IFEOMA ANOZIE
Lugbe,Nigeria
Summary
Focused customer representative with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Client support operator
Cfs Logistics service limited
Abuja, FCT
01.2024 - Current
- Established long-term client relationships through exceptional service standards.
- Implemented feedback from clients, driving product improvement initiatives.
- Collaborated closely with tech team to resolve complex issues swiftly.
- Managed high-volume calls of 50 customer calls to boost productivity.
- Documented customer contacts in [Software] for use in further interactions or actions.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Emphasised on continuous learning, resulting in personal growth and development.
- Streamlined communication processes for improved client relations.
- Fostered positive work environment with effective teamwork.
- Ensured customer satisfaction by promptly addressing and resolving all queries.
- Improved service delivery with efficient handling of customer complaints.
- Coordinated inter-departmental communications, fostering seamless workflow.
Sales manager
Gevine Nigeria Limited
Abuja, FCT
04.2022 - 12.2023
- Prioritized tasks whilst maintaining attention to detail, maximizing efficiency.
- Ensured customer satisfaction by promptly addressing resolving all queries.
- Fostered a positive work environment with effective teamwork.
- Managed over 50 customer calls per day.'
- Increased sales by 10%
- Assisted in training new team members for better performance.
- Provided critical problem-solving strategies which enhanced operational effectiveness.
- Conducted routine follow-ups to ensure customer satisfaction.
- Coordinated inter-departmental communications, fostering seamless workflow.
- Enhanced company reputation through stellar customer service skills.
Executive Assistant
JOGEM ALUMINIUM LTD.
Abuja, Nigeria
04.2019 - 02.2021
- Executive Assistant
My responsibilities include, but are not limited to, following:
- Handling confidential documents securely while maintaining privacy and trustworthiness within firm.
- Streamlining administrative processes to increase efficiency at work.
- Handling over 50 calls from clients professionally to enhance company's reputation.
- Maintaining up-to-date database to ensure easy retrieval of information when required.
- Filing reports in timely manner to keep executives informed about departmental progress.
- Overseeing procurement process efficiently to reduce operational delays.
- Liaising with other departments to maintain smooth flow of information across organization.
- Facilitating efficient office operations by managing correspondence, filing systems, and organizational procedures.
- Ensuring accuracy of financial records with meticulous bookkeeping tasks.
- Taking minutes during meetings to accurately preserve crucial details for future reference.
- Providing exceptional customer service, resulting in increased client satisfaction.
- Managing complex travel arrangements to ensure seamless business trips for executives.
- Enhancing communication between departments by arranging and coordinating meetings and conferences.
Client sales manager
Spotlite Images Limited
Fct,Abuja, Garki
10.2015 - 11.2018
- Strengthened customer connections by providing personalised service.
- Developed sales strategies for enhanced market penetration.
- Trained new staff members to ensure consistency in service delivery.
- Negotiated contracts successfully with key accounts.
- Executed lead generation initiatives effectively, expanded customer base.
- Cultivated strong networks within industry, amplified referral business.
- Resolved customer complaints quickly, improved satisfaction levels.
- Assessed client needs accurately, ensured provision of suitable solutions.
Guest Relations Officer
CHELSEA HOTEL
Abuja, Nigeria
11.2011 - 06.2015
- Liaised with other hotel departments to ensure seamless service delivery.
- Conducted training sessions for new staff members to uphold service excellence.
- Enhanced guest satisfaction by promptly addressing inquiries, complaints.
- Executed feedback collection process diligently, aiding in continuous improvement efforts.
- Facilitated easy payment transactions, enhancing overall customer convenience.
- Handled reservation tasks efficiently, reducing waiting times for guests.
- Assisted organisation of special events for enhanced guest satisfaction.
- Attended team meetings regularly, providing valuable inputs on improving guest services.
- Managed over 50 customer calls per day
- Increased sales by 15%.
Education
Aviation qualification certificate - Advanced Ticketing/Reservation&Tourism Course
Universal School of Aviation
Nigeria 09.2024 - 12.2024
High School Diploma - Customer Service Training
Customer Service Africa
Accra Ghana 10.2022 - 10.2022
BSC - MARKETING
ANAMBRA STATE UNIVERSITY
01.2004 - 01.2008
WASCCE - Commercial
FEDERAL GOVERNMENT COLLEGE
02.1999 - 06.2004
Skills
- Patience under pressure
- Time management efficiency
- Multitasking efficiency
- Product knowledge mastery
- Customer service software proficiency
- Security protocol understanding
- Data entry accuracy
- Client management
- Project management tools use
- Clear communication
- Microsoft Office Suite
- Client relationship building
- Complaint handling
- Telephone etiquette
- Language fluency
Additional Information
International Customer Service Summit 2022, Ghana (Participant)
Custom
- Socializing
- Reading
- Travelling
Languages
English
Fluent
Accomplishments
best staff award
Affiliations
- travelling, watching movies, vacation
Timeline
Aviation qualification certificate - Advanced Ticketing/Reservation&Tourism Course
Universal School of Aviation
09.2024 - 12.2024
Client support operator
Cfs Logistics service limited
01.2024 - Current
High School Diploma - Customer Service Training
Customer Service Africa
10.2022 - 10.2022
Sales manager
Gevine Nigeria Limited
04.2022 - 12.2023
Executive Assistant
JOGEM ALUMINIUM LTD.
04.2019 - 02.2021
Client sales manager
Spotlite Images Limited
10.2015 - 11.2018
Guest Relations Officer
CHELSEA HOTEL
11.2011 - 06.2015
BSC - MARKETING
ANAMBRA STATE UNIVERSITY
01.2004 - 01.2008
WASCCE - Commercial
FEDERAL GOVERNMENT COLLEGE
02.1999 - 06.2004
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