Hi, I’m
Ifeoma Nwafor
Usonwa
Abuja, FCT
Summary
Proactive Administrator and data analyst with 7+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
15
years of professional experience
11
years of post-secondary education
5
Certifications
Work History
NEW HORIZONS COMPANYAbuja, FCT, Nigeria (Remote)
DATA ANALYSIS/ ENTRY
1 2023 - Current
Job overview
- Using specialist tools like power Bi ,Tableau, advanced Excel to extract the data needed
- Analysing data to identify trends
- Trained and mentored new employees on proper protocols,work standards and in updating clients information
- Assisted the Accounts department by updating over 1500 clients information,using both excel and WIS effectively.
- Supported executive decision-making through the presentation of clear, concise, and well-organized findings from comprehensive analyses.
- Increased collaboration among departments by creating a centralized repository for easy access to critical information resources.
- Enhanced data-driven decision making by implementing advanced data analysis techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
LAUDABLE EXPRESS LIMITEDAbuja, FCT, Nigeria
Assistant Branch Manager
04.2015 - 02.2019
Job overview
- Over seeing general staff and official duties
- Over seeing KYC for commercial banks.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised team of 7 branch employees and made recommendations regarding performance evaluations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Implemented process improvements to increase productivity.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
MINISTRY OF ENVIRONMENT GOMBE STATEGombe State
Environmental Officer
06.2013 - 06.2014
Job overview
- Reduced environmental risks by conducting thorough site assessments and implementing corrective actions.
- Improved company''s compliance with environmental regulations through regular monitoring and reporting activities.
- Enhanced staff awareness of environmental issues by providing comprehensive training programs and resources.
- Reduced city waste by streamlining Deba recycling program.
- Contributed to corporate sustainability initiatives by developing energy efficiency plans, reducing overall consumption levels and associated costs.
- Collaborated with cross-functional teams to develop environmentally responsible policies and procedures for various operations.
- Created informative outreach program dedicated to recycling and plastic reduction for 200 middle school students.
- Implemented whole market recycling improvements with focus on recycling amplification and cost savings.
- Met with environmental agencies to discuss compliance and sustainability initiatives.
Pro-Health InternationalJos
Volunteer
06.2012 - 10.2012
Job overview
- General logistics duties; receives and controls incoming correspondence and communications; prepares work orders for repair of office equipment and systems; and schedules the use of conference rooms in coordination.
- Used strong interpersonal communication skills to convey information to others.
- Boosted public awareness for local non-profit organizations through effective social media campaigns.
- Provided essential support to individuals in need, offering compassion and understanding during difficult times.
- Conducted outreach efforts to recruit new volunteers, expanding the organization''s capacity for service delivery.
- Raised funds through grant writing efforts which resulted in additional resources for program expansion.
- Assisted in event planning and execution, resulting in successful fundraisers and increased donations.
- Coordinated food distribution efforts across multiple locations serving low-income families, improving access to healthy meals.
- Enhanced community well-being by organizing and participating in various volunteer activities.
- Collaborated effectively with team members to plan service projects, maximizing impact on beneficiaries.
- Facilitated workshops on topics such as health education or financial literacy aimed at empowering participants.
- Supported educational programs by tutoring students, helping them achieve academic progress.
THE FIRST GROUP (TFG)Abuja, FCT, Nigeria
TELESALES REPRESENTATIVE/CUSTOMER SATISFACTION OFFICER
08.2012 - 11.2012
Job overview
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Boosted conversion rates through skillful negotiation tactics and overcoming objections from potential customers.
- Completed daily and weekly sales reporting using assigned tools.
- Answered calls, took messages, and transferred calls to correct individuals.
- Built relationships with customers using strong persuasion and active listening skills.
- Informed current and prospective customers of promotions and new or upgraded products.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Implemented upselling techniques to increase revenue and move product.
Nasco HouseholdJos
Environmental Officer
03.2010 - 09.2010
Job overview
- Educating the immediate community on the dangers of drinking unclean water
- Checking the emission of gases into the environment from the factory
- Using local plants to detoxify sewage, making it portable
- Assistant to the Human Resource Manager
- Seeing to staff welfare
- Assisting in training of new staff and keeping staff records
- Assistant Quality Control Officer.
Education
NATIONAL TEACHERS INSTITUTEKADUNA
POST GRADUATE DIPLOMA IN EDUCATION from Education Administration
04.2001
NEW HORIZION INSTITUTEAbuja, FCT, Nigeria
CERTIFICATION from DATA ANALYSIS
04.2001
OPEN UNIVERSITY OF NIGERIAAbuja, FCT, Nigeria
POST GRADUATE DIPLOMA from Public Administration
04.2001
University of JosJos, Plateau State, Nigeria
Bachelor of Science from Plant Science and Technology
04.2001 - 01.2012
Skills
Risk Management
Project Management
Stakeholder and relationship management
Data Cleaning
Tableau Software
Big Data Analytics
Data formatting
Data Entry
Word Processing
Data accuracy
Advanced Excel spreadsheet functions
Administrative Support
Customer Service-Oriented
Certification
RISK MANAGEMENT TRAINING 2017 (PUSH ACADEMY)
Personal Information
- Gender: Female
- Nationality: Nigerian
Languages
English
Igbo
Hausa
Interests
Risk management
Volunteering
Travelling
Watching cartoons
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Branch Manager
LAUDABLE EXPRESS LIMITED
04.2015 - 02.2019
Environmental Officer
MINISTRY OF ENVIRONMENT GOMBE STATE
06.2013 - 06.2014
TELESALES REPRESENTATIVE/CUSTOMER SATISFACTION OFFICER
THE FIRST GROUP (TFG)
08.2012 - 11.2012
Volunteer
Pro-Health International
06.2012 - 10.2012
Environmental Officer
Nasco Household
03.2010 - 09.2010
NATIONAL TEACHERS INSTITUTE
POST GRADUATE DIPLOMA IN EDUCATION from Education Administration
04.2001
NEW HORIZION INSTITUTE
CERTIFICATION from DATA ANALYSIS
04.2001
OPEN UNIVERSITY OF NIGERIA
POST GRADUATE DIPLOMA from Public Administration
04.2001
University of Jos
Bachelor of Science from Plant Science and Technology
04.2001 - 01.2012
DATA ANALYSIS/ ENTRY
NEW HORIZONS COMPANY
1 2023 - Current