Ifeoma Ezeiruaku
Client Service And Sales Specialist
Summary
Experienced and effective Client Service and Sales Manager adept in all aspects of business management including digital marketing. With a proven track record of exceeding goals, increasing sales volume and company presence.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Strategic Operations Manager
Eirchiv Energy Consult Ltd.
01.2023 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Twitter Social Media Manager
Oigetit
08.2022
- Generated invigorating social media content and creating compelling social media graphics that supported the company mission to increase viewership, engagement and followers.
Remote Outbound Call Agent
Sterling Bank Plc
02.2021 - 12.2021
- Maintained up to date knowledge of products and services
- Cold calling customer and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic
- Continually worked to enhance contact center's reputation by providing quality and timely service
- Achievements
- Provided customers with top of the line service by working on an "on call" basis for emergencies and repairs
- Developed successful tactics to sell products and services to customers
- Maintained call center database by collecting and recording information on
- Microsoft CRM
Branch Customer Service Representative
Sterling Bank Plc
08.2017 - 02.2021
- Greeted customers with enthusiasm, delightful and helpful attitude
- Provided clients and potential clients with up to date information about the bank products and promotional offerings
- Responded to clients complaints in a professional and effective way
- Assisted in on-boarding clients on the banks mobile application and also solve queries
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Helped to increase customer return rates by providing excellent customer service at all times
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Effectively sold the bank's product and sign up on new accounts to walk-in customers., Researching, pursuing leads and moving them through the sales cycle.
Remote Outbound Sales Agent
E.Z.E Sales and Marketing
07.2016 - 08.2017
- Made 100 cold calls each day to potential and existing clients
- Respond to inquiries and complaints and assisted in resolving or redirecting it to the right department and also do a follow up
- Achieving targets and assisting team members to reach their own target., AY 2 007
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Front Desk Assistant
NYSC, Mallam
03.2012 - 02.2013
- I assisted by scheduling and confirming appointments, meetings and events
- Receiving and welcoming visitors in friendly and professional manner, also assisting with inquiries
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Diploma in Fundamantals of Digital Marketing -
Digital Marketing Institute
01.2022 - 03.2022
Bachelor of Science - Mass Communication
Madonna University
Nigeria 10.2007 - 07.2011
High School Diploma -
Standard International College
Nigeria 09.2001 - 05.2007
Skills
Digital Marketingundefined
Internships
Team Lead Business Development (Remote)
GAOtek Inc AUGUST 2022 – DECEMBER 2022
- Researching, pursuing leads, and moving them through the sales cycle.
Twitter Social Media Manager, (Remote)
Oigetit Nigeria AUGUST 2022 - DECEMBER 2022
- Generated invigorating social media content and creating compelling social media graphics that supported the company mission to increase viewership, engagement and followers.
Timeline
Strategic Operations Manager
Eirchiv Energy Consult Ltd.
01.2023 - Current
Twitter Social Media Manager
Oigetit
08.2022
Diploma in Fundamantals of Digital Marketing -
Digital Marketing Institute
01.2022 - 03.2022
Remote Outbound Call Agent
Sterling Bank Plc
02.2021 - 12.2021
Branch Customer Service Representative
Sterling Bank Plc
08.2017 - 02.2021
Remote Outbound Sales Agent
E.Z.E Sales and Marketing
07.2016 - 08.2017
Front Desk Assistant
NYSC, Mallam
03.2012 - 02.2013
Bachelor of Science - Mass Communication
Madonna University
10.2007 - 07.2011
High School Diploma -
Standard International College
09.2001 - 05.2007
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