Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Open To Work
Hi, I’m

IFEOMA MADU

Abuja,FCT

Work Preference

Job Search Status

Open to work

Work Type

Part TimeContract WorkFull TimeGig Work

Location Preference

Remote

Summary

Customer Service Representative skilled in outbound sales and providing exceptional support across retail, e-commerce, and social media. Demonstrated ability to close sales and build rapport quickly with customers, achieving high satisfaction through effective communication and problem-solving. Focused on enhancing customer experiences while supporting daily business operations in fast-paced environments.

Overview

1
Certification
5
years of professional experience

Work History

Omabellechic Accessories

Customer Service Representative
02.2025 - Current

Job overview

  • Respond promptly to customer inquiries through WhatsApp and social media to maintain high engagement.
  • Process customer orders and coordinate deliveries from inquiry to fulfillment, ensuring a seamless experience.
  • Provide timely support before and after purchases, encouraging repeat business and customer loyalty.
  • Maintain professional communication while managing daily customer interactions, focusing on building rapport.
  • Grew the business's WhatsApp customer community and established a TikTok presence to improve customer engagement.

Calen Stores

Sales Assistant
01.2021 - 01.2024

Job overview

  • Guided customers in product selection, enhancing their shopping experience and facilitating sales.
  • Assisted customers with purchases and product recommendations to increase store sales.
  • Maintained organized shelves and supported daily store operations, contributing to a positive atmosphere.
  • Provided friendly, efficient customer service, reinforcing customer satisfaction and loyalty.

Foxy Stitches

Customer Service Representative & Social Media Support
03.2022 - 04.2023

Job overview

  • Coordinated customer conversations across social media and messaging platforms to ensure timely responses.
  • Facilitated product inquiries and order placement to enhance customer satisfaction and drive sales.
  • Delivered courteous and professional customer support throughout the sales process, focusing on rapport building.
  • Prioritized and escalated customer requests and order updates to business owner for swift resolution.

Education

Federal University of Technology
Owerri

B.Sc. from Public Health

University Overview

GPA: Second Class Upper (2:1)

Skills

  • Customer Service
  • Customer Support
  • Problem Solving
  • Data Entry
  • Live Chat Support
  • Social Media Communication
  • Outbound Sales
  • Communication
  • Time Management
  • Email Support
  • Order Processing
  • Sales Closing

Languages

English
First Language

Certification

  • Environmental Health Officer (EHO)
  • Certified Nursing Assistant (CNA)

Timeline

Customer Service Representative
Omabellechic Accessories
02.2025 - Current
Customer Service Representative & Social Media Support
Foxy Stitches
03.2022 - 04.2023
Sales Assistant
Calen Stores
01.2021 - 01.2024
Federal University of Technology
B.Sc. from Public Health
10.2025
IFEOMA MADU