Ifeoma Momah
Virtual Assistant|Customer Support|Tech Enthusiast|Pharmacist
Owo, Ondo State
Summary
Detail-oriented Virtual Assistant and Customer Service Personnel. Organized office personnel with knowledge of diverse software for undertaking various administrative tasks such as preparing agenda and scheduling meetings. Trained in providing excellent support and ensuring projects are completed successfully. Can work optimally in fast-paced, virtual environments while following established processes and practices to exceed customer expectations which ensures customer loyalty and business growth. Able to take on new challenges, willing to step out into unfamiliar territories and always excited to learn more.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Clinical Pharmacist
Federal Medical Centre, Owo
10.2011 - Current
Community Pharmacist
Newlife Pharmacy, Nnebisi Road, Asaba
01.2010 - 09.2011
Superintendent Pharmacist
Josaf Pharmacy, Sapele Road, Benin City
04.2006 - 12.2009
Market Development Executive
May & Baker Pharmaceuticals Nig. Ltd.
01.2003 - 09.2005
Learned new skills and applied to daily tasks to improve efficiency and productivity
Did clinical presentations in hospital communities & direct detailing of company's hard-sell products to prescribers and pharmacists
Captured new customers by optimizing business strategies and launching products to diversify offerings
Serviced existing accounts on regular basis to maximise revenue
Maximized business potental by providing excellent customer service and ensuring client retention
Researched potential clients & markets to prepare for appointments
Maintained routine communication with clients to assess overall satisfaction , resolve complaints and promote new offerings
Worked with sales team to collaboratively reach targets
Continually maintained and improved company's reputation and positive image in markets servedconsistently
Networked at events and by phone to expand business profits and revenues
NYSC Pharmacist
Cottage Hospital, Obi
07.2000 - 06.2001
Intern Pharmacist
Federal Medical Centre, Makurdi
07.1999 - 06.2000
Education
Master in Pharmacy - Clinical Pharmacy
University of Benin, Benin City
Edo State, Nigeria 04.2001 -
Professional Fellowship - Clinical Pharmacy Specialty
West African Postgraduate College of Pharmacists
WAPColleges, Yaba, Lagos State 04.2001 -
Master in Public Health - Public Health
University of Benin
Benin City, Edo State, Nigeria 04.2001 -
Post Graduate Diploma (PGD) - Logistics & Supply Chain Management
Obafemi Awolowo University, Ile-Ife
Osun State, Nigeria 04.2001 -
Bachelor of Pharmacy -
University of Benin, Benin City
Edo State, Nigeria 04.2001 -
Skills
Interpersonal skills
Certification
Digital Witch Support Community On-demand IT Skills June (April-June 2024)
Courses & Workshops
WAPCP Certificate Course in Pharmacy Education
WAPCP Certificate Course in Health Administration
University of Washington Certificate on Leadership & Management in Health
University of Washington Certificate on Project Management in Global Health
University of Washington Certificate on Fundamentals of Global Health Research
Timeline
Clinical Pharmacist
Federal Medical Centre, Owo
10.2011 - Current
Community Pharmacist
Newlife Pharmacy, Nnebisi Road, Asaba
01.2010 - 09.2011
Superintendent Pharmacist
Josaf Pharmacy, Sapele Road, Benin City
04.2006 - 12.2009
Market Development Executive
May & Baker Pharmaceuticals Nig. Ltd.
01.2003 - 09.2005
Master in Pharmacy - Clinical Pharmacy
University of Benin, Benin City
04.2001 -
Professional Fellowship - Clinical Pharmacy Specialty
West African Postgraduate College of Pharmacists
04.2001 -
Master in Public Health - Public Health
University of Benin
04.2001 -
Post Graduate Diploma (PGD) - Logistics & Supply Chain Management
Obafemi Awolowo University, Ile-Ife
04.2001 -
Bachelor of Pharmacy -
University of Benin, Benin City
04.2001 -
NYSC Pharmacist
Cottage Hospital, Obi
07.2000 - 06.2001
Intern Pharmacist
Federal Medical Centre, Makurdi
07.1999 - 06.2000
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