Raluchukwu Ifeoma Ifediora
NIGERIA
Summary
Top-performing Insurance Executive experienced in meeting and exceeding insurance goals. In-depth knowledge of insurance coverage forms, procedures and policy rating systems. Accommodating and logical individual skillful in creating customized plans for each client.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Executive
Universal Insurance Plc
Enugu, Nigeria
03.2019 - Current
- Ensured that all paperwork was accurately completed prior to initiating any new policy applications.
- Developed and implemented successful strategies to boost customer satisfaction and retention in insurance policies.
- Monitored claims processing activities, ensuring timely resolution of disputes between customers and insurers.
- Facilitated communication between clients and underwriters regarding policy requests or changes.
- Identified areas for improvement in existing procedures, leading to increased efficiency and cost savings.
- Responded promptly to customer inquiries about their insurance policies or benefits.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Achieved repeat business and referrals through personalized services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Sought out new clients and developed clientele by networking to find new customers.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
Insurance Accountant
Universal Insurance Plc
Enugu, Nigeria
02.2009 - 02.2019
- Maintained an organized filing system for easy retrieval of documents related to customer accounts.
- Managed the collection process for overdue premiums from customers who were delinquent on their payments.
- Researched billing issues and worked with customers to resolve disputes or errors.
- Monitored cash flow for all clients, ensuring timely payment of premiums as needed.
- Prepared detailed reports on account activity, including premium payments and policy changes.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Education
Professional Diploma in Insurance -
Chartered Insurance Institute of Nigeria (CIIN)
Nigeria10-2023
Ph.D. - Education Administration And Planning
Ebonyi State University
Nigeria10-2021
Master of Education - Administration And Planning
National Open University of Nigeria
Nigeria01-2016
Bachelor of Science - Accounting Education
Enugu State University of Science And Technology
Nigeria10-2003
Skills
- Account Retention
- Underwriting expertise
- Risk Management
- Claims Management
- Data Analytics
- Customer Billing
Certification
- Diploma in Insurance : Chartered Insurance Institute of Nigeria / October 2023
Languages
English
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Insurance Executive
Universal Insurance Plc
03.2019 - Current
Insurance Accountant
Universal Insurance Plc
02.2009 - 02.2019
Professional Diploma in Insurance -
Chartered Insurance Institute of Nigeria (CIIN)
Ph.D. - Education Administration And Planning
Ebonyi State University
Master of Education - Administration And Planning
National Open University of Nigeria
Bachelor of Science - Accounting Education
Enugu State University of Science And Technology
- Diploma in Insurance : Chartered Insurance Institute of Nigeria / October 2023
Similar Profiles
EMEKA OZUOMBAEMEKA OZUOMBA
Assistant General Manager, at Universal Insurance PLCAssistant General Manager, at Universal Insurance PLC
Stephen AkowuahStephen Akowuah
National Service Personnel at SIC Insurance PLCNational Service Personnel at SIC Insurance PLC
Chinyere AyoguChinyere Ayogu
Assistant Sales Manager at AXA Mansard Insurance PlcAssistant Sales Manager at AXA Mansard Insurance Plc