Lead
Intelligent Innovations Nigeria Ltd.
06.2023 - 12.2023
Customer Service Foundations - LinkedIn Learning
01-2022
Customer Service: Call Control Strategies-LinkedIn Learning
01-2022
Customer Service: Problem Solving and Troubleshooting-LinkedIn Learning
01-2022
Operations & Customer Service Coordinator
01.2017 - Current
Corp Member (NYSC)
Akwa Ibom State House of Assembly
01.2014 - 01.2015
B.Sc. - Mathematics & Statistics
Ebonyi State University
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